About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
Phone
Facebook 
Yelp 
Google 
1,213 reviews
4.1/5 average rating
G H.
Barnstable, MA
Hannah A.
Fort Collins, CO
"It started out ok. Then we switched to weekly. We were charged 3 different times when no one showed up to do the service. On the 4th time of them not showing up I terminated services. All I received was a "my apologies and we have terminated your service." Zero explanation or attempt to make the situation better. They are very difficu..." Read more
4 years ago
Hannah A.
Fort Collins, CO
"It started out ok. Then we switched to weekly. We were charged 3 different times when no one showed up to do the service. On the 4th time of them not showing up I terminated services. All I received was a "my apologies and we have terminated your service." Zero explanation or attempt to make the situation better. They are very difficult to get ahold of a..." Read more
4 years ago
Charmaine S.
Brooklyn, NY
"Very inconsistent service. Sometimes they're great: show up on time and get the job done. Other times: they don't come and still charge you. This happened three time in a span of five weeks, without communication only continued fees which made me cancel their services after months of using them."
4 years ago
Charmaine S.
Brooklyn, NY
"Very inconsistent service. Sometimes they're great: show up on time and get the job done. Other times: they don't come and still charge you. This happened three time in a span of five weeks, without communication only continued fees which made me cancel their services after months of using them."
4 years ago
Lindsey R.
Kirkwood, MO
"My husband accidentally let our dogs outside while we were getting our yard serviced - he ran out & called the dogs & repeatedly apologized & I came out & got our dogs inside & also apologized multiple times (our dogs do not bite but they did bark) - the technician went & told the company that my husband purposefully let the dogs outs..." Read more
4 years ago
Jake C.
Des Moines, WA
"Been using service for about 3 years now but over the last couple months I have been being over charged and no one has come by and picked up the poop in weeks. Than theyy won't show up again and I'll still be charged and they are impossible to get a hold of. I turned my sisterr on to them couple months ago and same thing happen with them actually they haven'..." Read more
4 years ago
Katy B.
Seattle, WA
"I've now emailed the owner 3 times without any response. The last time, he finally responded, but only when I posted a yelp review. Well, here I am again, getting no response. I was charged when no one has come in WEEKS to pick up the poop. I am supposed to have a weekly service every Friday. It doesn't happen. There is no consistency with this "business..." Read more
4 years ago
Heather C.
Wittmann, AZ
"Yeah great service unless your dog comes out to say hello and Kyle has a FREAK OUT and sprays them with PEPPER SPRAY. That then gets on your child who then spends the entire rest of the day and night in severe pain and it spreads to the entire house causing the entire family to have pain and burning. And then Heather calls to blame you and tell you that you..." Read more
5 years ago
Heather C.
Wittmann, AZ
"Yeah great service unless your dog comes out to say hello and Kyle has a FREAK OUT and sprays them with PEPPER SPRAY. That then gets on your child who then spends the entire rest of the day and night in severe pain and it spreads to the entire house causing the entire family to have pain and burning. And then Heather calls to blame you and tell you that you..." Read more
5 years ago
Lexi H.
Kent, WA
"I signed up for poop pick up services from poop911 on September 14. I immediately reached out to poop911 (literally within 5 minutes) and told them I wanted to switch the services that I selected. I originally selected the option that I have two dogs and I wanted service twice a week with an extra deodorizer add on charge. I wanted to switch my account to I..." Read more
5 years ago
Clarice L.
Mattituck, NY
"Terrible experience. They charged us a travel charge on top of the weekly fee (without telling us about the travel charge) when I called they said they would refund it and still haven't a month later. I called them to find out when the tech was there and what time and have not received a call back but yet still keep charging our credit card. Do not use th..." Read more
5 years ago
Clarice L.
Mattituck, NY
"Terrible experience. They charged us a travel charge on top of the weekly fee (without telling us about the travel charge) when I called they said they would refund it and still haven't a month later. I called them to find out when the tech was there and what time and have not received a call back but yet still keep charging our credit card. Do not use th..." Read more
5 years ago
Ervin M.
