About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,213 reviews
4.1/5 average rating
Michael P.
Isle of Palms, SC
Taylor S.
Euless, TX
"Pretty disappointed. I've given these guys several chances to get things right. First time there was a billing issue and they were charging me twice per week. This went on for about a month. Rocco finally fixed it and gave me credit for all of the weeks I was double charged. My backyard has two separate areas. Today, for the first time, I had to go to the se..." Read more
10 months ago
Taylor S.
Euless, TX
"Pretty disappointed. I've given these guys several chances to get things right. First time there was a billing issue and they were charging me twice per week. This went on for about a month. Rocco finally fixed it and gave me credit for all of the weeks I was double charged. My backyard has two separate areas. Today, for the first time, I had to go to the se..." Read more
a year ago
Dustin P.
Las Vegas, NV
"Terrible service and would not recommend. We pay for a complete service with deodorizers and patio wash down. Today the tech left my backyard hose on completely flooding my side yard all while just spraying water on my patio to just look wet. Called management and got hung up on and blocked. Will not recommend to anyone and will tell everyone I know to not..." Read more
a year ago
Ryan G.
Boise, ID
"One of the WORST poop services I've ever dealt with in BOISE... They cried about having to pick up my dogs poop the whole time they were doing it.... Literally that's your job and you're gonna complain and then take photos? Unprofessional"
a year ago
Ryan G.
Boise, ID
"One of the WORST poop services I've ever dealt with in BOISE... They cried about having to pick up my dogs poop the whole time they were doing it.... Literally that's your job and you're gonna complain and then take photos? Unprofessional"
a year ago
T M.
Sacramento, CA
"Very unprofessional! Canceled service at the last minute multiple times due to various reasons (car trouble, weather ect) then after not hearing from them... I reached out to them and was told "we haven't been in contact with you so we stopped service" I had them for almost two years and suddenly the service was hit or miss."
a year ago
T M.
Sacramento, CA
"Very unprofessional! Canceled service at the last minute multiple times due to various reasons (car trouble, weather ect) then after not hearing from them... I reached out to them and was told "we haven't been in contact with you so we stopped service" I had them for almost two years and suddenly the service was hit or miss."
a year ago
Tracey R.
Northport, NY
"I wish I had checked the ratings before I called them. I saw their truck in my area and thought it would be a perfect fit. I went on their website to schedule and the calendar option was not working so I was forced to choose have an associate contact for an appointment. I received an email and a text both stating I would be contacted shortly. I waited a day..." Read more
a year ago
Jimmy.Libbi C.
Columbus, OH
"Horrible customer service. Will not answer the phone. Misses a pick up day and expects customers to wait until following week for service. NOT a company you should use. EVER."
a year ago
Pierce L.
Charlotte, NC
"We had a tech that came out this morning and instead of looking at our account to see that we had a gate code to use, rang our doorbell and woke our sick infant that had been up all night. When I told him it was on our account he looked and it was. He then rang the doorbell again and said he didn't know how to open the gate. It's a simple key pad that everyo..." Read more
a year ago
Jimmy.Libbi C.
Columbus, OH
"Horrible customer service. Will not answer the phone. Misses a pick up day and expects customers to wait until following week for service. NOT a company you should use. EVER."
a year ago
Pierce L.
Charlotte, NC
"We had a tech that came out this morning and instead of looking at our account to see that we had a gate code to use, rang our doorbell and woke our sick infant that had been up all night. When I told him it was on our account he looked and it was. He then rang the doorbell again and said he didn't know how to open the gate. It's a simple key pad that everyo..." Read more
a year ago
Annmary T.
Essington, Tinicum Township, PA
"I used the service for a few months.. it was okay until it was time to cancel my service because I moved. & I was anticipating using them at my new house once I got settled, however, after canceling services, they wouldn't stop charging me the 20$ a week. I contacted them and asked about it. They told me " it happens sometimes because they're system..." Read more
a year ago
Annmary T.
Essington, Tinicum Township, PA
"I used the service for a few months.. it was okay until it was time to cancel my service because I moved. & I was anticipating using them at my new house once I got settled, however, after canceling services, they wouldn't stop charging me the 20$ a week. I contacted them and asked about it. They told me " it happens sometimes because they're system was behi..." Read more
a year ago
Sky P.
Congress Park, Denver, CO
"Don't book with them..I waited a week for services just for them to make excuses 10 mins before they were going to show up.I DID NOT book a one Time cleaning and the message below shows that. You cancelled my service because I didn't have a dog on my property to a home I haven't moved into. Again, the message below shows this. Save your money people!!..." Read more
a year ago
Sky P.
Congress Park, Denver, CO
"Don't book with them..I waited a week for services just for them to make excuses 10 mins before they were going to show up. I DID NOT book a one Time cleaning and the message below shows that. You cancelled my service because I didn't have a dog on my property to a home I haven't moved into. Again, the message below shows this. Save your money people!! Edit..." Read more
a year ago
Sharon M.
Edmond, OK
"I called yesterday afternoon to have my cats litter box changed. The guy I was talking to had trouble talking to me. He was quoting me about dogs and I had to correct him, he apologized and said he need to talk to a manager. Came back and said it was okay and continued to tell me about fees and how they work. He kept saying yard and I had to stop him again..." Read more
a year ago
Sharon M.
Edmond, OK
"I called yesterday afternoon to have my cats litter box changed. The guy I was talking to had trouble talking to me. He was quoting me about dogs and I had to correct him, he apologized and said he need to talk to a manager. Came back and said it was okay and continued to tell me about fees and how they work. He kept saying yard and I had to stop him again..." Read more
a year ago
Tyshene M.
Uptown, Charlotte, NC
"I made an online app for 3/22 and no one showed. I called and was told it was a computer error and my app would be the next Wednesday but he (Mark) stated he could have someone come Thursday or Friday. Of course no one showed or called me I called Friday to let them know. On Tuesday I called and Mark said he would call me back because I wanted my Wednesday a..." Read more
a year ago
Pamela J.
Philadelphia, PA
"Set up three appointment and an online account and payment system and nobody ever showed up for any of the scheduled clean ups. The person is sickly and needs help badly and they NEVER SHOWED UP OR CALLED."
a year ago
John S.
Orange Park, FL
"Kept charging me after I cancelled and didn't service my lawn. This is a total scam"
a year ago
Keegan M.
SoMa, San Francisco, CA
"these guys are absolutely atrocious. never showed up to my house, scheduled appointment out a week later and didn't show up again only to be told they are no longer servicing my area and got hung up on by some dude named Scott. awful service don't use"
a year ago
Tyshene M.
Uptown, Charlotte, NC
"I made an online app for 3/22 and no one showed. I called and was told it was a computer error and my app would be the next Wednesday but he (Mark) stated he could have someone come Thursday or Friday. Of course no one showed or called me I called Friday to let them know. On Tuesday I called and Mark said he would call me back because I wanted my Wednesday a..." Read more
a year ago
Keegan M.
SoMa, San Francisco, CA
"these guys are absolutely atrocious. never showed up to my house, scheduled appointment out a week later and didn't show up again only to be told they are no longer servicing my area and got hung up on by some dude named Scott. awful service don't use"
a year ago
"Missed several piles. Signed up for weekly service then didn't show up and tried to say I scheduled biweekly service. Never changed a thing and the portal showed weekly.. Had to cancel this service."
10 months ago