About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,503 reviews
4.1/5 average rating
John N.
Warren, MI
John N.
Warren, MI
"Can't leave a good rating the guy who used to pick up my poop left my gate open 2 times and my dog got out... after I called to cancel the weekly yesterday because we are having a new fence put up then my wife called and the guy who answered told her to go F herself ...bill who is the franchise owner was ok but whoever he sent needs to be fired today ...just..." Read more
3 years ago
Ava B.
Austin, TX
"I decided to try the service and set them to come once a week to pick up dog poop in a very small yard. In a matter of a little over a month they came a total of two times. One of the times they had sent an email stating they would be there on a different day and When that day came they sent another email stating they couldn't make it. They were prompt about..." Read more
3 years ago
Ava B.
Austin, TX
"I decided to try the service and set them to come once a week to pick up dog poop in a very small yard. In a matter of a little over a month they came a total of two times. One of the times they had sent an email stating they would be there on a different day and When that day came they sent another email stating they couldn't make it. They were prompt about..." Read more
3 years ago
Alex M.
Las Vegas, NV
"First I paid for them to take the poop away but instead it was thrown away in my recycling trash can. Then due to that I was told I would get $20 off my next service. I get it mistakes happen so that was cool for them to offer but then the next service comes and my back gate has a lock on it so no one can get it. No one called or knocked on the door to get i..." Read more
4 years ago
Alex M.
Las Vegas, NV
"First I paid for them to take the poop away but instead it was thrown away in my recycling trash can. Then due to that I was told I would get $20 off my next service. I get it mistakes happen so that was cool for them to offer but then the next service comes and my back gate has a lock on it so no one can get it. No one called or knocked on the door to get i..." Read more
4 years ago
Jill S.
San Diego, CA
"I moved out of my home and made every feasible attempt to inform this company. They do not have an easily accessible "cancel" feature on their website. No one answers the phone. No one returns messages. It's has been a month since I moved and they continue to charge my card. I finally had to get a new card and had my company dispute the charges. Do n..." Read more
4 years ago
Jill S.
San Diego, CA
"I moved out of my home and made every feasible attempt to inform this company. They do not have an easily accessible "cancel" feature on their website. No one answers the phone. No one returns messages. It's has been a month since I moved and they continue to charge my card. I finally had to get a new card and had my company dispute the charges. Do not sign..." Read more
4 years ago
Sara G.
Glendale, Los Angeles, CA
"First visit was GREAT. But then I emailed to skip the next visit. Someone came anyway. I thought okay thats fine, I'll pay for the service and relax, and happily let someone else handle it. So I waved hello to the guy. But he was here for 5 minutes and left 10-12 piles of poop in the yard. I was amazed. I pay extra too because I have mulch. So I TALKED t..." Read more
4 years ago
Sara G.
Glendale, Los Angeles, CA
"First visit was GREAT. But then I emailed to skip the next visit. Someone came anyway. I thought okay thats fine, I'll pay for the service and relax, and happily let someone else handle it. So I waved hello to the guy. But he was here for 5 minutes and left 10-12 piles of poop in the yard. I was amazed. I pay extra too because I have mulch. So I TALKED t..." Read more
4 years ago
Joseph B.
Olde Towne, Portsmouth, VA
"Initially this service wad good. After several months there were multiple no shows and I was still charged on my credit card. In the last 6 months thr no shows increased. When I finally reached my service guy Kyle, I asked when he was coming and why je never showed up. He replied that it was no of my business and hung up on me. Won't ever use this service ag..." Read more
4 years ago
Joseph B.
Olde Towne, Portsmouth, VA
"Initially this service wad good. After several months there were multiple no shows and I was still charged on my credit card. In the last 6 months thr no shows increased. When I finally reached my service guy Kyle, I asked when he was coming and why je never showed up. He replied that it was no of my business and hung up on me. Won't ever use this service ag..." Read more
4 years ago
David K.
