About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,503 reviews
4.1/5 average rating
Grace K.
Colorado Springs, CO
Deb D.
Denver, CO
"Unfortunately I am writing a bad review for both Poop911 and DoodyCalls. Poop911: Had an appointment set up and stayed home all day waiting, no one arrived. I called the following day only to get a bunch of excuses that the person "called in sick". Waited a week then called and made an arrangement with Doodiecalls: I told the Rep that the wea..." Read more
4 years ago
Romina R.
New York, NY
"ZERO STARS. STAY AWAY. This is the absolute worst service and company with horrible customer service. On multiple occasions, they flat out lied to me and told me they came to service my home but never came. I was standing outside in my backyard counting 20 poops and they told me they came today fighting with me but that was literally impossible given the fac..." Read more
4 years ago
Christy S.
Cedar Park, TX
"I'm guessing this company has new ownership. I used them years ago with my other dog, now we have a new puppy and I signed up for service again. They never showed up for service. never returned a call or email."
4 years ago
LuAnn F.
Leander, TX
"I read a review here from a lady that has been happy with Poop911's service for 4 years. I am STUNNED they have even been around for 4 years. lol Let me start on a good note. WHEN they show up, it a decent service. Truly. Problem is them SHOWING UP. We have a pool and enjoying entertaining. I never know if they were going to come clean or not. I woul..." Read more
4 years ago
Anony M.
Leander, TX
"I read a review here from a lady that has been happy with Poop911's service for 4 years. I am STUNNED they have even been around for 4 years. lol Let me start on a good note. WHEN they show up, it a decent service. Truly. Problem is them SHOWING UP. We have a pool and enjoying entertaining. I never know if they were going to come clean or not. I woul..." Read more
4 years ago
Erica P.
Royal Oak, MI
"Horrible customer service. They do not answer their phone or email. They do not clean up my yard when they are scheduled to and have skipped weeks altogether, but still charge me! I had a guy come today and leave a post-it note on my side door, indicating that he completed the service, but he didn't even step foot into my backyard to clean it up. HOR..." Read more
4 years ago
Rashanda M.
Griffith, IN
"After my carnwas stolen, my card was frozen. I was called by an agent to update my payment, I called back yesterday and received a call this morning. This was probably the worst experience I've had with a service Im paying for...EVER! It was brought to my attention by your customer service agent that the employee who servuced my property was stealing from c..." Read more
4 years ago
Rashanda M.
Griffith, IN
"After my carnwas stolen, my card was frozen. I was called by an agent to update my payment, I called back yesterday and received a call this morning. This was probably the worst experience I've had with a service Im paying for...EVER! It was brought to my attention by your customer service agent that the employee who servuced my property was stealing from c..." Read more
4 years ago
Wayne K.
Bellevue, WA
"Poor quality or work and non responsive. We've left several messages and not once received a call back. We will not be using nor recommending to anyone.
These reviews speak for themselves......
Dont aaste your time or money"
4 years ago
Nikki D.
Sammamish, WA
"Very unimpressed with this dog poop removal service. The older gentleman who is supposed to service our yard does a terrible job when he actually shows up. Several piles of dog poop remain in the yard after he's been here. We've attempted to reach out to their main office NUMEROUS times and have never gotten a returned call. DO NOT RECOMMEND!"
4 years ago
Nikki D.
Sammamish, WA
"Very unimpressed with this dog poop removal service. The older gentleman who is supposed to service our yard does a terrible job when he actually shows up. Several piles of dog poop remain in the yard after he's been here. We've attempted to reach out to their main office NUMEROUS times and have never gotten a returned call. DO NOT RECOMMEND!"
4 years ago
Wayne K.
Bellevue, WA
"Poor quality or work and non responsive. We've left several messages and not once received a call back. We will not be using nor recommending to anyone. These reviews speak for themselves...... Dont aaste your time or money"
4 years ago
Karen V.
