Capterra 
G2 
4,742 reviews
4.3/5 average rating
Abd I.
Andrea A.
"I will be switching from Quickbooks immediately, They are crooks who have access to your bank accounts, and literally steal your money by "holding" it for no legimiate reason for weeks. DO NOT TRUST THEM WITH YOUR FUNDS OR YOUR FINANCIAL INFORMATION."
a year ago
Lyndsey R.
"We are a motel. We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occur..." Read more
a year ago
Steven T.
Ower, Bailey Maintenance
"I'd rather slam my toes in the door than ever deal with Quickbooks again. Send a switch into QuickBooks online there's nothing I like about it"
2 years ago
Belen P.
Office manager, EAD
"In the desktop our data was "backing up normally." Not giving us any errors, until one day I came back to the office and our data was deleted from the past 12th days. Which they said it was data corrupted. And there is no way that you can know about this until you run a report. So, We decided to migrate to QB online, and now it is impossible to work on est..." Read more
2 years ago
Matt A.
Owner, Aker Trucking, LLC
"HORRIBLE !!!! Account has been locked for 3 days rendering it useless. I use it for invoicing and payroll. Payroll was input on Thursday and approved. Not only did it not process Friday but my whole company is on lockdown due to Fraud Prevention.??????? I have made 3 calls to customer service to no avail. Cannot do any bookkeeping or payroll for my bus..." Read more
2 years ago
Amanda W.
Owner , Amanda Zoey LLC
"The online version is nothing like the desktop so it was like relearning a new software when I switched to it. They update features once a year so by the time you get used to things it changes. Recently, my bank balance got off from my QuickBooks balance and after 6 months of hassle unreconciling, re-reconciling etc we found it had deleted all of my bank tr..." Read more
2 years ago
Elisa O.
Property Accountant, Doubletree Suites
"Not sure if its only online but overall experience is terrible. Online availability is the only pro on this software."
2 years ago
Verified Reviewer
"I hvent solved any issues perse but i didn't give it long. There wasnt anything about the software i enjoyed it was too difficult to accomplish anything on it."
3 years ago
Timothy E.
CEO, RoadLink Trucking
"Will never Use an Intuit product again in my entire life - Horrible support, they don't care about their customers once they receive your money they make it impossible to get a hold of anyone but sales"
3 years ago
Ivana K.
Office Manager, Etermax Germany GmbH
"Extreme security risk by not honoring CORS policy!. I liked the look of it, it seemed easy to use and set-up."
3 years ago
DeMarcus D.
Founder, We Luv Cleaning Services
"Hor ri ble. They keep up with things like mileage for your convenience from your location without a prompt"
3 years ago
Toby J.
Director, Triangle Technology Ltd
"So buggy that it feels like I'm using the beta version of a fintech startup's accountancy platform - not one of the biggest software providers in the world. The support team are rarely much help, and will just apologise that the system is the way it is, but seemingly have no power to do anything."
3 years ago
Tootsie Marie S.
Office Manager, TWO RIVERS HISTORICAL SOCIETY
"I'm not solving any business problems. Only creating them thanks to QuickBooks Online. The only "nice" thing I can say is that it gives me a place to track my expenditures. That's it. There is nothing more for me to say as I am TOTALLY frustrated with it."
3 years ago
RYAN C.
Owner, HOME ADVANTAGE PAINTING & MAINTENANCE LLC
"Quickbooks left me feeling incapable of completing the simple tasks required to run our day to day business. I hated every moment I spent logged on to quickbooks."
4 years ago
Mike O.
President, SOLUS Network Solutions, Inc
"Overall, this was one of the worst customer experiences I've ever had. I have been a Quickbooks Desktop and Assisted Payroll customer for 17 years and was always happy until recently. I cancelled my subscriptions, requested my account be credited (no response yet)."
4 years ago
Matthew L.
Owner, Lynchypx
"Sadly I hugely regret the amount of time i've invested in the platform. Literally the only thing keeping me on it is how big a hassle it is to transfer my data out."
4 years ago
Tayyab Abid A.
Ceo, Revamp team
"The customer support was the main issue, when I was almost on a brink of a disaster, with all my data loss. Project cost at a blink Ease of use Features UI is very easy Demand is growing Invoicing and billing Made easy"
4 years ago
Darren G.
Owner, Greenspage
"Rude and unfriendly. Did not want to help me just take my money. I used the product for 2 years and was very happy with the downloadable program, it was simple to use and very efficient. I did take a course on it via Lynda.com and this got me up to speed. From there it was a breeze."
4 years ago
Verified Reviewer
"Who has time for this?. It was nice that it took and kept track of payments"
4 years ago
Maurine S.
Farmer and Innkeeper, Shamrock Farm LLC
"The experience with the Customer Care employees was very frustrating. I felt they were really not interested in helping me."
4 years ago
Marcus S.
Tax Manager, SMRECEK & CO SC
"The app is slow to manually process data. There are major limitations when attempting to modify data within the software or correct recording errors. They advertise that any business owner can do everything themselves in the software but in practice most of the things business owners do are inaccurate."
4 years ago
Craig S.
Brand Strategist, ZEGGZ
"Customer support representatives are super nice, but not trained in the software. I love the transparency this software affords the owner who travels constanty"
4 years ago
David P.
Owner, Great Lakes Of Corry
"Terrible, it really limits what you can and can't do. Quick books premiere much better program. And never did get my refund from canceling within the 30 day trial period."
5 years ago
Dalen L.
CEO, Unity Energy Solutions Group
"My overall experience with QBO is frustration. They need to focus on getting it right before they move on to expanding their product line. Their software rarely works right. I would use anything else that was online."
5 years ago
"Not good. Easy to sign up but their customer service has become worse over the years."
a year ago