Cedar Park, TX
"Should definitely have checked out these yelp reviews. Tried to set up weekly visits via their website. Submitted a request to have someone call before given my credit card info as I had scheduling questions. Finally reached someone and thought I was booked. Updated credit card and was good to go. Day comes and goes and NO ONE shows. Tried to text and ask. N..." Read more
4 years ago
jennifer k.
Cedar Park, TX
"Horrible customer service. Set up weekly service and the first week they no showed. Tried to call but got no response. The guy...Rocco..who is supposedly in charge? These guys to find another job. What a scam."
4 years ago
Customer S.
Pittsburgh, PA
"Left multiple messages but never got a return call. Guess they have no sense of 911 like their name states or any sense of calling customers back. Found Clean Green and they did a great job though.
Apparently if you leave them a poor review they then want to contact you. No thanks. It shouldn't take a review to get a response."
4 years ago
David K.
Cedar Park, TX
"Should definitely have checked out these yelp reviews. Tried to set up weekly visits via their website. Submitted a request to have someone call before given my credit card info as I had scheduling questions. Finally reached someone and thought I was booked. Updated credit card and was good to go. Day comes and goes and NO ONE shows. Tried to text and ask. N..." Read more
4 years ago
jennifer k.
Cedar Park, TX
"Horrible customer service. Set up weekly service and the first week they no showed. Tried to call but got no response. The guy...Rocco..who is supposedly in charge? These guys to find another job. What a scam."
4 years ago
Customer S.
Pittsburgh, PA
"Left multiple messages but never got a return call. Guess they have no sense of 911 like their name states or any sense of calling customers back. Found Clean Green and they did a great job though. Apparently if you leave them a poor review they then want to contact you. No thanks. It shouldn't take a review to get a response."
4 years ago
Hera L.
Hicksville, Hicksville, NY
"ValueI used this service for about a month. The first week they cancelled my day twice which I was okay with because they communicated to me about it. They also informed me that they weren't running their hose off services because it was too cold. However they continued to charge me for it week after week. I tried calling the phone number that was given..." Read more
4 years ago
Hera L.
Hicksville, Hicksville, NY
"Value I used this service for about a month. The first week they cancelled my day twice which I was okay with because they communicated to me about it. They also informed me that they weren't running their hose off services because it was too cold. However they continued to charge me for it week after week. I tried calling the phone number that was given abo..." Read more
4 years ago
Kelly A.
Round Rock, TX
"I backed this company for way too long. That forced one star is for the people who actually came out and did the work. They were great. The company's customer service was absolutely the worst service I have ever received in my life, though. I understand that it is the bane of these companies' existences to have to deal with lawn guys as well. It was a const..." Read more
4 years ago
Kelly A.
Round Rock, TX
"I backed this company for way too long. That forced one star is for the people who actually came out and did the work. They were great. The company's customer service was absolutely the worst service I have ever received in my life, though.I understand that it is the bane of these companies' existences to have to deal with lawn guys as well. It was a..." Read more
4 years ago
Emily F.
Lancaster, NY
"After a month of services they stopped showing up. it has been two weeks since they have come to my property and I have been charged THREE times! They do not respond to my emails and I have to dispute every charge with the bank!"
4 years ago
David Y.
Sayville, NY
"I would stay away from this company. They didn't show up for weeks at a time, billed for services they didn't perform and lied about not being able to perform scooping because the dogs were in the yard. I have security cameras and nobody showed up. Also the 800 customer service number on their website routes into a black hole. Nobody answers and can't contac..." Read more
4 years ago
Kristine M.
Spanish Fork, UT
"I was super excited when I found this company and saw that they do a free first time clean up. I guess I get what I pay for because they never showed up. It's now almost 3 weeks after I first signed up, and even after I called and left a message I still have yet to hear from anyone. I haven't seen any charges on my account, so I wouldn't say it's a scam, but..." Read more
4 years ago
"Can't leave a good rating the guy who used to pick up my poop left my gate open 2 times and my dog got out... after I called to cancel the weekly yesterday because we are having a new fence put up then my wife called and the guy who answered told her to go F herself ...bill who is the franchise owner was ok but whoever he sent needs to be fired today ...just..." Read more
3 years ago