Capterra 
G2 
1,215 reviews
4.4/5 average rating
User in Management Consulting
Dyneisha W
"Racism and discrimination made me cancel my account. — What do you like best? The hold time for a customer service agent. — What do you dislike? I didn't like how my company's were treated. We opened 6 quickbooks online and payroll accounts, I was sent fraud emails immediately after running my first payroll. We sent over all document..." Read more
3 years ago
Administrator in Hospital & Health Care
"QBOE has no meaningful support anymore. — What do you like best? Accountants like it, easy to use for the most part. Is pretty accurate. There isn't much I like about it. — What do you dislike? Support is the worst in the industry.....you have to use chat only. The agents don't understand english. Support never fixes any bugs...I have..." Read more
3 years ago
Zac G
"Expensive, broken cloud features. — What do you like best? The Direct Invoicing ability and ease of ability for clients to pay — What do you dislike? The incredibly high and percentage share that quickbooks takes for payments — What problems are you solving with the product? What benefits have you realized? Invoicing and a..." Read more
3 years ago
Aisha W
"Horrible Service. — What do you like best? Every time I contact customer service, I never get my issue resolved. I have never dealt with a company were the customer service reps have no interest in helping. — What do you dislike? Everything. I can't qualify for funding. I make a very good revenue each month. I pay my membership every m..." Read more
3 years ago
Administrator in Accounting
"Go Somewhere Else! Run don't walk away from QuickBooks. — What do you like best? A lot of information in one place. IF you find/access it. — What do you dislike? I've been on with customer service for over 4 hours today for things that should have been easily available in the portal. For example, 941 forms and payroll register. They d..." Read more
3 years ago
Jamie O
"Do NOT every buy this product! The customer service is NON EXISTENT. — What do you like best? The program itself is fine, but customer support is impossible! — What do you dislike? Customer support is NON EXISTENT! You get transferred to the Philippines, where they have to wait for a "back end Team" by chat! who never answer - hours..." Read more
3 years ago
Stephen G
"Don't recommend Quickbooks...better less expensive option for business accounting. — What do you like best? data back up and ease of collaboration with staff — What do you dislike? It collects your user data, they tell about the data collect but make it very difficult to opt out. Very frustrating. It is also very expense verses simila..." Read more
3 years ago
Administrator in Construction
"They stole $300 in hidden subscriptions! — What do you like best? Decent software. Easy to access and generate reports — What do you dislike? I upgraded my software from Quickbooks Simple Start to Quickbooks Essentials. Instead of replacing, they kept me on BOTH subscriptions, AND they increased the essentials subscription from $40 to..." Read more
3 years ago
Angie Z
"Quickbooks Online: By Accountants, For Accountants. — What do you like best? The online portal lets the user add an accountant as an authorized user. Accountant can then pull reports as desired. Always available online is superior to to having a copy on the hard drive like years past. — What do you dislike? Connecting the pieces of an..." Read more
3 years ago
Luca B
"Dark patterns, dishonest business. — What do you like best? Modern website, seems reasonably user friendly overall — What do you dislike? Dark patterns on their website that confuse people about the price to pay. Contacted support, they told me I would get a refund, but that never happened. Tried to get in touch again, the chat was int..." Read more
3 years ago
MELISSA F
"Hate QBO for complete lack of support-switching after 10 yrs. — What do you like best? It's thorough: offers payroll with direct deposit, credit card processing, reports, etc. Compatibility with other softwares because it's the most recognized name in accounting software. — What do you dislike? Frequently down. Can't access payroll inf..." Read more
3 years ago
Administrator in Media Production
"Great for Small business unless you run into an issue that requires you to contact support. — What do you like best? The fact its in the cloud and always up to date with my bank accounts so I can access it at the office, while on the go, or at home.When the software works, its great , does what you expect . — What do you dislike? The i..." Read more
3 years ago
User in Mental Health Care
