Capterra 
G2 
1,215 reviews
4.4/5 average rating
Nathan W
Administrator in Automotive
"This software is not suitable for a company with more than 2 employees or reasonable revenue stream. — What do you like best? Cheap and simple to use software for very small entities — What do you dislike? The support has to be the worst I've ever experienced. I have never spend so much time on the phone with a software company to get..." Read more
4 years ago
User in Telecommunications
"The WORST support you could ever imagine !! Avoid at ALL costs! — What do you like best? Ability to do cash and accrual on the same data — What do you dislike? Their support is abhorrent. It is absolutely the worst customer experience and customer support I've ever had in my life. I am in shock at how a company this large can have s..." Read more
4 years ago
Igor N
"Very buggy. — What do you like best? Cheap, integrates with banks and other services — What do you dislike? Very buggy, a lot of things glitch. Wasted 2 hours trying to cancel my subscription - even that was not working properly. — Recommendations to others considering the product: Stay away — What problems are you so..." Read more
4 years ago
Administrator in Computer Software
"Terrible support. — What do you like best? Nothing so far. We were a QB Desktop customer that move to online. Online is hard to use and the support, it's impossible to talk to a live person. — What do you dislike? The system is really hard to use, completed different from the easy to use desktop version. Watch out about your data, The..." Read more
4 years ago
Rick R
"This is the worst software I've ever used. It has done nothing it was supposed to. — What do you like best? Nothing. My life has been harder since purchasing QB SMB instead of easier. The API with my bank is broken -- I have to log-in every time I get into QB and the API tries to set it up like it's the first time -- and QB says it's my bank and m..." Read more
4 years ago
Osama S
"QBO is only good for my mom and dad business. — What do you like best? 1 - Payroll automation. Users are glad they are able to run payroll where taxes are calculated automatically and checks are deposited directly. Automated reminders are also very helpful.2 - Remote access. One of the benefits of cloud computing is that users are able to access t..." Read more
4 years ago
Administrator in Accounting
"Not for every industry. — What do you like best? I like that it is online making it much easier for accountants and bookkeepers to get access. — What do you dislike? There are far too many limitations that make it unacceptable for all industries. The ever increasing costs for use at a per person per month rate. Its beyond ridiculous...." Read more
4 years ago
User in Environmental Services
"Live Customer support is very poor. — What do you like best? Credit card payment link. Promptly shows up in QB online. — What do you dislike? don't expect quality online support if you need a live person. almost impossible to contact support for live help. — What problems are you solving with the product? What benefits have y..." Read more
4 years ago
Administrator in Hospital & Health Care
"QBOE has no meaningful support anymore. — What do you like best? Accountants like it, easy to use for the most part. Is pretty accurate. There isn't much I like about it. — What do you dislike? Support is the worst in the industry.....you have to use chat only. The agents don't understand english. Support never fixes any bugs...I have..." Read more
4 years ago
User in Online Media
"Horrible support / price gouging. — What do you like best? being able to send invoices easily and quickly Buyer beware- way to expensive for what you get. they will hook you in at a low, low price, making it painful to change. ALSO... we had a client TRYING to pay us a five digit figure for our service... somehow Inuit got in the middle and were h..." Read more
5 years ago
User in Construction
"Payroll. — What do you like best? Quickbooks Online is Not that hard to use. — What do you dislike? Payroll -- 8 months into payroll I have recieved two Federal penalty letters One they did not pay weekly federal payroll taxes in time $603 Second they did not pay my quarterly taxes in time $1500.00 Then they say I am responsible for it..." Read more
5 years ago
User in Accounting
"QB online... — What do you like best? I like you can get into the clients' QB without bugging them to bring in the flash drive or email the file... — What do you dislike? It is super SLOW. It takes forever to use. — What problems are you solving with the product? What benefits have you realized? I have not realized too ma..." Read more
5 years ago
User in Financial Services
