Yelp 
1,467 reviews
4.1/5 average rating
Sal O.
Indianapolis, IN
Sal O.
Indianapolis, IN
"The food was fine, nothing I could not make at home. The service was just ok. What SHOCKED me was the final bill for 3 people! There was an added "service" fee,$5.49 on top of the tip that was supposed to be left. The final bill for 3 meals, 1 latte (charged me for 2, my bad I did not catch it) a tiny waffle SQUARE instead of bread, which was an upcharge,..." Read more
a year ago
Kang Y.
West Covina, CA
"I've given this place several tries because of the raving reviews of the establishment and the ambience of the place is fun, but every time we've gone the food is subpar and the customer service is horrible. The first visit was with a group of 6. My nephew (3) ordered a kid's hot chocolate and it came out PIPING HOT. I also burned myself when testing..." Read more
a year ago
Kang Y.
West Covina, CA
"I've given this place several tries because of the raving reviews of the establishment and the ambience of the place is fun, but every time we've gone the food is subpar and the customer service is horrible. The first visit was with a group of 6. My nephew (3) ordered a kid's hot chocolate and it came out PIPING HOT. I also burned myself when testing his h..." Read more
a year ago
Peter V.
Colorado Springs, CO
"This place is simply too expensive to have dirty glass/silverware. I watched the couple next to us eat about 1/4 of their meal before they were grossed out and left."
a year ago
Peter V.
Colorado Springs, CO
"This place is simply too expensive to have dirty glass/silverware. I watched the couple next to us eat about 1/4 of their meal before they were grossed out and left."
a year ago
Rachel M.
Colorado Springs, CO
"We didn't even get to eat. We had a large party. We asked if they could divide us and I was told very bluntly that the kitchen was smaller than the one I have at home and this wasn't the place for us. The people that were accommodated looked like they were enjoying their food."
a year ago
Rachel M.
Colorado Springs, CO
"We didn't even get to eat. We had a large party. We asked if they could divide us and I was told very bluntly that the kitchen was smaller than the one I have at home and this wasn't the place for us. The people that were accommodated looked like they were enjoying their food."
a year ago
Jason S.
Colorado Springs, CO
"Way too long of a wait for food. We ordered our food and after an hour of waiting, we just left cash on the table for our coffee and left. While the restaurant was fairly busy we were seated right away so not like there was a crazy rush or anything. We kept being told our food was next for about 20 minutes before leaving. Saw other tables get their entrees b..." Read more
2 years ago
Jason S.
Colorado Springs, CO
"Way too long of a wait for food. We ordered our food and after an hour of waiting, we just left cash on the table for our coffee and left. While the restaurant was fairly busy we were seated right away so not like there was a crazy rush or anything. We kept being told our food was next for about 20 minutes before leaving. Saw other tables get their entrees b..." Read more
2 years ago
DLee G.
Colorado Springs, CO
"The ginger beer was excellent. However the wait staff was not on their A game. My husband ordered cofffee. He requested cream and sugar, it never came. The wait was far too long for what was served. Aussie pie was burnt, sweet potato mash up was overcooked/under seasoned and the balsamic reduction was bitter on the Avocado mash was bitter. The staff said th..." Read more
2 years ago
DLee G.
Colorado Springs, CO
"The ginger beer was excellent. However the wait staff was not on their A game. My husband ordered cofffee. He requested cream and sugar, it never came. The wait was far too long for what was served. Aussie pie was burnt, sweet potato mash up was overcooked/under seasoned and the balsamic reduction was bitter on the Avocado mash was bitter. The staff said th..." Read more
2 years ago
John G.
Colorado Springs, CO
"Over price and comes with a surge charge 8% called a hospitality fee. A very bad way to gouged the customer out of more $$$$.A Very poor business decision by the owner. I won't be back. Not due to the food but the extra charges. $27 for a coffee, half a waffle, a piece of chicken and one egg. Is waaaaaayyy too much!That's with..." Read more
2 years ago
John G.
Colorado Springs, CO
"Over price and comes with a surge charge 8% called a hospitality fee. A very bad way to gouged the customer out of more $$$$. A Very poor business decision by the owner. I won't be back. Not due to the food but the extra charges. $27 for a coffee, half a waffle, a piece of chicken and one egg. Is waaaaaayyy too much! That's without tip...."
