Yelp 
1,467 reviews
4.1/5 average rating
Donald G.
Bismarck, ND
Maia M.
CO, CO
"Complete trash. I feel bad for the staff here, owner belittles and screams at them right in front of customers! I would not support this establishment."
4 years ago
Maryann R.
San Francisco, CA
"I hate the reviews that say, 'I'd leave 0 stars if I could.' But seriously, I'd leave 0 stars if I could. We visited today, it was Friday morning about 9am. We walk in and are greeted by a host who asked if we had a reservation to which we replied, no. There were maybe 5 other couples/people at tables in the entire restaurant and she said to us, 'on Fridays..." Read more
4 years ago
Rachel V.
North Salem, NY
"First thing - google owner of urban steam. It's an interesting read
Staff is extremely rude food isn't that great not worth the awful experience that I had. We were served raw egg."
4 years ago
LaToya W.
Chicago, IL
"This honestly has to be the worst place I've ever eaten at. My friend and I are currently in town and order delivery via Grub Hub. I ordered the chicken and waffles and the food had NO taste or seasoning at all. The chicken tasted as if it were fried in old oil and the chicken was a bit burnt. My friend had the chicken biscuit. We paid over $30 for our food..." Read more
4 years ago
Chloe D.
San Francisco, CA
"I overheard the owner (Kelly) degrading some of his female waitresses when I went a few days ago. It was VERY disturbing!!!!!! Food was ok, waiters nice, but it ruined the entire experience for me and my 14 year old daughter. I am disgusted and will not be coming back...."
4 years ago
Chloe D.
San Francisco, CA
"I overheard the owner (Kelly) degrading some of his female waitresses when I went a few days ago. It was VERY disturbing!!!!!! Food was ok, waiters nice, but it ruined the entire experience for me and my 14 year old daughter. I am disgusted and will not be coming back...."
4 years ago
Sandi M.
Overland Park, KS
"If you're going here, call ahead because their hours are totally random. We got there at exactly 1:40 pm on Sunday. The sign on the door said they close at 3 pm but the guy inside said they close in 5 minutes. Why not say you're closed since you won't wait on us?"
4 years ago
Sandi M.
Overland Park, KS
"If you're going here, call ahead because their hours are totally random. We got there at exactly 1:40 pm on Sunday. The sign on the door said they close at 3 pm but the guy inside said they close in 5 minutes. Why not say you're closed since you won't wait on us?"
4 years ago
Indayia T.
Southeast Colorado Springs, Colorado Springs, CO
"Subpar service.. I am very disappointed and very offended. The fact that we are in the 21 Century and I'm still treated differently because of the color of my skin is bewildering. For this being my 1st time there, I will not be going back. I had to wait 45 minutes to get my food in which I thought was fresh. My waffle was cold and soggy and there was no syru..." Read more
5 years ago
Indayia T.
Southeast Colorado Springs, Colorado Springs, CO
"Subpar service.. I am very disappointed and very offended. The fact that we are in the 21 Century and I'm still treated differently because of the color of my skin is bewildering. For this being my 1st time there, I will not be going back. I had to wait 45 minutes to get my food in which I thought was fresh. My waffle was cold and soggy and there was no syru..." Read more
5 years ago
K S.
Colorado Springs, CO
"DO NOT ORDER FROM THIS COMPANY RIGHT NOW!!! They are not following the COVID-19 social distancing standards for delivery drivers. they pack all the delivery drivers inside the front door in an area that is maybe 4 foot by 6 foot and when you enter the restaurant you have to pass right through the delivery drivers. They also ignore the drivers. I saw an order..." Read more
5 years ago
Michelle M.
Fountain Valley, Colorado Springs, CO
"Came here for a friends going away dinner and walked in and loved the whole vibe of the place. To start in the beginning our friend had called and asked to make reservations since the place is small and he knew he would be having about 12 friends with him, they said they don't make reservations. We all ordered drinks and were content with the service so far...." Read more
5 years ago
Dylan S.
East Colorado Springs, Colorado Springs, CO
"For anyone going into the food/service industry I urge you to come here, take some notes, and then do the exact opposite if you wish to have a successful business. Clearly your hobby is treating your customers with little to no respect and then spending your day doing more of the same on Yelp...perhaps you need a new activity to fill up your free time with....." Read more
5 years ago
Nipa T.
