About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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6,259 reviews
4.9/5 average rating
Marquis Bowden-Torres
Makalyn Chase
"While I do enjoy my service, I have tried calling the companies MULTIPLE times to change my service day and how often they come. I can’t ever get through to anyone, and I am unable to make these changes in my dashboard. PLEASE call me!"
5 months ago
Google review
Lisa Vonarx
"I've been using them for a while Natalie who came out was awesome! She always sent a text when she was on her way. Friday I received a text from owner saying I owed $2xx.xx, this surprised me because it comes directly out of my account. I asked her for an invoice and never heard back from her. So that evening I sent a text again asking for an invoice. There..." Read more
a year ago
Google review
shay wright
"Overall a good service. I appreciate that they take the waste with them but they need regular reminders to scan the entire yard."
a year ago
Google review
Alanna
"I am grateful for the employees and the service they provide to make our lives easier, but I wish there was an alternate company offering waste removal in my area. If a technician is sick or unavailable, waste removal is simply canceled rather than the managers/owners providing services. As a business owner, I fill in when my employees are unavailable. I wil..." Read more
a year ago
Google review
Kate Bouma
"The rice was bland"
a year ago
Google review
Andy Sollars
"Most of the waste gets picked up, but they don't give you a heads up they're coming or are there. A couple of times they put the waste in the wrong bin (recycling or yard waste)."
a year ago
Google review
Carol McElwee
"Poop 911 was a great investment for us because we have three dogs. At the beginning we had a little problem we were getting charged and the person wasn’t showing up. Let’s say they were fired. Invest in the Ring that is how we discovered it. Months have gone by everything is great being charged three times a week like clockwork until I want to stop service f..." Read more
a year ago
Google review
Bre Britton
"When I was moving, I was looking to receive a yard cleaning. I used poop911 because the online platform was easy to use. Online there was not a choice to sign up for a 1 time service; however all over the website it stated that I could cancel at anytime. After receiving the initial service I went in and cancelled the services. The service I received was grea..." Read more
a year ago
Google review
Julie Winslow
"I had this service for about 2 years. They were consistently good. I needed to cancel my service and could not find a way to do that. Sent several emails and made several phone calls. I would have given them 5 stars had I been able to cancel. I still am getting billed."
2 years ago
Google review
Shane Hague
"They do a wonderful job… when they show up. I had our initial cleaning done a month ago, and signed up for weekly visits. We went 3 weeks without a visit, without any type of communication and they randomly showed up yesterday. Better communication and time management would solve this!"
2 years ago
Google review
Debra Sheehan
"We have utilized this service for many years and the service has always been excellent until the last few weeks. No one has been servicing our yard and we have not received any answers to our phone call and email as to why they just stopped coming. I really felt this was a great company so I find it sad that I have to revise my opinion of their work ethic an..." Read more
2 years ago
Google review
Nick R.
"Good: They do a great job cleaning and deodorizing the yard! Bad: The schedules are absurd. You basically have to be available all day for the day they schedule you. I've had visits promptly at 8am and I've had visits at 6pm. My wife and I work shift work 45 mins away, so it's very difficult to coordinate visits, especially on midnights. They frequently se..." Read more
2 years ago
Google review
kaylen kuenn
"I got charged and they didn't show up."
2 years ago
Google review
Myaann Payne
"The account is marked to notify me before entering the yard, but the guy went back there on his own. He seemed un phased when I told him they are personal protection dogs and WILL attack. He told me to mark my account and when I told him I did, he just put his headphone back in. He was also 20 minutes late. I don’t know if this is normal with this company. I..." Read more
2 years ago
Google review
Rob Hobson
"I have been a customer for this business for 6 or 7 years. I gave the rating 3 stars as my wife, and I have not felt the services have been the same over the last year. I used to receive a picker upper phone call when the person was arriving as my wife and I are both blind, and my dog is a little protective of his waist:), however I now receive a plain text..." Read more
3 years ago
Google review
Daniela Salas
"Changing my review from 5 stars because it started off great and now here we are a couple months later and my tech Nick has failed to keep good communication with me. I’ve been charged my card times he hasn’t came, won’t text back if I have asked if he has came to clean the yard, no heads up texts on when he’s going to stop by anymore. Just turned very unpro..." Read more
3 years ago
Google review
Robert Zurzolo
"I like the service but if they don't get better I will cancel service"
3 years ago
Google review
Andrew Spang
"Poop911 came in to remove dog waste from my yard. While I shouldn't have expected much for $12, I guess I was expecting all of it to be picked up. Multiple large piles of waste left in my yard, when I said something after the fact, the guy replied with "oh I didn't know that was your yard" when I clearly explained the property to the receptionist and she ev..." Read more
4 years ago
Google review
Melissa C
"My experience with this company has been hit or miss. The person who services our property does a spotty job at best. Often after he leaves I still need to go out and pick up my dog’s waste, and not just one pile."
4 years ago
Google review
BREN
"The first time is free, after the long winter the yard was pretty bad shape! He was here 10/15 minutes tops. I went into the garage and I had cash to give him for a tip and I come out of garage and he’s gone already? So I looked around on the grass closest to the house and I saw in 2 seconds 3 piles of dog poop already!!? Whatever I give up"
4 years ago
Google review
Neftaly Negron
"Charged me for when didnt come. Then when told to hold credit they used and came when unneeded. They will not answer calls or emails."
4 years ago
Google review
oopalonga
"Be advised there is an initial service charge ($50+) that doesn't show up until AFTER you fill out all of their initial questionnaire. This is frustrating and disingenuous as they make it appear as though it's $10-12/week, when in reality it's much higher after factoring in their initial service charge. They state there are no contracts and now I see why--..." Read more
4 years ago
Google review
Chelsie Daniels
"It was an incredible service until the person changed and now my yard hasn't been clean. Gave him several weeks to learn/do the service/etc, but had to cancel. It really is about the boots on the ground! Worth a try, but check to see if your person does a good job."
4 years ago
Google review
Donovan Ferreira
"Their website is not good at all. Hard to get ahold of them to adjust services. Unsure if I canceled their service They do a good job .sanitizer spray only last the day. Then it stinks outside again."
4 years ago
Google review
"It was a great service for a good price the first couple of times. But after continuing the service we started to receive techs who were horrible at customer service. If they had an issue they would either cuss and say nothing to you in your own backyard or write a email with a very aggressive tone. For example, we signed a waiver to have them come into our..." Read more
4 months ago