2 years ago
Teresa W.
Colorado Springs, CO
"I keep wanting to like this place but ... the gruff -greeter we walked in to should have been our warning of bad things to come ( I think he was the owner!) we came for a birthday and there were 6 of us- so waiter already got his tip no matter and it showed he didn't care. we waited 1 hr and 15 minutes for our food which was not cooked as we asked, chicken..." Read more
2 years ago
Teresa W.
Colorado Springs, CO
"I keep wanting to like this place but ... the gruff -greeter we walked in to should have been our warning of bad things to come ( I think he was the owner!) we came for a birthday and there were 6 of us- so waiter already got his tip no matter and it showed he didn't care. we waited 1 hr and 15 minutes for our food which was not cooked as we asked, chicken..." Read more
2 years ago
Jeanine E.
Colorado Springs, CO
"The barista was friendly and cute but the latte she made was not that great. The cup was almost 3/4 full and not at all the flavor I ordered. I'm not sure what flavor it was as it had very little taste at all. A hospitality charge was added in addition to the price of the coffee and taxes and of course a line to add a tip. Upon entering I just wanted a f..." Read more
2 years ago
Jen M.
Colorado Springs, CO
"1) our drinks were on the menu, someone should've been able to know how to make it.2) We still tipped OVER 20%, bc we are always in support of local servers.Was excited to go here this morning as it was a Monday & haven't been able to get in on weekends for over a year. Super cute place, got seating right away on the patio. Friendly stuff! Ho..." Read more
2 years ago
Melody C.
Washington, DC
"I've heard great things about Urban Steam and really wanted to love this place, but my experience was less than satisfactory. It's truly a shame because the spot is cute, probably not located in the best of areas, but there was plenty of street parking when the parking lot was full. I took my friends here from out of town for brunch on NYE and of course, it..." Read more
3 years ago
Anastasia F.
Colorado Springs, CO
"The food was incredible. I am giving this a two star review due to the service received on both occasions. Waitress's made us feel very unwelcomed, unwanted and were rushing us to order our food before we even had an opportunity to view the menu. The experience from beginning to end was not pleasant. No one else was in the restaurant, we were told we could o..." Read more
4 years ago
Anastasia F.
Colorado Springs, CO
"The food was incredible. I am giving this a two star review due to the service received on both occasions. Waitress's made us feel very unwelcomed, unwanted and were rushing us to order our food before we even had an opportunity to view the menu. The experience from beginning to end was not pleasant. No one else was in the restaurant, we were told we could o..." Read more
4 years ago
Peter J.
Colorado Springs, CO
"Our waiter was not wearing a mask. Service was incredibly slow and while the food is good, it is hard to imagine I will return after the consistent lack of care and safety of their customers. You can see the photo for evidence."
4 years ago
Molly M.
Colorado Springs, CO
"I visited Urban Steam for Sunday brunch with my mom. I ordered the lemon curd French toast and she got the chicken and waffles and we were going to share the entrees. When she cut into the chicken, it was clear that it was undercooked. I am pregnant and not wanting to take any chances with undercooked meat. We told the waitress, who took it back. The manager..." Read more
5 years ago
Ellie N.
Roscoe, IL
"We were told there was a 35 minute wait, understandably for a Saturday. I asked if we could stand and have s cup of coffee with my party while we wait and the host was unaccommodating and said that he prefer we just came back when our table was ready. Checked out found another restaurant!"
5 years ago
Stefanie H.
Reno, NV
"Although the food is good and the staff is nice, the wait times on a Sunday with very limited menu (mainly egg and stack ready items) makes for a unhappy experience. It was a little over a hour between the time we sat and got our food. This is the second time in a row I have come in and experienced a under prepared staff (kitchen closes early as they run out..." Read more
6 years ago
"The food was fine, nothing I could not make at home. The service was just ok. What SHOCKED me was the final bill for 3 people! There was an added "service" fee,$5.49 on top of the tip that was supposed to be left. The final bill for 3 meals, 1 latte (charged me for 2, my bad I did not catch it) a tiny waffle SQUARE instead of bread, which was an upcharge,..." Read more
a year ago