Capterra 
G2 
585 reviews
4/5 average rating
Verified Reviewer
Nick G.
SEM, Click & Track
"Waste of time and $. The software sounds good on paper... but falls flat when you have to pay extra to get it to actually perform as advertised and promised by sales reps and techs who take forever to get back to you with non-answers."
5 years ago
Cosmin S.
operations, Terawatt Solar
"Execrable customer support when you need it the most. No support whatsoever over the phone to set it up, although I have the paid version but not the most expensive one where the help over the phone is included. The only help is via emails and you get them only during business hours. Very frustrating to spend a lot of time trying to discover what you need to..." Read more
5 years ago
ERic B.
CEO, InSearchX
"Very poor, support fast but mostly apologizes for lack of functionality as a CRM. Liked the color scheme and some aspects of its navigation"
5 years ago
Jeremy S.
"null"
6 years ago
David B.
Founder, WearMe Pro
"Waste of time. It is easy and simple to use but that's about it."
6 years ago
Verified Reviewer
"I cant think of single thing that I like about Insightly. It has to be the worst software we have ever used. There are lots of fake reviews claiming it is good. It isn't."
6 years ago
John B.
CFO, Turning Winds Academic Institute
"I followed up with the sales specialist three times before she actually acknowledged that we were working together. The last thing that I heard is that wh was going to get back with me. It has been three weeks and I have sent two additional emails without any response...very poor customer service:-(."
6 years ago
Jim G.
President , Aqua Quest
"I have "tried" to use Insightly for 2 years, I paid for extra service, extra training and increased my software package. 100% Failed! Software is not tested or ready - But they still take your money! Phone APP duplicates your contacts but the PC Version does not. If you delete 1 of the duplicated mobile contacts you are now deleted all your contacts i..." Read more
6 years ago
Raviv K.
Creative Director, R5 Event Design
"None. Zero. Nothing. Not user friendly. Worst customer service experience. Over-proced. Found better softwares with better service and better user experience."
7 years ago
Donna M.
"null"
7 years ago
Jack R.
Principal, Atlanta Commercial Property Services LLC
"Someone made a comment that they wished they had put the program through more strenuous testing before purchase. I do too. I had the same issue, the lack of automatic linking makes this product worthless. I have to spend way too much time making sure everything is linked properly. Which defeats the purpose of having the software make you more efficient. I r..." Read more
7 years ago
Lynda B.
Office Manager, InSite Software Inc
"I wish we had tested Insightly much more strenuously before proceeding with purchase of this software. I guess we just didn't know what we didn't know, and so when the linking issue (or non-linking issue) because glaringly apparent, we had already finished the trial period. We just (wrongly) assumed that a feature so integral to an effective customer relatio..." Read more
7 years ago
Kristin B.
Marketing , Pharmaceuticals
"Stay away. With so many options - you can do better. Looks pretty. They obviously have a keen marketing team who knows how to attract consumers eyes...if only the product was able to deliver!"
7 years ago
Shane W.
Sales, Retail
"I uploaded my contacts from an Excel spreadsheet, and instead of finding them on my app (or the website) hundreds of arbitrary contacts were shown. No one to speak to, impossible to create a customer support ticket, a HUGE waste of my (and my employer's) time."
7 years ago
Verified Reviewer
"Strange import & Instant Gmail Issues"
7 years ago
Ron S.
Owner, WebWaves.ca
"Horrible Experience"
7 years ago
Elysha S.
Admissions Manager, CodeCraft School of Technology
"Easy to find videos on how to update/organize general sections. Everything is pretty self-explanatory so heavy training was not needed when I first joined the company using this CRM."
8 years ago
Dave R.
"We've been looking around for a new system for the past few months. Insighly has a lot of great features but we've run into way too many problems using it."
8 years ago
Toni C.
President, SENIOR EXPO UTAH
"I found this to be too complicated and time-consuming to utilize with other software. Since our major software is for invoicing and processing payments the Inslightly program just did stack up to our expectations."
8 years ago
Brett D.
Account Executive, SEMCO
"null"
8 years ago
Jonathan B.
Business Development Consultant, AnthroTronix
"I opened a customer service ticket on May 12th regarding problems I'm having getting Insightly to import new contacts from my Google address book. The problem is still unresolved, and I haven't heard a word from their customer service since June 9th despite repeated emails to them."
8 years ago
Robert H.
"I started with Insighly about 3 months ago and everything seemed to be going well. When purchasing the package they made sure and called me everyday to get me signed up. However, (3 months later) the site is now broken down. I can not transfer e-mails from the side bar. Huge problem. Tried calling customer service and they said to E-MAIL the support..." Read more
9 years ago
Steven R.
"I just put this up on their support desk website: I am still in my free trial stage and becoming very frustrated. I have a very simple sales cycle and want to keep my data in one place. I was trying to figure out contact to leads and how to integrate tasks with organizations. It's way too complicated. I have asked for 1-1 training at $250 for an hour, bu..." Read more
9 years ago
Amit D.
"I've been quite a happy Insightly user for the past few years. Lately, I had a growing amount of reminders that didn't get sent to my email. I've missed a few critical milestones and lost a few deals because of that. I just didn't get reminder for tasks I managed at Insightly. So I approached Insightly customer support. Never got them to reply sooner than 4..." Read more
10 years ago
"Services were dropped as the time passed / all optional services became additional add-on packages / extremely bad customer service."
2 years ago