Yelp 
1,467 reviews
4.1/5 average rating
Brenda C.
Colorado Springs, CO
Teresa M.
Colorado Springs, CO
"Made a reservation. We were taken to our table immediately. The table was dirty, so we had to wait while they cleaned it. One server brought over our glasses and napkins. Waited 20 minutes and had to ask if we could get water. A different server brought it. She took our drink orders. Twenty minutes later, we asked about our drinks. She left and broug..." Read more
a year ago
Teresa M.
Colorado Springs, CO
"Made a reservation. We were taken to our table immediately. The table was dirty, so we had to wait while they cleaned it. One server brought over our glasses and napkins. Waited 20 minutes and had to ask if we could get water. A different server brought it. She took our drink orders. Twenty minutes later, we asked about our drinks. She left and broug..." Read more
a year ago
Evan S.
Colorado Springs, CO
"The owner Kelley was extremely rude toward me (kind of nasty even), when I came in on a busy Saturday morning without a reservation. What a bummer. I used to really enjoy this place for years. Quality (of food & service) was going down hill as they've expanded, but I remained a loyal customer regardless because their coffee is delicious & I always en..." Read more
2 years ago
Evan S.
Colorado Springs, CO
"The owner Kelley was extremely rude toward me (kind of nasty even), when I came in on a busy Saturday morning without a reservation. What a bummer. I used to really enjoy this place for years. Quality (of food & service) was going down hill as they've expanded, but I remained a loyal customer regardless because their coffee is delicious & I always enjoyed in..." Read more
2 years ago
Reina F.
Fort Worth, TX
"We came in on a Thursday, I came in the wrong door and waited to see that there was a sign in another room to seat yourself. Sat down the waitress greets us and brings us water. There was dirt in the water the waitress brings us another one. I stopped drinking water. I look at the menu and it's sticky and dirty and prices are high. I'm not never hungry so I..." Read more
2 years ago
Reina F.
Fort Worth, TX
"We came in on a Thursday, I came in the wrong door and waited to see that there was a sign in another room to seat yourself. Sat down the waitress greets us and brings us water. There was dirt in the water the waitress brings us another one. And that one is also dirty. I stopped drinking water. I look at the menu and it's sticky and dirty and prices are high..." Read more
2 years ago
Allen B.
CO, CO
"Wish I could go back and tell the owner what I thought of him in person. Was there on Mothers Day with my wife and daughter. It took every bit of constraint I have to hold myself back as I listened to a snarky waitress and then a disgruntled owner tell us how it is and howe lucky we were to e in their restaurant. I wanted to confront the owner about his extr..." Read more
2 years ago
Allen B.
CO, CO
"Wish I could go back and tell the owner what I thought of him in person. Was there on Mothers Day with my wife and daughter. It took every bit of constraint I have to hold myself back as I listened to a snarky waitress and then a disgruntled owner tell us how it is and howe lucky we were to e in their restaurant. I wanted to confront the owner about his extr..." Read more
2 years ago
Nancy D.
CO, CO
"BEWARE if you have a service animal! I would give a negative 5 star if possible! My sister and I came in with my service dog after making reservations. I was told there is no room for my service dog. I saw several tables for 2 and several booths for 4 sitting empty. I asked which table he was planning to seat us at (as my dog is trained to lay under the..." Read more
2 years ago
Nancy D.
CO, CO
"BEWARE if you have a service animal! I would give a negative 5 star if possible! My sister and I came in with my service dog after making reservations. I was told there is no room for my service dog. I saw several tables for 2 and several booths for 4 sitting empty. I asked which table he was planning to seat us at (as my dog is trained to lay under the..." Read more
2 years ago
Liz A.
Colorado Springs, CO
"I really thought coming back to Urban Steam after the pandemic would be a treat ,boy was I wrong .Lower your expectations folks .pre pandemic the potion size was perfect .Post pandemic the avocado toast was more like an appetizer .Coffee was tepid .Yes some coffee snobs think that that is the temp to serve it at, but tepid coffee first thing in the morning..." Read more
2 years ago
Liz A.
Colorado Springs, CO
"I really thought coming back to Urban Steam after the pandemic would be a treat ,boy was I wrong .Lower your expectations folks .pre pandemic the potion size was perfect .Post pandemic the avocado toast was more like an appetizer .Coffee was tepid .Yes some coffee snobs think that that is the temp to serve it at, but tepid coffee first thing in the morning..." Read more
2 years ago
Ryan B.
