About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,503 reviews
4.1/5 average rating
Sharon M.
Edmond, OK
Sharon M.
Edmond, OK
"I called yesterday afternoon to have my cats litter box changed. The guy I was talking to had trouble talking to me. He was quoting me about dogs and I had to correct him, he apologized and said he need to talk to a manager. Came back and said it was okay and continued to tell me about fees and how they work. He kept saying yard and I had to stop him again..." Read more
2 years ago
Pamela J.
Philadelphia, PA
"Set up three appointment and an online account and payment system and nobody ever showed up for any of the scheduled clean ups. The person is sickly and needs help badly and they NEVER SHOWED UP OR CALLED."
2 years ago
Tyshene M.
Uptown, Charlotte, NC
"I made an online app for 3/22 and no one showed. I called and was told it was a computer error and my app would be the next Wednesday but he (Mark) stated he could have someone come Thursday or Friday. Of course no one showed or called me I called Friday to let them know. On Tuesday I called and Mark said he would call me back because I wanted my Wednesday a..." Read more
2 years ago
Pamela J.
Philadelphia, PA
"Set up three appointment and an online account and payment system and nobody ever showed up for any of the scheduled clean ups. The person is sickly and needs help badly and they NEVER SHOWED UP OR CALLED."
2 years ago
John S.
Orange Park, FL
"Kept charging me after I cancelled and didn't service my lawn. This is a total scam"
2 years ago
Keegan M.
SoMa, San Francisco, CA
"these guys are absolutely atrocious. never showed up to my house, scheduled appointment out a week later and didn't show up again only to be told they are no longer servicing my area and got hung up on by some dude named Scott. awful service don't use"
2 years ago
Tyshene M.
Uptown, Charlotte, NC
"I made an online app for 3/22 and no one showed. I called and was told it was a computer error and my app would be the next Wednesday but he (Mark) stated he could have someone come Thursday or Friday. Of course no one showed or called me I called Friday to let them know. On Tuesday I called and Mark said he would call me back because I wanted my Wednesday a..." Read more
2 years ago
Keegan M.
SoMa, San Francisco, CA
"these guys are absolutely atrocious. never showed up to my house, scheduled appointment out a week later and didn't show up again only to be told they are no longer servicing my area and got hung up on by some dude named Scott. awful service don't use"
2 years ago
RaShanna D.
Houston, TX
"I've been using the Tulsa Poop 911 Franchisee for nearly a year now. Everything has been going really well up until today. I sent an email asking why I was being charged when they had not come out as they didn't trigger any of our cameras front or back, which is impossible and they always trigger them. Which is how I know they've always come.Claudia..." Read more
2 years ago
Sean E.
PA, PA
"THIS COMPANY SUCKS! I would explain why they suck but I'm not putting any more time into my explanation than they did with me customer service wise. Just know that they don't pick up poop and they don't care about you as a customer. My wife and I did use clean green pooper scoopers before and they were awesome! Please support clean green if they come to your..." Read more
2 years ago
Mel B.
Seattle, WA
"Signed up- never showed up. Never returned calls.
Happy to update review if company resolves issue."
2 years ago
Emily O.
Chimney Hills, Tulsa, OK
"Had a scheduled appointment for today. Their website said before noon. I received a text from the scooper at 1:05 that they would be here in 5 minutes. Never showed up. I got on the website to cancel future services and there is no option. Tried calling and no one answers. Absolutely horrible customer service."
2 years ago
Cali G.
Sacramento, CA
"Super disappointed!! The gentleman has cleaned my backyard for a second time and still the same results, yes he's in and out but he's missing a lot of spots so I'm going to cancel my weekly pick ups."
2 years ago
Jeff D.
MI, MI
"Called and canceled for on first appt. A whole week later decline service's. Waste of time and poor customer service."
2 years ago
Matthew C.
Los Angeles, CA
"Please look elsewhere for this type of service. I scheduled my initial visit with Poop911 in Hays County, Texas and they never showed up. I called the next day to see why they didn't come and they claimed two employees left the company and they were behind. Absolutely understandable, I could accommodate...just wish they had let me know ahead of time. They re..." Read more
2 years ago
Kelli H.
Charlotte, NC
"I legit had two days where no one showed up at all. the second time no one showed nothing was done, today they charged my account! I sent them an email to cancel service friday after no one came. this is highly frustrating."
2 years ago
Kari S.
North Las Vegas, NV
"I scheduled for them to come pickup at my house and they came for less than 15 minutes, scooped less than half of our yard, put TONS of rocks from the yard into our trashcans and left. There was no attempt to explain any reasoning, ask any questions, or even a knock on our door that would help us understand what the problem was. Not at all worth the money,..." Read more
2 years ago
Medical W.
Pearland, TX
"This company is very unprofessional, unreliable and untrustworthy. I called and got an appointment for service on Friday. The timing and date were great because I knew I could be home when the technician arrived. They required my banking information or credit card before I could book the service which I provided. Friday came and went, and no one arrived, no..." Read more
2 years ago
Virginia H.
Chicago, IL
"I have been attempting to get a hold of someone at Poop911 for the past week or more and no one ever answers or calls me back. I registered for a service today and all I'm looking for is a time frame and name of who is coming out, if they could call me when they arrive so that I could make sure the dogs are inside. But no one has returned my calls and I'm co..." Read more
2 years ago
Renae J.
Keller, TX
"FYI if you think in 22 degree weather that they will pick up your dogs poop for the week think again . On top of it they push it off for another week . So 2 weeks of poop in the yard . They make appropriate gear to wear on cold weather including hand and foot warmer inserts . Now I will dress in gear and get it down . Reliable companies are hard to find..." Read more
2 years ago
Shari S.
Las Vegas, NV
"Unreliable services, in that the technician will either come at 645 am in the morning or not at all. No courtesy call/text prior as requested and agreed upon. You-can be sure they ll bill you though and if you call about these issues - you'll only ever get voicemail and no call back.
Not happy with services at all!!!!"
2 years ago
David M.
Downtown, San Antonio, TX
"Just came across Yelp today and saw this company I use to use. DONT USE THEIR SEVICES. just find someone else. ill try and save someone else the trouble. at first they started out decent i guess to save face for a new customer but ive had repeated no call and no shows. they have horrible business skills.. if you are trying to build or grow a business cus..." Read more
2 years ago
Amanda M.
Saint Paul, MN
"Service was always mediocre (they usually missed at least a couple of piles) but, we decided it was good enough/better than having to do it all ourselves (ultimately the whole point of hiring a service like this, right?) Recently, they missed one week due to a sick tech (totally understandable), but then the next week, when we were really counting on the del..." Read more
2 years ago
Aaron M.
Austin, TX
"On their first free visit the tech stayed less than 2 minutes for our decent sized yard, and we found a lot of poop after. We wrote it off as getting what you pay for for the first free visit. Second paid visit it happened again, exactly two minutes. (We have backyard cameras that can see exactly what they did and how long they stayed). We found so m..." Read more
2 years ago
"I called yesterday afternoon to have my cats litter box changed. The guy I was talking to had trouble talking to me. He was quoting me about dogs and I had to correct him, he apologized and said he need to talk to a manager. Came back and said it was okay and continued to tell me about fees and how they work. He kept saying yard and I had to stop him again..." Read more
2 years ago