About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,503 reviews
4.1/5 average rating
Joey S.
NV, NV
Joey S.
NV, NV
"I was charged AGAIN even after cancelling services and knowing that nothing was ever done because I live in Austin, Texas so there is no way they cleaned my yard when I don't even live there anymore."
2 years ago
Chris R.
San Mateo, CA
"In response to the owner ; to hide behind " there are no contracts really shows that when you set up something with your company it is not worth the paper I could use to pick up my own dog poop . When we spoke the first time you are omitting the fact that your husband contacted me after we were set up stating you could not honor your advertised free first se..." Read more
2 years ago
Michael B.
Plymouth, MI
"They stole my money! I was charged the last three weeks but they didn't come to pick up the poo. They haven't returned any of my emails and phone calls.Before they stopped coming out, I talked with Bill to complain about the poor service I received because his gal was at my yard for only three minutes and missed doing half the yard. He rudely rep..." Read more
2 years ago
Michael B.
Plymouth, MI
"They stole my money! I was charged the last three weeks but they didn't come to pick up the poo. They haven't returned any of my emails and phone calls. Before they stopped coming out, I talked with Bill to complain about the poor service I received because his gal was at my yard for only three minutes and missed doing half the yard. He rudely replied i..." Read more
2 years ago
Joey S.
NV, NV
"I hardly ever noticed that my backyard was actually serviced and when I tried to cancel my subscription I was not only met with rude customer service and was charged for services that never took place nor were apart of my account."
2 years ago
Gina T.
Seattle, WA
"When I lived in Renton, I had great service from Poop 911. Not so much since moving to the Kent/Covington area. I called the company to tell them about the fact that the person was here for five minutes, which included some time spent in his car. I know exactly how long he was here because we have the Ring security cameras that record motion. We have a t..." Read more
2 years ago
Gina T.
Seattle, WA
"When I lived in Renton, I had great service from Poop 911. Not so much since moving to the Kent/Covington area. I called the company to tell them about the fact that the person was here for five minutes, which included some time spent in his car. I know exactly how long he was here because we have the Ring security cameras that record motion. We have a time..." Read more
2 years ago
Angela C.
SoMa, San Francisco, CA
"IF I COULD GIVE ZERO STARS, I WOULD!!!!!!Today I was scheduled for my first service.Poop911 is a NO SHOW and is not taking my calls. I call the main line, was told the main office will be contacting me. When asked where the main office is at, the woman could not tell me. I also asked about changing credit card numbers, which I could not delete..." Read more
2 years ago
Angela C.
SoMa, San Francisco, CA
"IF I COULD GIVE ZERO STARS, I WOULD!!!!!! Today I was scheduled for my first service. Poop911 is a NO SHOW and is not taking my calls. I call the main line, was told the main office will be contacting me. When asked where the main office is at, the woman could not tell me. I also asked about changing credit card numbers, which I could not delete the curr..." Read more
2 years ago
Daniel M.
Mesa, AZ
"Signed up for their services on their website. No one showed up the day of the scheduled service nor has anyone returned our emails. What concerns me now is they have our credit card on file for services they're not performing. We will absolutely in no way recommend this company."
2 years ago
Daniel M.
Mesa, AZ
"Signed up for their services on their website. No one showed up the day of the scheduled service nor has anyone returned our emails. What concerns me now is they have our credit card on file for services they're not performing. We will absolutely in no way recommend this company."
2 years ago
Kai D.
San Francisco, CA
"Scary and Shady ... If you cancel your service expect a nice scary threatening call I called over and over - voicemail is full. Sent repeated emails, never a response. But when I cancel my service via email because I watched the man just put the sticker on the door without even trying to clean the poop. Only then I get a scary aggressive phone ca..." Read more
2 years ago
Kai D.