"Changes, Changes, Changes and none of them are useful. — What do you like best? Sales and TimeTracking Integrate. This is very frustrating — What do you dislike? If I were an IS or IT professional, sure I would rate QBO highly because it is a slick system. The accounting and finance interfaces are clunky and do not operate synchronou..." Read more
5 years ago
Administrator in Architecture & Planning
"Horrible Merchant Service Customer Service. — What do you like best? Nothing, they are bad for business. They deny service without an explanation with the excuse that they are a proprietary company — What do you dislike? I had been using QuickBooks for my small company. When I create an invoice, I constantly get peppered with the optio..." Read more
5 years ago
VIDA T
"Horrible Support and they Trick you into Renewing even to CANCEL. — What do you like best? the ability to access the account via online as well as phone app was great. — What do you dislike? The company's customer service and support is lack luster @ most. There is no clear number to call and they always push you back to online questi..." Read more
5 years ago
User in Accounting
"Don't use this. — What do you like best? Don't like it at all. Not user friendly after being used to using desktop version. Can't find anything. — What do you dislike? Not user friendly. Menus not the same as desktop version. Can't print reports I need. — What problems are you solving with the product? What benefits have you re..." Read more
5 years ago
Alan T
"Their Sales & Support Staff are LIARS. — What do you like best? You can create invoices easily but they’ll keep the payments your client send you for completely made up reasons. — What do you dislike? Absolute trash. I’ve been lied to 13 times in 4 businesss days. DO NOT USE THEM. I am absolutely moving to another accounting system to..." Read more
5 years ago
User in Online Media
"Software could be made more user friendly. — What do you like best? I do not like the Quickbooks interface and I have heard from others in my field they avoid Quickbooks because it is too cumbersome and different to use compared to other platforms. — What do you dislike? The way Quickbooks is laid out, it is hard to find your most ess..." Read more
5 years ago
Administrator in Construction
"QBO needs a lot of work. — What do you like best? The only thing that is good is the fact that you can log in anywhere. — What do you dislike? There are so many things! The worst is that there is no auto save and 90% of the time "intuit is not responding" and you lose everything you just did!! So much time is wasted that way! —..." Read more
5 years ago
Arthur Y
"TERRIBLE. DO NOT USE QUICKBOOKS. AND THEY DO NOT LET YOU CANCEL. — What do you like best? There is nothing good about them. Nothing. — What do you dislike? Customer service: awful. They fraudulently do not you cancel. The software is not appropriate for my type of business. Their service is flatly incompetent. For a big company, they a..." Read more
6 years ago
Administrator in Marketing and Advertising
"Difficult, cumbersome program with many issues. — What do you like best? Payroll is simple. Invoicing is acceptable, but automatic invoicing and receipts have to be checked. They have failed before for us. — What do you dislike? Difficult to find what I'm looking for. It is far from intuitive. Set-up without an accountant is virtually..." Read more
6 years ago
Administrator in Leisure, Travel & Tourism
"Definitely could be improved. — What do you like best? About the only thing I do like is that it pulls info from all my bank accounts into one place — What do you dislike? It is not user friendly, doesn't allow me to invoice clients directly, I have to use a separate invoicing system due to my business. I also have to use a separate pl..." Read more
6 years ago
User in Real Estate
"Atrocious support with unbelievably long wait times. — What do you like best? When Quickbooks Online works, it is fantastic. However, you are all but guaranteed to have some issue, small or large, that will require you to speak with someone in support. Generally the support staff has tried to be helpful, but for most issues for which you'd need to..." Read more
6 years ago
Consultant in Airlines/Aviation
"Don't Subscribe to QB Online. — What do you like best? The only positive about QB Online is that information input is in the real-time. — What do you dislike? I was very disappointed to have subscribed to QB Online. — Recommendations to others considering the product: Do not consider QuickBooks Online. Invest on a desktop..." Read more
6 years ago
"Quality slipping, prices rising...time to switch? — What do you like best? It's integrated with so many solutions, the industry standard. — What do you dislike? The costs are continually rising, "upgrades" are forced upon you along with increased prices, and they are changing technology continuously each time I open the app the dashboa..." Read more
4 years ago