About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,503 reviews
4.1/5 average rating
Jake C.
Des Moines, WA
Katy B.
Seattle, WA
"I've now emailed the owner 3 times without any response. The last time, he finally responded, but only when I posted a yelp review. Well, here I am again, getting no response. I was charged when no one has come in WEEKS to pick up the poop. I am supposed to have a weekly service every Friday. It doesn't happen. There is no consistency with this "business..." Read more
5 years ago
Heather C.
Wittmann, AZ
"Yeah great service unless your dog comes out to say hello and Kyle has a FREAK OUT and sprays them with PEPPER SPRAY. That then gets on your child who then spends the entire rest of the day and night in severe pain and it spreads to the entire house causing the entire family to have pain and burning. And then Heather calls to blame you and tell you that you..." Read more
5 years ago
Heather C.
Wittmann, AZ
"Yeah great service unless your dog comes out to say hello and Kyle has a FREAK OUT and sprays them with PEPPER SPRAY. That then gets on your child who then spends the entire rest of the day and night in severe pain and it spreads to the entire house causing the entire family to have pain and burning. And then Heather calls to blame you and tell you that you..." Read more
5 years ago
Lexi H.
Kent, WA
"I signed up for poop pick up services from poop911 on September 14. I immediately reached out to poop911 (literally within 5 minutes) and told them I wanted to switch the services that I selected. I originally selected the option that I have two dogs and I wanted service twice a week with an extra deodorizer add on charge. I wanted to switch my account to I..." Read more
5 years ago
Lexi H.
Kent, WA
"I signed up for poop pick up services from poop911 on September 14. I immediately reached out to poop911 (literally within 5 minutes) and told them I wanted to switch the services that I selected. I originally selected the option that I have two dogs and I wanted service twice a week with an extra deodorizer add on charge. I wanted to switch my account to I..." Read more
5 years ago
Clarice L.
Mattituck, NY
"Terrible experience. They charged us a travel charge on top of the weekly fee (without telling us about the travel charge) when I called they said they would refund it and still haven't a month later. I called them to find out when the tech was there and what time and have not received a call back but yet still keep charging our credit card. Do not use th..." Read more
5 years ago
Clarice L.
Mattituck, NY
"Terrible experience. They charged us a travel charge on top of the weekly fee (without telling us about the travel charge) when I called they said they would refund it and still haven't a month later. I called them to find out when the tech was there and what time and have not received a call back but yet still keep charging our credit card. Do not use th..." Read more
5 years ago
Ervin M.
Las Vegas, NV
"They get one star only because I'd now allowed to give them a zero. I called them NINE TIMES, they finally returned 3 of those and left messages on my voice mail. I called 3 more times, zip. VERY unprofessional, and I can't say that I'm surprised at 16 negative reviews."
5 years ago
Ervin M.
Las Vegas, NV
"They get one star only because I'd now allowed to give them a zero. I called them NINE TIMES, they finally returned 3 of those and left messages on my voice mail. I called 3 more times, zip. VERY unprofessional, and I can't say that I'm surprised at 16 negative reviews."
5 years ago
Edward R.
Stratford, CT
"After my dog passed away I informed the company their service was no longer required. The following month they billed me again and the crazy part is no one came to my home that just billed me. I contacted the manager of the Connecticut Poop911. He apologized and promised to refund my money. His reason for the charge I didn't call him. So I guess that gave ho..." Read more
5 years ago
Jerri P.
Littleton, CO
"This company is so frustrating!!! They are a no-show last week but charged me. I contacted him, reversed the charges and stated that he would be here first thing Monday. Again, no show. No show on Thursday due to holiday but stated he would be here Friday. No show again! Not returning messages. I'm done! Can't stay in business if you don't perform the servic..." Read more
5 years ago
Jerri P.
Littleton, CO
"This company is so frustrating!!! They are a no-show last week but charged me. I contacted him, reversed the charges and stated that he would be here first thing Monday. Again, no show. No show on Thursday due to holiday but stated he would be here Friday. No show again! Not returning messages. I'm done! Can't stay in business if you don't perform the servic..." Read more
5 years ago
Mike L.