"Difficult to put into words how bad the customer services is. — What do you like best? It integrates with our bank, though the downloading and matching is only about 70% accurate at best, and the bank-QBO interface has periodic outages that can last for days. The user interface is pretty friendly, but only because they've improved it over the year..." Read more
3 years ago
Administrator in Accounting
"QuickBooks software. — What do you like best? The desktop version is very user friendly — What do you dislike? Everything else! They are constantly making changes and failed to let the user know. When things no longer work, you are lucky to get support overseas when calls drop, or internet connections died in the middle of a ticket. 9..." Read more
3 years ago
Aaron J
"Onboarding is horrible. — What do you like best? Functionality inside of QBO is good but onboard especially with payroll is horrible. — What do you dislike? Onboarding is extremely time-intensive and does not work well. Spent days trying to get QBO payroll setup. Over 20 hours on the phone with support — What problems are you sol..." Read more
3 years ago
Anne S
"No support. NO. SUPPORT. — What do you like best? The software, generally, is well-designed and works pretty well most of the time. They do, occasionally, have issues which require contact with them to resolve, however... — What do you dislike? Several times in the last weeks and months (Summer 2020) I've tried to get ANY sort of di..." Read more
3 years ago
User in Accounting
"Continue to jack up monthly prices to EXISTING customers. — What do you like best? Software does its job. Nothing to write home about. — What do you dislike? BEWARE - they are going to get you in on some introductory price and then jack it up.. This is very scammy.. why are your LOYAL customers not grandfathered in.. this is how you r..." Read more
4 years ago
Administrator in Retail
"What a terrible, money grabbing useless piece of crap this company is. — What do you like best? There is nothing I like about Intuit. Their suppot sucks, their endless nickel and diming sucks. they are terrible. I would not recommend it to my worst enemy — What do you dislike? The endless nickel and diming. The uselessness of online..." Read more
4 years ago
Administrator in Electrical/Electronic Manufacturing
"Constant Glitches and Lack of Support. — What do you like best? If you go with Quickbooks, be prepared to need support at least weekly for the system's amount of glitches. When you do need help, there's no clear way to reach out, and you'll be shuffled around to different departments, taking hours to address any simple request. It honestly is a ni..." Read more
4 years ago
Laura T
"Difficult to master, inconsistent support. — What do you like best? Having payroll taxes calculated automatically and paid with the click of a button. — What do you dislike? Setting up payroll took hours and hours. There were so many errors and I had a contact I don't know how many people in customer support before I found anyone who k..." Read more
4 years ago
Mary T
"Have none. — What do you like best? Not much right now. They have too much control and don't want you to have an accountant working for you anymore — What do you dislike? Cannot fix local withholding on payroll. Cannot see check register amount on dashboard. Cannot void/delete paychecks, Cannot print 1099's correctly, Cannot adjust..." Read more
4 years ago
Rajesh A
"Pathetic support system. — What do you like best? Good software for small businesses but the support is horrible. — What do you dislike? Horrible support system. I have been trying to accept an invitation from client but the system freezes. Tried to connect with support several times but they dont know whats causing it. They will keep..." Read more
4 years ago
Pablo G
"Pathetic customer support lets the whole thing down. — What do you like best? Being able to add your accounting collaborators and some of the automation. — What do you dislike? Worst customer service I've experienced with enterprise SaaS platforms. — What problems are you solving with the product? What benefits have you realized..." Read more
4 years ago
Administrator in Photography
"Customer Service Is No Longer Any Good. — What do you like best? Ease of Use and online application integrations with bank — What do you dislike? Customer Service has become complete garbage. I have spent the last 3 hours attempting to update my business phone number. I first went through their messaging system as they insist you do...." Read more
4 years ago
"Their call center/help is so bad it kills the desire to use the product. — What do you like best? Obviously, the software is good. I use it constantly for myself and my clients. It's a simple interface, integrates with most software, it works. — What do you dislike? The call center is so spectacularly bad that should you have to troubl..." Read more
3 years ago