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3,397 verified testimonials
4.9/5 average rating
David Segal Verified customer
Segal
Sanjeev Dhadra Verified customer
Shaktishiv ltd
"Very good service. The guy put me at ease, As soon as he took a look around and was very informative about the process. Also was very polite. Thanks"
12 days ago
Philippa Hurson Verified customer
Good Ventures
"Very thourough, it would be helpful to see what regulations are absolutly needed and what are preferable so that we can assess what needs to be done first and the costs attributed to it."
a month ago
Kevin Stone Verified customer
Chrisalis Refurbishment Limited
"Very good service, but slightly disappointed that you changed the site visit day & time twice."
a month ago
George O'Connor Verified customer
Upton British Legion Chester
"Brian phoned and let me know when he would arrive. He was polite and got on with the task of checking for asbestos. All in all he did a very good job."
2 months ago
Keith Jones Verified customer
Jones estates
"Excellent service, communication and people. Ever so slightly let down by withholding my report due to them not registering my payment but not contacting me about this on the day the report was due. This is the only reason it’s not 5 stars"
2 months ago
Jim Hewlett Verified customer
Thomas Cook’s Memorial Trust
"A thorough survey was done. The reason for 4 stars instead of 5 is that the booking was from 8.30 to 12 and they didn’t arrive till after 12. I had another appointment so my partner let them into the property instead."
2 months ago
Mr Charles Webb Verified customer
na
"The survey was fine and the report very detailed, but you did offer a ‘post-survey service’ which I’ve asked twice for a quote on - but, so far, I haven’t even had an acknowledgement of my request… This is such a poor contrast the survey."
3 months ago
Jenny Marsh Verified customer
"Fantastic, friendly service. I would definitely recommend"
3 months ago
Louisa Tong Verified customer
"Quick response - from quote to report is within 1 week. The quote breakdown and the report are accessible."
3 months ago
SLJM Verified customer
"Swift to respond to website inquiry and to fix hiccups. Swift issuance of report. Good value. Some niggles (e.g. timing of visit was shifted at last minute with no notice, did not use correct phone number to contact prior to arrival)."
3 months ago
Levi Dixon Verified customer
"Quick turnaround, full comprehensive report provided and friendly service all around."
4 months ago
Brian Deighton Verified customer
"Excellent. Helpful, efficient with very quick appointment and report."
5 months ago
Laura Riley Verified customer
"Really good service, booked in an appointment and the report very quick back. Rated a 4 star as there was a bit of a hiccup in communication since the company didn't ring the vendors to book the appointment so no one was in when they came."
5 months ago
Anna Krivine Verified customer
6 Downs Road RTM Company Ltd
"Very smooth and well organised on the whole and good value for money - however I felt silly talking to an angry robot who hadn’t relayed our conversation to any human I subsequently spoke to"
5 months ago
James Ebel Verified customer
"Booked with our new property sellers by supernova no hassle on us at all, received quote online, very quick - unfortunately did not know more about bits that couldn’t be tested like unboarded loft stopping them from testing roof for example"
6 months ago
Helen Verified customer
"Great service – the surveyor was professional and efficient, and we were very grateful for the flexibility when we needed to reschedule at the last minute. Would recommend!"
6 months ago
Adrian Seabrook Verified customer
John D Wood & Co
"When you get to speak to a human the service is 5 stars but getting through the automated tel. system is painful, especially when you are just trying to follow up on an existing job."
7 months ago
Max Arthur Rush Verified customer
N/A
"Very helpful, trustworthy and prompt with the visit and delivery of the report. The inspector gave friendly and honest advice about the surveys (fire and asbestos for a flat sale) which was appropriate and realistic for a period building."
7 months ago
Pip Hodgson Verified customer
"The service was quick and friendly, but a little expensive for a residential property."
8 months ago
Sinead Verified customer
"Recommend by a friend to use SuperNova for our survey and it did not disappoint. I understand there are time frames on when results will be back but Ashley really helped us get these in quick to fit our issues we were facing!"
8 months ago
Richard Smith Verified customer
n/a
"A profesional and efficient services delivered in good time. A small error in the report was corrected by return of email on the same day."
8 months ago
Verity lees Verified customer
"Received messages asking me to pay when I already had but this was resolved when i phoned and they looked into it. Received the report when they said."
8 months ago
Antony Larkman Verified customer
R Larkman Ltd
"Very efficient and hassle free. Detailed reports arrived quickly."
9 months ago
Greg Robinson Verified customer
"We needed a Fire Risk assessment at short notice as part of our house selling process. Supernova were very accommodating and managed to organise an assessment and the report at very short notice, which was appreciated. Great communication:)"
10 months ago
"The service provided was responsive, easy to work with, and the contractor very professional. It all could be more tailored to the customer - more specific time estimates and my space was very small but I paid full wack. 300 quid for 1m2!"
2 years ago