About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,278 reviews
4/5 average rating
Luis G.
Lakewood, WA
Jennifer A.
Uptown, Charlotte, NC
"Very poor service...lady who came to remove pet waste from yard did not do her job. She would show up and leave within 5 minutes. We made multiple complaints to the owner and requested a new employee to come out. The owner, Mark, never provided a refund for not completing the job nor called us back as promised....in fact, he hung the phone up on my mother wi..." Read more
2 years ago
Jessica S.
New Hyde Park, NY
"If I could give zero stars; I would. Talk about a sh***y business. They make you store your credit card, and continue to charge you without actually showing up to do the service. There's no way to remove your card from the site, and they never respond to you. Stay away!!! I should've listened to the reviews that were already on here. They are crooks."
2 years ago
Allison E.
Tempe, AZ
"Extremely Unprofessional
Rude
Overpriced
This company should not be called poop 911. I've never been so shamed by a company before about the services I needed. I won't be working with them again."
2 years ago
Careful S.
Rosemount, MN
"Poop911 cancelled my account today because I complained that they did not do a good job. Look at the pictures, they left tons of poop behind in the yard. Children play there and we trusted their business to do the job we are paying for. Instead of acknowledging their mistakes they blame the customer? STAY AWAY FROM POOP 911!!!"
3 years ago
Anupreet K.
Newark, CA
"Really disappointed with their service. They will take your money and will not come to pick up dogs poop and miss so many days with no explanation still would be charged. Workers and owner is very rude. Bad costumer service."
3 years ago
Anupreet K.
Newark, CA
"Really disappointed with their service. They will take your money and will not come to pick up dogs poop and miss so many days with no explanation still would be charged. Workers and owner is very rude. Bad costumer service."
3 years ago
Jamie R.
Pittsburgh, PA
"Owner responded and never followed through LOL
I guess they were just trying to save face publicly. What a joke."
3 years ago
Jamie R.
Pittsburgh, PA
"Owner responded and never followed through LOL I guess they were just trying to save face publicly. What a joke."
3 years ago
Diana G.
Newtown, PA
"We have used them for over a year and recently have started to notice that more and more poop is not picked up. We let them know and they said they had spoken to their technician and gave us the next one for free. Then it still happened. After 2 rounds of that, we sent photos. No reply. Then we got charged. I sent more photos showing old poop that had been l..." Read more
3 years ago
Diana G.
Newtown, PA
"We have used them for over a year and recently have started to notice that more and more poop is not picked up. We let them know and they said they had spoken to their technician and gave us the next one for free. Then it still happened. After 2 rounds of that, we sent photos. No reply. Then we got charged. I sent more photos showing old poop that had been l..." Read more
3 years ago
Aubrey F.
Steamboat Springs, CO
"I've been trying to reach someone for WEEKS. No one has shown up at my house to provide service so I went to a different company and left a message for this service WEEKS AGO. Someone from poop 911 left a sticker on my door today.! I refuse to pay for the service as I requested to cancel and it's been over a month since anyone from this company showed..." Read more
3 years ago
Aubrey F.
Steamboat Springs, CO
"I've been trying to reach someone for WEEKS. No one has shown up at my house to provide service so I went to a different company and left a message for this service WEEKS AGO. Someone from poop 911 left a sticker on my door today.! I refuse to pay for the service as I requested to cancel and it's been over a month since anyone from this company showed up!..." Read more
3 years ago
John N.
Warren, MI
"Can't leave a good rating the guy who used to pick up my poop left my gate open 2 times and my dog got out... after I called to cancel the weekly yesterday because we are having a new fence put up then my wife called and the guy who answered told her to go F herself ...bill who is the franchise owner was ok but whoever he sent needs to be fired today ...just..." Read more
3 years ago
John N.