Rowlett, TX
"First time the guy came out he was here for 5 min and missed several spots.Second time they charged me and did not show. Had to call and they had the nerve to ask me if I was sure the guy did not come. We have cameras!Today he came for 5 min and missed the deck. So done with my this company what a waste of money. My neighbor kids can do better ...." Read more
4 years ago
Karen V.
Rowlett, TX
"First time the guy came out he was here for 5 min and missed several spots. Second time they charged me and did not show. Had to call and they had the nerve to ask me if I was sure the guy did not come. We have cameras! Today he came for 5 min and missed the deck. So done with my this company what a waste of money. My neighbor kids can do better . It's a lu..." Read more
4 years ago
Jamie B.
Seattle, WA
"Haven't had anyone show up for 2 weeks now. Been following up and was told today. Still nothing. Super bummed. Before this, we had a great consistent experience. Looking for another provider."
4 years ago
Mary C.
San Francisco, CA
"If I could give this company 0 stars I would. They don't come and when they do they do a terrible job. They lie about coming. I just had someone come after being told they were here for three weeks in a row. When the other service came they filled a 5 gallon bucket. Clearly they were never here but yet they billed me every week without fail. Stay far away. T..." Read more
4 years ago
Mary C.
San Francisco, CA
"If I could give this company 0 stars I would. They don't come and when they do they do a terrible job. They lie about coming. I just had someone come after being told they were here for three weeks in a row. When the other service came they filled a 5 gallon bucket. Clearly they were never here but yet they billed me every week without fail. Stay far away. T..." Read more
4 years ago
G H.
Barnstable, MA
"Update: After telling multiple people how great Poop911 is I have now discovered how crappy their customer service is. One of my dogs is an escape artist and can get the gate open. I keep a clip in the latch to keep her safe in her pen. On a couple of occasions I noticed Poop911 left the clip off so I sent them an email explaining the importance of making s..." Read more
4 years ago
G H.
Barnstable, MA
"Update: After telling multiple people how great Poop911 is I have now discovered how crappy their customer service is. One of my dogs is an escape artist and can get the gate open. I keep a clip in the latch to keep her safe in her pen. On a couple of occasions I noticed Poop911 left the clip off so I sent them an email explaining the importance of making s..." Read more
4 years ago
Hannah A.
Fort Collins, CO
"It started out ok. Then we switched to weekly. We were charged 3 different times when no one showed up to do the service. On the 4th time of them not showing up I terminated services. All I received was a "my apologies and we have terminated your service." Zero explanation or attempt to make the situation better. They are very difficu..." Read more
4 years ago
Hannah A.
Fort Collins, CO
"It started out ok. Then we switched to weekly. We were charged 3 different times when no one showed up to do the service. On the 4th time of them not showing up I terminated services. All I received was a "my apologies and we have terminated your service." Zero explanation or attempt to make the situation better. They are very difficult to get ahold of a..." Read more
5 years ago
Charmaine S.
Brooklyn, NY
"Very inconsistent service. Sometimes they're great: show up on time and get the job done. Other times: they don't come and still charge you. This happened three time in a span of five weeks, without communication only continued fees which made me cancel their services after months of using them."
5 years ago
Charmaine S.
Brooklyn, NY
"Very inconsistent service. Sometimes they're great: show up on time and get the job done. Other times: they don't come and still charge you. This happened three time in a span of five weeks, without communication only continued fees which made me cancel their services after months of using them."
5 years ago
Lindsey R.
Kirkwood, MO
"My husband accidentally let our dogs outside while we were getting our yard serviced - he ran out & called the dogs & repeatedly apologized & I came out & got our dogs inside & also apologized multiple times (our dogs do not bite but they did bark) - the technician went & told the company that my husband purposefully let the dogs outs..." Read more
5 years ago
"Have had to call for service every week despite having a scheduled day. No communication when a service is missed or to reschedule"
4 years ago