About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,213 reviews
4.1/5 average rating
Andres O.
Clayton, MO
Deanna R.
Los Angeles, CA
"If this review was a year ago, I would say amazing. My old tech, Rick was the kindest person, was always on time, and was sweet and gentle with my dogs. He sadly retired and now my service is a zero. They come, pick up the poop and leave. I pay for extra services and they failed to provide them for about 2 months. I didn't notice until today that they were o..." Read more
2 months ago
Johnny J.
Canyon Lake, TX
"You would think they could get it right, it's dog poop, yes? No...the owner of this company is rude and his fees fluctuate. He makes me feel icky. I would rather hire kids in my neighborhood and teach them a good work ethic so they don't turn into this guy!!!"
2 months ago
Jason G.
Lakewood, Dallas, TX
"I started my service with them in November. At first things were great. There were a couple of times they didn't show so I messaged the tech and they were off that day (Friday before a holiday). Ok, I can understand that. It would have been nice to know ahead of time. No biggie. Last week I realized at the end of the day that no one came to service my yard..." Read more
3 months ago
Patrick G.
Denver, CO
"Update (after business owner reply to review): Ali, You're misunderstanding what my complaint is. JORY's attitude and response is my main complaint. All he needed to say was sorry or we will try to do better. Instead he immediately got defensive and blamed me and told me to go elsewhere. If you can't see that, then this is a business-wide culture proble..." Read more
3 months ago
Missy R.
Northeast Washington, Washington, DC
"Weeks were often skipped and we would have to call to get service. The tech was inconsistent. The ones who did a good job quit quickly. The final straw was when the tech left our gate open and our dogs, including a little frenchie puppy, got out to run in the neighborhood. I would NOT recommend."
3 months ago
Googy P.
Beale Air Force Base, CA
"Awful business.
First "FREE" visit they came out and picked up half my yard. Now they don't even show up anymore. They don't answer the phone. They don't return calls. They charged me for yesterday, no one showed up. Awful, awful business. Please get your free pick up and stay away"
4 months ago
B D.
Tempe, AZ
"They've been trying to charge me for 2 visits they made after I cancelled my account with them. Both times I told the person that I had showed up, and they left without doing anything. I've reached out but they just keep trying to charge my card. Thankfully I disabled it before they could."
4 months ago
N C.
O'Fallon, MO
"The owner is terrible and does not know how to run the business. I have used their services for over a year and initially it was great. Then suddenly they just wouldn't show up without texting or emailing. Sometimes it was due to short staff, weather or a holiday which is ok, but was told I would be contacted with the option to reschedule. Instead there were..." Read more
4 months ago
D L.
Rancho Cucamonga, CA
"I have had Poop911 for almost a month now. When I went to sign up I called and left a message and got a call back right away. But I went ahead and submitted it online. The service was okay when the scooper came out. I have called 4 times to get the day changed. I have not received a call, text, email at all to any voicemail that I've left. I even told them I..." Read more
4 months ago
Sebby T.
San Jose, CA
"This place sucked! It seems like they obviously do not give a sh about their rating because the worker was cussing me out exactly as I walked in for wearing a hat that said giants!"
4 months ago
Cecilia F.
Huntersville, NC
"A company that doesn't stand behind their employees when they get bit (more than once) because they don't want to lose the account is a crappy company in my opinion! They don't deserve any business!!"
5 months ago
Dominique H.
Fort Lauderdale, FL
"I had a weekly service set up. I received a text saying the tech was on his way. But no call or text saying he was showing up. He said my gate was locked but if he would have called or texted me that he was there i would have told him how to unlock the gate. Which is super simple. He was extremely rude. Cancelled my service and will find another company with..." Read more
5 months ago
Clint S.
South Shore, Chicago, IL
"911 poop refused to return to our home after we told them they did not clean our poop. The attached photos are 3 different areas of the yard. I do not recommend using them"
6 months ago
Jacob H.
Onalaska, WI
"A "Poopy" PerformanceWell, where do I begin? Poop 911's service is, in a word, "poop-tacular." If you're into scavenger hunts and have a penchant for discovering hidden treasures in your yard, this is the service for you! I swear, it's like they have a secret competition going on to see how many poop piles they can miss. My y..." Read more
7 months ago
Jacob H.
Onalaska, WI
"A "Poopy" Performance Well, where do I begin? Poop 911's service is, in a word, "poop-tacular." If you're into scavenger hunts and have a penchant for discovering hidden treasures in your yard, this is the service for you! I swear, it's like they have a secret competition going on to see how many poop piles they can miss. My yard became a veritable minef..." Read more
7 months ago
Jim S.
NY, NY
"They only did half of my very small yard and then refused to come back to finish the job. Don't bother using them. Waste of money and time"
8 months ago
Jim S.
NY, NY
"They only did half of my very small yard and then refused to come back to finish the job. Don't bother using them. Waste of money and time"
8 months ago
Alexis D.
Colorado Springs, CO
"When we first started using this service it was great. The tech would text when he was on his way, never missed a day, and always did a great job. Then he got moved to a new area and it went downhill - fast. Nearly every week we had a different tech and they would miss our scheduled days without any notice. I completely understand that we've had a lot of rai..." Read more
9 months ago
Alexis D.
Colorado Springs, CO
"When we first started using this service it was great. The tech would text when he was on his way, never missed a day, and always did a great job. Then he got moved to a new area and it went downhill - fast. Nearly every week we had a different tech and they would miss our scheduled days without any notice. I completely understand that we've had a lot of rai..." Read more
9 months ago
Sean E.
PA, PA
"Update. It's now been months since I've had their service anywhere near my house because I was so disappointed in the service. I still get texts asking me to leave a review of how the service was. Somehow my number is still in there system. I got a text from them at midnight last night while I was sleeping. Clearly they haven't updated their system and taken..." Read more
9 months ago
Chrissy A.
Littleton, CO
"Was literally just driving and one of these guys driving a 911 poop truck just went crazy on me.. flipping me off, throwing his hands in the air and honking like a mad man.. all because.. I was in the far right lane he was in the far left lane behind me. Well, we both went to get over at the same time into the middle lane on woodmen out by falcon and whe..." Read more
9 months ago
Karma 0.
Philadelphia, PA
"I was happy with services until I realized that I was being billed for services that were not rendered. First, I was charged for the add-on deodorizing service that they hadn't been doing. I inquired after watching video footage, and they said that it was a mistake and corrected the billing. Then I'm invoiced for weekly cleaning service that didn't occur. W..." Read more
10 months ago
Karma 0.
Philadelphia, PA
"I was happy with services until I realized that I was being billed for services that were not rendered. First, I was charged for the add-on deodorizing service that they hadn't been doing. I inquired after watching video footage, and they said that it was a mistake and corrected the billing. Then I'm invoiced for weekly cleaning service that didn't occur. W..." Read more
10 months ago
Michael P.
Isle of Palms, SC
"Missed several piles. Signed up for weekly service then didn't show up and tried to say I scheduled biweekly service. Never changed a thing and the portal showed weekly.. Had to cancel this service."
10 months ago
"They will charge you without even going to your house to clean up dog poop. When you contact them no one answers. I don't even know if this business is active anymore in my area but I would not recommend them based off of my experience in O'fallon Mo"
a month ago