About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,503 reviews
4.1/5 average rating
Shalee M.
Tacoma, WA
Rocky G.
Henderson, NV
"Unfortunately I half to rate this company with 1 star. I requested new service over two weeks ago and to this day no one has responded to me. Very unprofessional and seems that this company doesn't want new clients. I would recommend going else where."
6 years ago
Rocky G.
Henderson, NV
"Unfortunately I half to rate this company with 1 star. I requested new service over two weeks ago and to this day no one has responded to me. Very unprofessional and seems that this company doesn't want new clients. I would recommend going else where."
6 years ago
Susie S.
Denver, CO
"I would give them zero stars if I could. For the last two months, they never showed up, kept billing me for the service. I complained, they said someone would come to check it out and no one ever showed. Owner just called, said, sorry, I don't know why but you're not showing up on the schedule. They said they are refunding the last two visits and returning..." Read more
6 years ago
Susie S.
Denver, CO
"I would give them zero stars if I could. For the last two months, they never showed up, kept billing me for the service. I complained, they said someone would come to check it out and no one ever showed. Owner just called, said, sorry, I don't know why but you're not showing up on the schedule. They said they are refunding the last two visits and returning..." Read more
6 years ago
Barbara H.
New Brighton, MN
"Do not use this company - poor communication, poor business practices, bad bad bad. I used their on-line scheduling service which gave me a choice of dates to have work done. I selected a date. I then received follow-up email saying they were looking forward to doing the service. I replied asking approximately what time they would be at my home to do the..." Read more
7 years ago
Barbara H.
New Brighton, MN
"Do not use this company - poor communication, poor business practices, bad bad bad. I used their on-line scheduling service which gave me a choice of dates to have work done. I selected a date. I then received follow-up email saying they were looking forward to doing the service. I replied asking approximately what time they would be at my home to do the..." Read more
7 years ago
Carolyn J.
Seattle, WA
"Just bad. Promised one date at signup, date pushed out two weeks once i logged in to website (no email notification). Logged in again a week later and no service scheduled (again no email notification).
Crap service, crap company, maybe just a broken business model. I want my 60 mins back."
7 years ago
Alejandro M.
Chicago, IL
"Stay away from this service! They systematically skipped servicing my small yard while keep charging my credit card. Its virtually impossible to get hold of anyone operating this service, constant voice recording. After a few calls they just stopped showing up completely. STAY AWAY from this service! There are other service provided who can do the job for le..." Read more
7 years ago
Alejandro M.
Chicago, IL
"Stay away from this service! They systematically skipped servicing my small yard while keep charging my credit card. Its virtually impossible to get hold of anyone operating this service, constant voice recording. After a few calls they just stopped showing up completely. STAY AWAY from this service! There are other service provided who can do the job for le..." Read more
7 years ago
Kathy J.
Federal Way, WA
"OMG why didn't I check here first! I have the same problem! I signed up for the service online, but was never contacted before my scheduled service appointment. Someone showed up while I was gone and picked up some poop, but not all of it. Our HOA provides lawn mowing for our tiny back yard and they wouldn't mow two days later because of too much poop. We ha..." Read more
8 years ago
Kathy J.
Federal Way, WA
"OMG why didn't I check here first! I have the same problem! I signed up for the service online, but was never contacted before my scheduled service appointment. Someone showed up while I was gone and picked up some poop, but not all of it. Our HOA provides lawn mowing for our tiny back yard and they wouldn't mow two days later because of too much poop. We ha..." Read more
8 years ago
Kristina S.
Mountlake Terrace, WA
"Don't do it. Wish I would have come to Yelp first, these reviews are spot on. I am sure the job satisfaction is (pun intended) shi**y in that field, but that shouldn't be the customer's problem. Steve makes it the customer's problem. Never again will I use this company. After weeks of fighting with my child about chores (hers being pooper scooper o..." Read more
8 years ago
Caresse A.