Colorado Springs, CO
"I'd give this place zero stars if it was possible! How does the saying go, first impressions is everything? The host Francisco, at the front door was EXTREMELY RUDE!!!! My family and I went to have breakfast for my wife's birthday. We're told they only deal with reservations on the weekends, mind you, this was about 10am, there were plenty of empty tables,..." Read more
2 years ago
Denise R.
Monument, CO
"We have been visiting Urban Steam for several years. Just returned from lunch with a friend and will more than likely never return. Started off by saying hello to the waiter as he cleaned off my table, no response. Ordered iced tea, cloudy and old. Ordered the chicken and biscuit, Nashville Hot- absolutely no flavor, the piece of chicken was pitiful, I le..." Read more
2 years ago
Beth W.
Colorado Springs, CO
"Attempted to bring some out of town guests here on a Saturday for brunch. Had never been here before but the food appeared good online. We walked in and when asked how long the wait was were told an hour & a half. We kindly said we would return another time and the guy at the host station rudely said "it's the weekend, gotta have a reservation!"..." Read more
2 years ago
Denise G.
Northwest, Denver, CO
"I've been to urban steam a handful of times due to being a local. I also work in the downtown area so I'm familiar with all of the breakfast and brunch eateries. Yesterday February 5, 2023 I made a reservation, bright and early so the husband and I could get in and get out.When I walked into the restaurant, I communicated with the owner, Kelly that I..." Read more
2 years ago
Patricia H.
CO, CO
"Waited over 30 minutes to get my latte and o we an hour to get my food. It was busy but no one waiting for a table. Once we got our food it was cold."
2 years ago
Joe K.
Southeast Portland, Portland, OR
"We just tried to get lunch here and the host (who I believe is also the owner) was immediately rude to us when we told him there were 5 people in our group. He griped about us not having a reservation and literally said "No one wants you" I have worked in hospitality for years and have never witnessed such poor service. I know for a fact that I would be fir..." Read more
2 years ago
Becca M.
Park Hill, Denver, CO
"We spend $500 in 2 1/2 hours as a group. The host tells us we spent too much time and has to ask us to leave because another group is coming. Ok we won't be back to spend good money.Audrey W manager replied yet again as a nasty poor excuse for a human. She wants everyone to know that poor service is expected at Urban Steam and that is house rules. Th..." Read more
2 years ago
Tina T.
Monument, CO
"I witnessed a group today that had been asked to leave the restaurant simply for staying there too long. I spoke to a few if them as they left and the mentioned thar the waitress told them they needed to leave even though they they had spent over $500 for the group. I thought to myself what kind of place would kick out people paying good money when there was..." Read more
2 years ago
Becca M.
Park Hill, Denver, CO
"We spend $500 in 2 1/2 hours as a group. The host tells us we spent too much time and has to ask us to leave because another group is coming. Ok we won't be back to spend good money. Audrey W manager replied yet again as a nasty poor excuse for a human. She wants everyone to know that poor service is expected at Urban Steam and that is house rules. Thank yo..." Read more
2 years ago
Priscilla R.
Colorado Springs, CO
"Just quit my cooks position at this place after finding out that one of the owners Kelly Bubach EMBEZZLES. He's not only one of the most toxic individuals I've come across he's a thief. He's told me that he is here to make money, I guess even when that money is stolen from his hard working servers and bartenders. Treats employees badly and makes fema..." Read more
2 years ago
Margi D.
Colorado Springs, CO
"Made reservation, got there and business was slow with only two occupied tables. Employees were chatting around the bar while extremely unfriendly host (bald middle aged male who was obviously upset about something) pointed to a table where we could sit. The tables all needed to be wiped down. I wiped down our table myself before we sat down. No silverware,..." Read more
2 years ago
Margi D.
Colorado Springs, CO
"Made reservation, got there and business was slow with only two occupied tables. Employees were chatting around the bar while extremely unfriendly host (bald middle aged male who was obviously upset about something) pointed to a table where we could sit. The tables all needed to be wiped down. I wiped down our table myself before we sat down. No silverware,..." Read more
2 years ago
"I would truly choose to dine at an asbestos infested iHop with a pirate as my server over Urban Steam. The food has never been anything special, the reviews they write back to patrons are just embarrassing and all around they bring nothing to the table. There are actual respectable restaurants around the area to spend your time and money at."
a year ago