San Francisco, CA
"I HAD NO ISSUES WITH THE SERVICE. The issue i had was the EXTREMELY rude person on the phone. They couldn't get my card to work, yet it works everywhere else, even though the first 2 times they charged me it worked just fine. I called my bank to make sure it was not something on my end, which it was not. I spoke to the lady and offered other methods of payme..." Read more
6 years ago
Melissa R.
Denver, CO
"Edit: I had a nice young man call and say they would come make this situation correct. Not 5 minutes later an angry owner called to say he would be removing us from the list. Apparently, they do not appreciate people telling the truth about their service, so now I will leave this same review on every platform I can. I would stay far away from this company......" Read more
6 years ago
Melissa R.
Denver, CO
"Edit: I had a nice young man call and say they would come make this situation correct. Not 5 minutes later an angry owner called to say he would be removing us from the list. Apparently, they do not appreciate people telling the truth about their service, so now I will leave this same review on every platform I can. I would stay far away from this company......" Read more
6 years ago
Melissa M.
San Francisco, CA
"We've been using Poop911 since 10/18. They started off well, but slowly turned horrible. My husband said that he felt like they were just sticking the piece of paper on the door without actually removing the poop. But I told him maybe our dog just pooped a few times after they came. Today, however, I got proof that this company is not doing their job properl..." Read more
6 years ago
Melissa M.
San Francisco, CA
"We've been using Poop911 since 10/18. They started off well, but slowly turned horrible. My husband said that he felt like they were just sticking the piece of paper on the door without actually removing the poop. But I told him maybe our dog just pooped a few times after they came. Today, however, I got proof that this company is not doing their job properl..." Read more
6 years ago
Hailey G.
Boise, ID
"My first encounter with this company - So Todd just came out to clean my backyard. He didn't tell me he was here, he didn't tell me he was leaving and then when I seen him walking away from my front door, I went outside to see who it was. He said it had been months since my backyard had been cleaned which it was done one week ago as of today 08/16/18. I was..." Read more
6 years ago
Hailey G.
Boise, ID
"My first encounter with this company - So Todd just came out to clean my backyard. He didn't tell me he was here, he didn't tell me he was leaving and then when I seen him walking away from my front door, I went outside to see who it was. He said it had been months since my backyard had been cleaned which it was done one week ago as of today 08/16/18. I was..." Read more
6 years ago
Gricelda M.
Salt Lake City, UT
"Another no show, on the scheduled clean up day. No text, no call. I think POOP 911, bites more than it can chew. Unreliable service. I was giving them a chance to see if Cliff stick to his word, that if he wasn't going to show, he will call us or text, but no text or call. Lots of frustration with this service. Be ware, they do get your credit c..." Read more
6 years ago
Jaylan J.
Lynnwood, WA
"Scheduled date was not correct and the website doesn't have an option to cancel.
The cleaner was onsite for barely 10 minutes, and did not clean even half of the backyard. Total waste of money.
The fact that it is impossible to get someone on the phone and the online portal does not have a way to cancel the service is extremely shady."
6 years ago
Stephanie T.
Sugar Land, TX
"I went to their website, created an account, entered my credit card and setup biweekly service, and selected my desired service date. All set, right? Well not really.The next day I received an email from Raymond saying he could not service me b/c my address doesn't show up on GPS (newly constructed house doesn't register on Google). Even though I'd g..." Read more
6 years ago
laura l.
Colorado Springs, CO
"Not reliable at all- say they are coming and then don't show up. Also told me if there is snow on the ground that it is just a waste of their time and so since we are a waste of time, we will not be using their service again."
6 years ago
Kim R.
Verona, PA
"I'm not one to write reviews often. I understand that services sometimes disappoint. That's life. Regarding my experience with Poop 911 I feel the need to share my experience. I had a regular yard "cleaner" who would come once per week and do the do. This past Friday I low-key spied on the "cleaner" just to see what he does when he thi..." Read more
6 years ago
"Been using service for about 3 years now but over the last couple months I have been being over charged and no one has come by and picked up the poop in weeks. Than theyy won't show up again and I'll still be charged and they are impossible to get a hold of. I turned my sisterr on to them couple months ago and same thing happen with them actually they haven'..." Read more
5 years ago