San Francisco, CA
"Scary and Shady ... If you cancel your service expect a nice scary threatening call I called over and over - voicemail is full. Sent repeated emails, never a response. But when I cancel my service via email because I watched the man just put the sticker on the door without even trying to clean the poop. Only then I get a scary aggressive phone call ...yea..." Read more
2 years ago
Yuri B.
Miami, FL
"I was a customer with this company for over 3 years. I paid my bill via auto deduction. I never had an issue until Summer 2021. I knew the employee he had was leaving the company. However I didn't think much of it due to my great experience I have had using them I noticed in June this year that some weeks no one would come. And then one day a lady knocked o..." Read more
3 years ago
Yuri B.
Miami, FL
"I was a customer with this company for over 3 years. I paid my bill via auto deduction. I never had an issue until Summer 2021. I knew the employee he had was leaving the company. However I didn't think much of it due to my great experience I have had using them I noticed in June this year that some weeks no one would come. And then one day a lady knocked o..." Read more
3 years ago
Georgeann J.
Woodville, WI
"I had enjoyed using this service for quite a few years, however today I regret to say that the service, communications and process has failed and I will no longer be a customer. I have always been communicative with this company, for any changes in our schedules, if we had dog visitors, etc. And during the time with this company, I requested a text from th..." Read more
3 years ago
Georgeann J.
Woodville, WI
"I had enjoyed using this service for quite a few years, however today I regret to say that the service, communications and process has failed and I will no longer be a customer. I have always been communicative with this company, for any changes in our schedules, if we had dog visitors, etc. And during the time with this company, I requested a text from th..." Read more
3 years ago
Jacqui M.
Tucson, AZ
"Do not have anything to do with the business. They came out were here less than five minutes picked up rocks that made my trash can too heavy but the kicker...the bag broke and dumped poop all in my pool which circulated into my spa and he snuck out the door. We were unable to reach the office, the email is full. I have spoken to 10 different people who ha..." Read more
3 years ago
Jacqui M.
Tucson, AZ
"Do not have anything to do with the business. They came out were here less than five minutes picked up rocks that made my trash can too heavy but the kicker...the bag broke and dumped poop all in my pool which circulated into my spa and he snuck out the door. We were unable to reach the office, the email is full. I have spoken to 10 different people who ha..." Read more
3 years ago
Shelley B.
United Neighborhood of Springdale, Tulsa, OK
"Booked a visit online, the day before my appointment I received a text message from Claudia to verify my 1st appointment, no one showed up, but I was "charged" at the time of the service, on the service receipt I got via email, it says my yard was serviced from 7:05am until 8:10am. I looked at my security cameras and at 7:05 someone pulled up into my..." Read more
3 years ago
Shelley B.
United Neighborhood of Springdale, Tulsa, OK
"Booked a visit online, the day before my appointment I received a text message from Claudia to verify my 1st appointment, no one showed up, but I was "charged" at the time of the service, on the service receipt I got via email, it says my yard was serviced from 7:05am until 8:10am. I looked at my security cameras and at 7:05 someone pulled up into my yard fo..." Read more
3 years ago
Dale W.
Citrus Heights, CA
"They were supposed to come out and pick up on a Friday. They never came and said they couldn't put again until Tuesday. When Tuesday showed up, the still
Didn't service the yard. I do not recommend them to anyone. They just give you the run around."
3 years ago
Dale W.
Citrus Heights, CA
"They were supposed to come out and pick up on a Friday. They never came and said they couldn't put again until Tuesday. When Tuesday showed up, the still Didn't service the yard. I do not recommend them to anyone. They just give you the run around."
3 years ago
Zach R.
MI, MI
"This was the worst service and customer service I have ever received. The first scheduled pickup day they left a note on my door a pickup was done and I walked through the yard to find dog poop everywhere. When I called them and told them they basically said they doubt it but ok. I told them if I am paying for a service I would like it done right and their r..." Read more
3 years ago
"I was charged AGAIN even after cancelling services and knowing that nothing was ever done because I live in Austin, Texas so there is no way they cleaned my yard when I don't even live there anymore."
2 years ago