Las Vegas, NV
"They get one star only because I'd now allowed to give them a zero. I called them NINE TIMES, they finally returned 3 of those and left messages on my voice mail. I called 3 more times, zip. VERY unprofessional, and I can't say that I'm surprised at 16 negative reviews."
5 years ago
Ervin M.
Las Vegas, NV
"They get one star only because I'd now allowed to give them a zero. I called them NINE TIMES, they finally returned 3 of those and left messages on my voice mail. I called 3 more times, zip. VERY unprofessional, and I can't say that I'm surprised at 16 negative reviews."
5 years ago
Edward R.
Stratford, CT
"After my dog passed away I informed the company their service was no longer required. The following month they billed me again and the crazy part is no one came to my home that just billed me. I contacted the manager of the Connecticut Poop911. He apologized and promised to refund my money. His reason for the charge I didn't call him. So I guess that gave ho..." Read more
5 years ago
Jerri P.
Littleton, CO
"This company is so frustrating!!! They are a no-show last week but charged me. I contacted him, reversed the charges and stated that he would be here first thing Monday. Again, no show. No show on Thursday due to holiday but stated he would be here Friday. No show again! Not returning messages. I'm done! Can't stay in business if you don't perform the servic..." Read more
5 years ago
Jerri P.
Littleton, CO
"This company is so frustrating!!! They are a no-show last week but charged me. I contacted him, reversed the charges and stated that he would be here first thing Monday. Again, no show. No show on Thursday due to holiday but stated he would be here Friday. No show again! Not returning messages. I'm done! Can't stay in business if you don't perform the servic..." Read more
5 years ago
Mike L.
San Francisco, CA
"I HAD NO ISSUES WITH THE SERVICE. The issue i had was the EXTREMELY rude person on the phone. They couldn't get my card to work, yet it works everywhere else, even though the first 2 times they charged me it worked just fine. I called my bank to make sure it was not something on my end, which it was not. I spoke to the lady and offered other methods of payme..." Read more
5 years ago
Melissa R.
Denver, CO
"Edit: I had a nice young man call and say they would come make this situation correct. Not 5 minutes later an angry owner called to say he would be removing us from the list. Apparently, they do not appreciate people telling the truth about their service, so now I will leave this same review on every platform I can. I would stay far away from this company......" Read more
5 years ago
Melissa R.
Denver, CO
"Edit: I had a nice young man call and say they would come make this situation correct. Not 5 minutes later an angry owner called to say he would be removing us from the list. Apparently, they do not appreciate people telling the truth about their service, so now I will leave this same review on every platform I can. I would stay far away from this company......" Read more
5 years ago
Melissa M.
San Francisco, CA
"We've been using Poop911 since 10/18. They started off well, but slowly turned horrible. My husband said that he felt like they were just sticking the piece of paper on the door without actually removing the poop. But I told him maybe our dog just pooped a few times after they came. Today, however, I got proof that this company is not doing their job properl..." Read more
5 years ago
Hailey G.
Boise, ID
"My first encounter with this company - So Todd just came out to clean my backyard. He didn't tell me he was here, he didn't tell me he was leaving and then when I seen him walking away from my front door, I went outside to see who it was. He said it had been months since my backyard had been cleaned which it was done one week ago as of today 08/16/18. I was..." Read more
5 years ago
Gricelda M.
Salt Lake City, UT
"Another no show, on the scheduled clean up day. No text, no call. I think POOP 911, bites more than it can chew. Unreliable service. I was giving them a chance to see if Cliff stick to his word, that if he wasn't going to show, he will call us or text, but no text or call. Lots of frustration with this service. Be ware, they do get your credit c..." Read more
5 years ago
Jaylan J.
Lynnwood, WA
"Scheduled date was not correct and the website doesn't have an option to cancel.
The cleaner was onsite for barely 10 minutes, and did not clean even half of the backyard. Total waste of money.
The fact that it is impossible to get someone on the phone and the online portal does not have a way to cancel the service is extremely shady."
5 years ago
"Update: After telling multiple people how great Poop911 is I have now discovered how crappy their customer service is. One of my dogs is an escape artist and can get the gate open. I keep a clip in the latch to keep her safe in her pen. On a couple of occasions I noticed Poop911 left the clip off so I sent them an email explaining the importance of making s..." Read more
4 years ago