Capterra 
G2 
509 reviews
4.8/5 average rating
Verified User in Printing
Senni N.
"Hard to maintain for a bigger sales team. — What do you like best about Chili Piper? I think the idea of Chili Piper is brilliant, but maintaining it for an international sales team is really time-consuming. At it's best, it helps our prospects and customers to reach the right salespeople or customer success reps quickly, and impacts the customer..." Read more
2 years ago
Derek W
"Useful, but setup/integration is terrible. — What do you like best? Dynamic routing of deals for smart qualification/disqualification of leads. — What do you dislike? Very complex and unintuitive setup for what should be simple. It took over a month to configure properly even with their customer support. When buying, you should facto..." Read more
2 years ago
Administrator in Management Consulting
"Great Customer Service for a Free Product. — What do you like best? What other products charge for, Chili Piper does on it's free plan and offers same-day customer service. — What do you dislike? The UX is VERY confusing. I can't tell what screen I'm looking at or where to find what I need easily. I usually have to click on every page..." Read more
2 years ago
User in Internet
"Works & Doesn't Work. — What do you like best? It creates an easy way for prospects to schedule meetings with our team without much back and forth. It makes the customer experience a lot better overall for prospects, and we can get in touch with them easier. — What do you dislike? Lead routing - we are always struggling with this. So..." Read more
3 years ago
User in Computer Software
"Nice but doesn't always work. — What do you like best? I like the ease of scheduling and the round-robin. — What do you dislike? The round-robin feature doesn't exactly work how it is needed, and our team has submitted multiple tickets. The customer service was really lacking at the beginning of our partnership, and there was no thorou..." Read more
3 years ago
Executive Sponsor in Information Technology and Services
"Allows users to book the next available rep. Our CSM is Elyssa is fantastic."
4 years ago
User in Computer Software
"Chilipipers integration into sales force makes it easy to schedule meetings while on the phone with a prospect"
6 years ago
Jeff R
"I like the concept of easily managing multiple calendars and then e-mailing reminders; when it is perfected, I'm sure it will be a great tool."
7 years ago
". — What do you like best about Chili Piper?I really like the useability and the untethered access we're given to internal success & service support. Our CSM has been world class in helping us ensure proper configuration and maintenance of our instance. — What do you dislike about Chili Piper?We were promised, OOTB, the functionalit..." Read more
a year ago