Capterra 
G2 
4,742 reviews
4.3/5 average rating
Sean M.
Customer Success and Marketing, DataFox Intelligence, Inc.
Peyton S.
Vice President, Library Services, Total BooX
"null"
9 years ago
Bob C.
"The arrogance off these QB online is palpable. Nothing on the transition between QB Pro to Online went as the said it would. Many of the payroll transactions had to be entered manually even though they clear done on the Pro version. I have used the Pro version for a few years but the online version is junk. I am quitting the online version and going to..." Read more
10 years ago
Kathy a.
"the online version according to QuickBooks customer service does not work for our business. if it works for your business I guess it's okay"
10 years ago
John M.
"I have been a QuickBooks online customer for 6 years. Year by year the service is getting worse. I used to call and get someone to fix an issue immediately. Recently, I had an error in QuickPayroll that I couldn't pay my employees. I had to do it manually. The customer service phone number was hidden from the public eye and you have to work hard to dig it. T..." Read more
10 years ago
Sandy R.
Bookkeeper, Simkap Advisory Corp.
"Very slow to answer questions. Many problems. If you have a usd account and want to wire money to a customer in a foreign currency you can not post it. Vendor and bank currency have to match. I sent out a request for assistance a month ago and have heard nothing. Hour long wait for assistance. Not a good product. It could be but very slow response...." Read more
10 years ago
Wendi G.
"We have used QBO, Payroll and Intuit payments for over 3 years now. The service continues to get worse. Hold times are long and the staff that finally does take your call are very polite but inexperienced. As a result I have spent many hours dealing with problems because the staff takes so long to figure out the issue. I have called three different times..." Read more
10 years ago
Spiro Telegadis .
"If I could give this zero stars I would. The program works and looks similar to the desktop version but the support is absolutely horrendous! It took an Hour and a half to get to a human being, and when I did they informed me that there is no compatibility with Wells Fargo Business Accounts. My God, its Quickbooks not Quicken. What other then business us..." Read more
11 years ago
"null"
9 years ago