Warren, MI
"Can't leave a good rating the guy who used to pick up my poop left my gate open 2 times and my dog got out... after I called to cancel the weekly yesterday because we are having a new fence put up then my wife called and the guy who answered told her to go F herself ...bill who is the franchise owner was ok but whoever he sent needs to be fired today ...just..." Read more
3 years ago
Ava B.
Austin, TX
"I decided to try the service and set them to come once a week to pick up dog poop in a very small yard. In a matter of a little over a month they came a total of two times. One of the times they had sent an email stating they would be there on a different day and When that day came they sent another email stating they couldn't make it. They were prompt about..." Read more
3 years ago
Ava B.
Austin, TX
"I decided to try the service and set them to come once a week to pick up dog poop in a very small yard. In a matter of a little over a month they came a total of two times. One of the times they had sent an email stating they would be there on a different day and When that day came they sent another email stating they couldn't make it. They were prompt about..." Read more
3 years ago
Alex M.
Las Vegas, NV
"First I paid for them to take the poop away but instead it was thrown away in my recycling trash can. Then due to that I was told I would get $20 off my next service. I get it mistakes happen so that was cool for them to offer but then the next service comes and my back gate has a lock on it so no one can get it. No one called or knocked on the door to get i..." Read more
3 years ago
Alex M.
Las Vegas, NV
"First I paid for them to take the poop away but instead it was thrown away in my recycling trash can. Then due to that I was told I would get $20 off my next service. I get it mistakes happen so that was cool for them to offer but then the next service comes and my back gate has a lock on it so no one can get it. No one called or knocked on the door to get i..." Read more
3 years ago
Jill S.
San Diego, CA
"I moved out of my home and made every feasible attempt to inform this company. They do not have an easily accessible "cancel" feature on their website. No one answers the phone. No one returns messages. It's has been a month since I moved and they continue to charge my card. I finally had to get a new card and had my company dispute the charges. Do n..." Read more
3 years ago
Jill S.
San Diego, CA
"I moved out of my home and made every feasible attempt to inform this company. They do not have an easily accessible "cancel" feature on their website. No one answers the phone. No one returns messages. It's has been a month since I moved and they continue to charge my card. I finally had to get a new card and had my company dispute the charges. Do not sign..." Read more
3 years ago
Sara G.
Glendale, Los Angeles, CA
"First visit was GREAT. But then I emailed to skip the next visit. Someone came anyway. I thought okay thats fine, I'll pay for the service and relax, and happily let someone else handle it. So I waved hello to the guy. But he was here for 5 minutes and left 10-12 piles of poop in the yard. I was amazed. I pay extra too because I have mulch. So I TALKED t..." Read more
3 years ago
Sara G.
Glendale, Los Angeles, CA
"First visit was GREAT. But then I emailed to skip the next visit. Someone came anyway. I thought okay thats fine, I'll pay for the service and relax, and happily let someone else handle it. So I waved hello to the guy. But he was here for 5 minutes and left 10-12 piles of poop in the yard. I was amazed. I pay extra too because I have mulch. So I TALKED t..." Read more
3 years ago
Joseph B.
Olde Towne, Portsmouth, VA
"Initially this service wad good. After several months there were multiple no shows and I was still charged on my credit card. In the last 6 months thr no shows increased. When I finally reached my service guy Kyle, I asked when he was coming and why je never showed up. He replied that it was no of my business and hung up on me. Won't ever use this service ag..." Read more
3 years ago
Joseph B.
Olde Towne, Portsmouth, VA
"Initially this service wad good. After several months there were multiple no shows and I was still charged on my credit card. In the last 6 months thr no shows increased. When I finally reached my service guy Kyle, I asked when he was coming and why je never showed up. He replied that it was no of my business and hung up on me. Won't ever use this service ag..." Read more
3 years ago
"The first couple times service was great, after a couple weeks the service started getting lazy. The poop wouldn't get picked up, especially from our concrete patio. We called them and mentioned that the patio was missed. She when on to say that it was picked up (we have cameras all over our house) and started to act unprofessional and and not willing to fix..." Read more
2 years ago