Capterra 
G2 
804 reviews
4.4/5 average rating
Laura Jane J.
Verified User in Financial Services
". — What do you like best about Insightly CRM?Insightly is definitely cheaper than other CRMs I've previously used. They have CRM basics for teams that are very small or just getting started. — What do you dislike about Insightly CRM?Here are the major drawbacks to being on Insightly, and why I wouldn't recommend them to anyone, even..." Read more
9 months ago
Sam P.
"Limited support, lacking features, overpriced. — What do you like best? For smaller firms, this used to be a simple but effective platform that had the features needed to be successful. Being able to get a team up and going, make changes to the system and get data into and out of the system was great. — What do you dislike? We've been..." Read more
2 years ago
Administrator in Consumer Services
"Worst CRM you could possible use!!! — What do you like best? Nothing. Worst customer service I have ever encountered in my life. I wouldn't recommend this to a single person. — What do you dislike? The customer support. There is 0. Our account expired earlier this month and I lost all data that was housed in this CRM for over 5 years...." Read more
2 years ago
Executive Sponsor in Alternative Medicine
"Cheap, pricing is easy to understand which is a change"
5 years ago
Administrator in Music
"Insightly offers a logically structured CRM software that helps to organize your business. Helpful features include tags, ability to assign tasks directly, link emails to Insightly to see the thread directly in the software, visually see progress/percent completion on tasks, and more."
5 years ago
User in Transportation/Trucking/Railroad
"I like that the entire team can see each other's notes, calls, and customers."
6 years ago
User in Management Consulting
"Nothing special, it s a CRM like many others."
6 years ago
Andrew C
"The sidebar navigation makes a lot of sense, and that is about it."
6 years ago
Agency in Internet
"The UI is simple and acts as a basic CRM"
6 years ago
Allison K
"It was a great way to get our feet wet with a CRM. We are a small business ..." Read more
6 years ago
User in Insurance
"I liked that the initial set up was easy."
6 years ago
Thaddeus R
"It's simple and very easy to get started. Just avoid putting too much info into the system untill you're sure you can overcome its weaknesses."
7 years ago
User in Facilities Services
"the opportunity to use it free before paying for it"
7 years ago
Pete B
"The only good thing I can say, and it is the main reason we selected this platform, is that the ability to save emails and files to a specific customer "folder" (they call it an Organization) from within GMail is extremely easy."
8 years ago
Executive Sponsor in Higher Education
"For the price, it at first appears that it's a pretty robust system. However, their support is terrible. Did you know that they do not allow phone calls? Try using e-mail for a complex problem and you spend hours going back and forth when a phone call would resolve it in 15 minutes. I hate companies that do that. I won't purchase it again after the subs..." Read more
8 years ago
Executive Sponsor in Information Services
"I like the interface for key contacts and tasks"
9 years ago
Lili B
"I used to like to Projects and Opportunity fields for use in managing the pipeline and my sales efforts pertaining to it."
10 years ago
". — What do you like best about Insightly CRM?It was easy to set up and emailed out to our database and synced without emails. — What do you dislike about Insightly CRM?It charges you per the amount of leads you have, you can't embed images in an email and you have no tech support for issues. — What problems is Insightly..." Read more
4 months ago