Bronx, NY
"Service was average but the icing on the cake was when the bartender decided to ask us if we paid for our meal even though we clearly paid our tab with our servicer 20 minutes prior. It was very unprofessional on his behalf. That comment was unnecessary and we'll definitely not come back or refer others to go here!"
5 years ago
Josh W.
Tacoma, WA
"Let me start by saying that I have no bias against this place since my wife and I were actually interested in trying the selections we saw reviewed on Yelp. This review is solely about service. We walked in around 1020 and it was pretty full but some tables were about to open up and some seats were already available at the bar. The hostess greeted us and sai..." Read more
5 years ago
Josh W.
Tacoma, WA
"Let me start by saying that I have no bias against this place since my wife and I were actually interested in trying the selections we saw reviewed on Yelp. This review is solely about service. We walked in around 1020 and it was pretty full but some tables were about to open up and some seats were already available at the bar. The hostess greeted us and sai..." Read more
5 years ago
Joshua S.
Colorado Springs, CO
"I wrote this on their FB page. Unless you are young and drinking, US does not care about you. At about 10:30 AM on this, June 9, my 81-year old mother and her two friends went for brunch. They waited 45 minutes to be told that it was the kitchen's problem. They asked to speak to the manager, who avoided them. The waitress told them the manager is the owner...." Read more
6 years ago
Seth M.
Montesson, France
"Went for the first time on Memorial Day. We were informed that they had a limited menu (brunch) as they were short staffed, no mention of extensive wait times. Got water and waited about 5 minutes for our drink order, no big deal. Got our coffee and ordered breakfast. While waiting for our food I listened as new customers arrived and were being told 40 minut..." Read more
6 years ago
Seth M.
Montesson, France
"Went for the first time on Memorial Day. We were informed that they had a limited menu (brunch) as they were short staffed, no mention of extensive wait times. Got water and waited about 5 minutes for our drink order, no big deal. Got our coffee and ordered breakfast. While waiting for our food I listened as new customers arrived and were being told 40 minut..." Read more
6 years ago
Seriously B.
New York, NY
"There is an actual meme page about how horrible and disgusting the owner of this place is. His inappropriate behavior that I had the displeasure of personally witnessing after a poorly handled music show, was so repulsive I never wanted to return. On top of that, the waffle I ordered was soggy. Cold and uncooked around the edges."
6 years ago
Seriously B.
New York, NY
"There is an actual meme page about how horrible and disgusting the owner of this place is. His inappropriate behavior that I had the displeasure of personally witnessing after a poorly handled music show, was so repulsive I never wanted to return. On top of that, the waffle I ordered was soggy. Cold and uncooked around the edges."
6 years ago
Cheryl W.
East Colorado Springs, Colorado Springs, CO
"I used to go here occasionally during the day mainly for coffee. I could get a decent cubano con leche, hidalgo or cappuccino. About three months ago I asked for a cubano con leche and got one with no sugar. When I mentioned it to the waitperson, I was told everyone makes it a little differently , it probably just had less sugar in it. Well no, somebody just..." Read more
6 years ago
Thomas P.
Colorado Springs, CO
"Meh. Food was average, and the bloody was one of the roughest I've had. Hard to drink. Manager saw me writing a review and butted in and tried to stop me while being super rude. Worst restaurant experience I have had in a long time."
6 years ago
Elle M.
Colorado Springs, CO
"I really don't get the hype. Located in a seemingly seedy area of town by the homeless mission so there are droves of homeless people wandering around outside and panhandling. When we arrived, half of the tables were dirty inside but they weren't busy... just one other couple eating. Very small restaurant, eclectic but kinda grungy. Waitress was super nice a..." Read more
6 years ago
"Hmm- hours say open until 3pm on Sunday. 1:15 will not take an order for food. Place seems awesome which is why we came. Even called prior to see how long the wait was but no answer due to being busy, which is great! Business must be good to turn away multiple sets of customers who want your product 2hrs before closing. Please tell me why you'd not want..." Read more
4 years ago