Minneapolis, MN
"I live in Fridley and have had a terrible experience. We called to get a quote since we have used them before with a few problems with the person coming out but nothing major ( not willing to go out into certain areas of the yard because she said it was hard to get to yet we do it ourselves with no problem). We have been busy and when I called her it was at..." Read more
8 years ago
Shawna G.
Dallas, TX
"Poop911 attended the 2016 Woofstock in Rocklin. I actively seeked out their booth to get information about their services. Once at their booth I was basically looked over. I was given a card and sent away. The guy there didn't even waste his breath to talk to me and seemed agitated when I asked questions about their services. The business card had 1 free sco..." Read more
8 years ago
Shawna G.
Dallas, TX
"Poop911 attended the 2016 Woofstock in Rocklin. I actively seeked out their booth to get information about their services. Once at their booth I was basically looked over. I was given a card and sent away. The guy there didn't even waste his breath to talk to me and seemed agitated when I asked questions about their services. The business card had 1 free sco..." Read more
8 years ago
Kim C.
CA, CA
"Horrible customer service. I have gone out into my yard the same day and found a lot of poop. It looks like I should've read the reviews before I booked this company."
8 years ago
Kim C.
CA, CA
"Horrible customer service. I have gone out into my yard the same day and found a lot of poop. It looks like I should've read the reviews before I booked this company."
8 years ago
Holly P.
Littleton, CO
"I CANNOT RECOMMEND THIS COMPANY !!!!!!!!!I had this service for months and found them adequate. No complaints. Today the scooper let my dog out of the gate and then flatly denied it, despite the fact that he was the only one outside WITH THE GATE OPEN. My grandson and his friend witnessed this from the window and reported to me that the scooper le..." Read more
8 years ago
Holly P.
Littleton, CO
"I CANNOT RECOMMEND THIS COMPANY !!!!!!!!! I had this service for months and found them adequate. No complaints. Today the scooper let my dog out of the gate and then flatly denied it, despite the fact that he was the only one outside WITH THE GATE OPEN. My grandson and his friend witnessed this from the window and reported to me that the scooper let my d..." Read more
8 years ago
Michael R.
Frankfort, IL
"Absolutely terrible. I will will admit that I am to blame for using this spotting service for several months and not just moving on. Their responsiveness is just awful. The young woman who answers the phone is consistently rude. The manager does not pay attention to what you tell her. It sounds like she is overwhelmed and that the owner of the company h..." Read more
9 years ago
Michael R.
Frankfort, IL
"Absolutely terrible. I will will admit that I am to blame for using this spotting service for several months and not just moving on. Their responsiveness is just awful. The young woman who answers the phone is consistently rude. The manager does not pay attention to what you tell her. It sounds like she is overwhelmed and that the owner of the company h..." Read more
9 years ago
Becky H.
Kent, WA
"I signed up for this service and they did not do a very good job removing the poop in my backyard but seemed to have got the majority of it. The next time they were supposed to come, they did not show up at all but still charged me. They do not answer their phone AT ALL. I had to remove my credit card online and call my credit card company to dispute the cha..." Read more
9 years ago
Becky H.
Kent, WA
"I signed up for this service and they did not do a very good job removing the poop in my backyard but seemed to have got the majority of it. The next time they were supposed to come, they did not show up at all but still charged me. They do not answer their phone AT ALL. I had to remove my credit card online and call my credit card company to dispute the cha..." Read more
9 years ago
Annilsa F.
Aurora, CO
"It's truly a shame when a company quotes low to get your business and after the first week of service increases their rate by almost 25% and with NO NOTICE of the increase. I terminated my service with them immediately and recommend you not do business with them either."
9 years ago
"I had to at least put 1star, but it would be zero stars.This company is a joke, just charged my card and never did the job. All I get from some guy named Steve who is the most unprofessional man I have ever talked to when it comes to a business and all he could say was I think he went to the wrong house. Well no stuff considering there is still poop in the y..." Read more
6 years ago