Capterra 
G2 
4,742 reviews
4.3/5 average rating
Brian M.
Simon R.
VP, Neomedias Agency
"Overall a terrible experience pair with a terrible customer support, with all the features it offer I wish it would all work seamlessly and have great support because I would see myself using it."
2 years ago
Becky S.
Office admin, Bella Building Group LLC
"Horrible. The customer service is non-existent. They put you through to outsourced chat and call centers with people who know nothing and just link you to articles that you have already read. You can't get anyone who have any knowledge or authority to do anything. It is the most useless customer service I have ever encountered. The software is OK but if..." Read more
2 years ago
Verified Reviewer
"Not great. Was very frustrated especially until switch. Pretty easy to use. That's about it. Nothing else"
2 years ago
Adrianna B.
Assistant, All 48 Dispatch LLC
"Using the software was easy and starting up was fast and simple, however, once I started having problems it was just such a bad experience with support. My main issue was I was no longer receiving verifications to my phone. Although I had sent various official documents to prove my identity- I could no longer access my funds because I could not receive their..." Read more
3 years ago
Ben W.
IT consultant, Atlas Technology Group
"what i like most about QB Online is it is easy to deploy. I can grant access to any employee without having to install the application"
3 years ago
Neil R.
Controller, Austin Master Services LLC
"I do not see what the hype is about QBO. To me it is an absolute waste of time. The only great thing that I can think about with this program is that when you pay for it, you automatically pay for an online weblink."
3 years ago
Taylor W.
Account Analyst, Vantage Point
"Quickbooks is universally know and used by many"
3 years ago
Lisa W.
CFO, United Family Services, Inc.
"Need more options for including and excluding info for customizing reports for your personal purposes. Have made improvements to some, but more are needed. In house payroll is just a joke when it comes to having to edit, correcting or deleting a transaction. Just what I want to do.......get on the phone and have to wait for someone to que my call and expl..." Read more
3 years ago
Richard T.
Owner, Self Employed
"I pay for Full Service Payroll. Quickbooks puts the tax rate into the program - I do not have any access. I emailed a copy late in 2019 stating the tax rate as 0.8%. The staff at Quickbooks entered the rate as 0.08% which is incorrect so only 10% of the tax was paid. I have been begging them to fix this issue. I cannot fix it because they control what..." Read more
3 years ago
Kyle S.
Accounting & Operations, Arizona Multihousing Association
"Overall it's been a horrible experience, if any other company offered the same things we would switch. The only thing I like is that QuickBooks online integrates into our current database we use for our website and client database."
3 years ago
Christie P.
Finance Manager, ASBECO
"Horrible. We experience frequent glitches (at least weekly) and the support line is so incompetent. We're passed around to different departments that have no idea what they're doing. My chat has been randomly closed multiple times, I've been hung up on, or plainly, the support team doesn't know how to resolve the issue. The headache isn't worth the features...." Read more
3 years ago
Michelle J.
Finance Manager, MDJ Accountant
"Do NOT use their premium payroll. It's expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it..." Read more
3 years ago
Verified Reviewer
"Horrible experience with poor customer support, poor documentation, false advertising, high fees, long payment delay, Bad platform for hourly billing. The essentials is different upon subscription than it is advertised, buyer beware."
3 years ago
Verified Reviewer
"The software is ok. The customer service is a dumpster fire. Each time I need to void a transaction there are three to four different agents and no one knows how to do it. I'm over it."
3 years ago
Missy W.
Accounts Manager, Christ The King Church Arlington
"Horrible Experience, Horrible software, Horrible Customer Service. I would never recommend this product to anyone. That it's online and it connects to the bank."
3 years ago
Marc D.
Marketing Consultant , Marc Duke Consulting
"A largely fustrating experience especially as I thought it would transform how I file expenses. It is one of several well designed book keeping packages in the market today it's use and value are pretty clear and the ability to switch between desktop and mobile is useful."
3 years ago
Verified Reviewer
"Quickbooks is an absolute headache to use. If there were a better option, I would be on it. I like that you can have multiple accounts imported into the software and even better by having the ability to sign into your account to link them directly."
3 years ago
Joshua E.
Mortgage Consultant, VMG
"I'm a month in and I'm not impressed. When looking for a tool to manage my company's books, Quickbooks seem to be the way to go. It has a strong brand name and it seemed simple to start."
3 years ago
Brian H.
Senior Pastor, Passion Community Church
"Not good. stay with the full featured QB on your harddrive and upload backup files to dropbox every week. We converted to QB Online in order to provide easy remote access, which the product did do."
4 years ago
Stephen A.
Staff Pastor, Relevant Life Church
"It has some tempting functionality like integrating your bank transactions seamlessly from your account"
4 years ago
Jamie S.
Office Manager, Water Heaters Now Inc
"Our experience with QuickBooks Online was awful. We were 'talked into' switching from QuickBooks Desktop to QuickBooks Online in the middle of December. Worst decision ever made. A lot of our information did not import and if it did, it was incorrect. Things posted funny as well. We have since switched back to QBD and have had to spend lots of hours an..." Read more
4 years ago
YVONNE H.
OWNER, NORTH COUNTY BOOKKEEPING
"The designers of the program have no idea how to do bookkeeping or do not care about ease of use. It seems all tasks as lengthy and time consuming if you need to go back and fix an error. The auto syncing of data is often in error (ex: it makes up it's own account in the COA if it doesn't know there to put an entry) Also, a new client asked us about using..." Read more
4 years ago
John C.
KBE Engineer, FCA Fiat Chrysler Automobiles
"My data is easily available online everywhere I go."
4 years ago
Philip L.
CEO, Dreamten
"Overall the software works, at least most of the time. It's painful to use, but frankly I put up with it because I'm willing to deal with some annoyances in exchange for free bank transfers. Frankly I miss the outstanding UX and speed of the old Freshbooks (despite it looking hideous)."
4 years ago
"Mostly a headache and a lot more work for accountants who were used to Quickbooks Desktop and all the functions it did automatically. Being forced into a monthly subscription as opposed to buying it outright in a Desktop version where you could it for multiple companies without additional cost; the monthly subscription for the Online version is per company s..." Read more
a year ago