Capterra 
G2 
1,215 reviews
4.4/5 average rating
Sandra K.
Verified User in Building Materials
". — What do you like best about QuickBooks Online?I can access QBO from anywhere without needing my specific work computer with the software. — What do you dislike about QuickBooks Online?There have been a lot of changes to reporting and the views of things over the past few years. The new report format is horrible! — Wh..." Read more
8 months ago
"The mobile application has an intuitive user interface that enables sales team to supplement their presentations and create data visualization tools consequently. . — What do you like best about QuickBooks Online? The best virtue of this product is that you can extract data from different departments of your style and have them exposed in the repo..." Read more
2 years ago
Jonathan H.
"Second year in a row that it has failed. — What do you like best about QuickBooks Online? I use Quickbooks for its supposed transportability of business income and expense information that ideally speeds up tax prep and lets me store, review, and sort related data. I think the app looks nice in general, and I like its styling. — What do you..." Read more
2 years ago
User in Electrical/Electronic Manufacturing
"Expensive, Poor Customer Service, Not User Friendly. — What do you like best? Very little. Almost nothing. Even your survey questions are annoying. You should love your customers and not treat them as 2nd class citizens. If it was easy to move to another vendor we would have already — What do you dislike? Cost, horrible custome..." Read more
3 years ago
Richy O
"QuickBooks Online is Good. Quickbooks Invoicing & Checking Account is Horrible! — What do you like best? Quickbooks online is good for my accountant and myself to have an overview of everything and to automatically pull all bank statements from my bank itself, making life easier. — What do you dislike? Quickbooks payments and invoicing..." Read more
3 years ago
Richy O.
"QuickBooks Online is Good. Quickbooks Invoicing & Checking Account is Horrible! — What do you like best about QuickBooks Online? Quickbooks online is good for my accountant and myself to have an overview of everything and to automatically pull all bank statements from my bank itself, making life easier. — What do you dislike about QuickBooks..." Read more
3 years ago
Heidi W
"Very poor customer service. — What do you like best? I haven't even been able to complete our migration from QuickBooks desktop to online, so I couldn't tell you. — What do you dislike? I've emailed the gentleman who initially sold us the product, and he has rarely returned my emails and never returned my phone call. We also purchased..." Read more
3 years ago
User in Mental Health Care
"Significant improvements but customer service still struggles. — What do you like best? It integrates with our bank. Downloading and matching is now about 90% accurate, but bank-QBO outages still happen maybe once a year, usually after the bank makes changes -- and this is a tremendous improvement. The user interface continues to improve. We were..." Read more
3 years ago
J C
"At this price point $25+/month: You work Quickbooks Online (QBO), it doesn't work for you. — What do you like best? I do enjoy the way it can be set up to automatically track your spending and have the possibility of automating the system towards your needs. However, you still have to work on QBO and pay $25+ a month to do so. — What do you..." Read more
3 years ago
Administrator in Construction
"Desktop is MUCH better than Online. — What do you like best? Credit cards and bank account syncing capability. — What do you dislike? 1. No auto signature on checks when you print them so you have to manually sign or stamp every individual check. 2. Cannot view a list of open vendor credits. 3. Cannot apply a specific credit to an invo..." Read more
3 years ago
Craig J
"Improvements are negatively impacting productivity. — What do you like best? Generally does what I require and the improvements re bank reconciliation are welcome. Ability to scan receipts on the phone. — What do you dislike? Seems to be going backwards in a number of areas, more clicks required to reconcile banks, no longer able to se..." Read more
3 years ago
Jeff T
"More money and less functionality... — What do you like best? I liked having access to our records from anywhere. — What do you dislike? We migrated from the desktop/on premise version of QuickBooks to the QuickBooks Advanced online version several years ago. While it has been nice to login from anywhere, the functionality has been far..." Read more
4 years ago
Hillary Lynne G
"Better Software to Use. — What do you like best? I like that it looks relatively easy to use and you can mark expenses and debits easily. Sometimes you get very helpful people who go out of their way to figure out the issue and come up with creative solutions. — What do you dislike? Their helpful resource area is not very helpful or re..." Read more
4 years ago
Parker H
"Over Priced but an Easy solution. — What do you like best? Very quick start up and is easy to set up a business. — What do you dislike? Over priced limited and constantly changing but not for the better — Recommendations to others considering the product: Before opting for a quick solution, outweigh all other options that m..." Read more
4 years ago
Administrator in Accounting
"Quickbooks Online. — What do you like best? That you can access it from anywhere without having a server or hosting service — What do you dislike? It is very unfriendly to businesses that are more complex — What problems are you solving with the product? What benefits have you realized? It is really good if you have a smal..." Read more
4 years ago
Administrator in Consumer Goods
"They've had years to catch up to Xero, and a lot is still lacking. — What do you like best? Quickbooks integrates with everything and is the accepted standard -- those are the pluses. If you're already familiar with its quirks and limitations, you're probably happy enough.The payment processing and payroll features are good, and pricing is fair...." Read more
5 years ago
Administrator in Photography
"Not user friendly . — What do you like best? I like the idea of everything it can do, but the setup was so confusing we didn't make it past the free trial — What do you dislike? Getting setup, as a small business, we confusing and frustrating. There weren't clear enough instructions — Recommendations to others considering the pr..." Read more
5 years ago
Administrator in Construction
"I prefer the desktop version . — What do you like best? I like that this program is web-based so that you can log into your company’s books no matter where you are. — What do you dislike? I just like that QuickBooks online does not have feature to do job costing and pull job cost report this is something that is desperately needed in t..." Read more
5 years ago
User in Accounting
"i recommend to use it . — What do you like best? the small company can use it.you can use it for billing, accounting and for running a reports — What do you dislike? i dislike the space that has also there is no software or data to mange — Recommendations to others considering the product: free to downloaded on the i pad an..." Read more
5 years ago
Lexi M
"Only use for UX. — What do you like best? It's a nice platform for the user. Clean, and professional looking — What do you dislike? Higher prices, poor customer service, very hard to understand backend UX — Recommendations to others considering the product: Expensive fees and bad support. Better for invoicing than recurring..." Read more
6 years ago
User in Fine Art
"Comparable software available for free online. — What do you like best? The online platform makes it easy to use, but I have found several free options that offer the same features, without the monthly fee that quickbooks online charges. I stopped using it after a terrible experience with customer service along with the other options available...." Read more
6 years ago
Administrator in Leisure, Travel & Tourism
"Could be improved. — What do you like best? I like that it pulls info from multiple accounts into 1 place — What do you dislike? I hate that it doesn’t allow me to directly invoice due to my business type. I have to purchase a separate program for invoicing, another for processing, then use this for banking. — What problems are..." Read more
6 years ago
Administrator in Retail
"Not integrative with peachtree. — What do you like best? That it could be used with Windows 7. I Was told that it was easy and cost effective. — What do you dislike? I did not like that it wouldn't integrate from preach tree, into windows 7 platform. Wasnt able to use it unfortunately, has to stick to peach tree — Recommendation..." Read more
6 years ago
Administrator in Retail
"Not Good Enough For My Clients . — What do you like best? I love how easy connecting accounts is and I love the accountant feature. — What do you dislike? I hate that they prohibit travel agencies to process payments and their customer service is impossible. It takes forever to get ahold of a real person and they are not particularly..." Read more
6 years ago
". — What do you like best about QuickBooks Online?I like the system and it's easy to use, the keypay process attached is excellent. Easy to setup, help desk are great. — What do you dislike about QuickBooks Online?When they make mistakes and cost you money they literally give you no consideration and compenstation offered is a joke...." Read more
7 months ago