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621 reviews
3.7/5 average rating
Tori J.
San Francisco, CA
Briana L.
CA, CA
"I had an appointment at 9 for just an oil change been here for just about 21/2 hours Then come to find out the tech Marco r Sends me a video and a report of an inspection of a car that is not even mine! I don't even trust that my car is being checked correctly now and receiving an oil change I will not be coming to this place again I've never had th..." Read more
a year ago
Briana L.
CA, CA
"I had an appointment at 9 for just an oil change been here for just about 21/2 hours Then come to find out the tech Marco r Sends me a video and a report of an inspection of a car that is not even mine! I don't even trust that my car is being checked correctly now and receiving an oil change I will not be coming to this place again I've never had this pro..." Read more
a year ago
Vanessa R.
Yucaipa, CA
"Brought my truck in to get the tires rotated. I had an apt at 2:20. they called me at 4:45pm saying it was done. when I went to pick it up they handed me my keys and I noticed that my keychain was gone. you might think... "well it's just a keychain!" you'd be wrong! this was a keychain I got from my brother before he passed away.... and he's gone and..." Read more
a year ago
Louis C.
Los Angeles, CA
"We purchase a certified 22 Toyota Tacoma 6/4/23 ... first the vehicle was never really detailed as it should've been! What got me pissed off was the maintenance light came on too early, took it into the dealer to get the oil change and a couple other things that were cover on the warranty. The service advisor told me that this vehicle should've got an oil ch..." Read more
a year ago
Louis C.
Los Angeles, CA
"We purchase a certified 22 Toyota Tacoma 6/4/23 ... first the vehicle was never really detailed as it should've been! What got me pissed off was the maintenance light came on too early, took it into the dealer to get the oil change and a couple other things that were cover on the warranty. The service advisor told me that this vehicle should've got an oil ch..." Read more
a year ago
Mercy R.
Waterfront Shuttle - Zoo, CA
"Their service department opens at 9am I was there dropping off my vehicle at that time. All it needed was an oil change and I was told because I had no appt that it would be a long time, I had no issues with that. They said should be around 3pm the latest same day, again no issue with that up to this point. I asked if they offer rides home they said not for..." Read more
a year ago
Mercy R.
Waterfront Shuttle - Zoo, CA
"Their service department opens at 9am I was there dropping off my vehicle at that time. All it needed was an oil change and I was told because I had no appt that it would be a long time, I had no issues with that. They said should be around 3pm the latest same day, again no issue with that up to this point. I asked if they offer rides home they said not for..." Read more
a year ago
Bill M.
Victorville, CA
"Way overpriced for any dealer or service department. Over 2 hours for an oil change WITH an appointment. Never again."
2 years ago
Bill M.
Victorville, CA
"Way overpriced for any dealer or service department. Over 2 hours for an oil change WITH an appointment. Never again."
2 years ago
Susan G.
CA, CA
"Think twice before you purchase the top warranty for your toyota vehicle.On 6-2-23 my brother took my Toyota Corolla for the appointment I scheduled at Valley High Toyota. It took almost 3 hours to replace my flat tire and they forgot to do the tire rotation and check the other tires which I had requested.But to top it off the service advisor accuse..." Read more
2 years ago
Susan G.
CA, CA
"Think twice before you purchase the top warranty for your toyota vehicle. On 6-2-23 my brother took my Toyota Corolla for the appointment I scheduled at Valley High Toyota. It took almost 3 hours to replace my flat tire and they forgot to do the tire rotation and check the other tires which I had requested. But to top it off the service advisor accused me o..." Read more
2 years ago
Mo M.
Victorville, CA
"I use to enjoying going here to get my car serviced but I won't be back the customer service here has just gone down hill for me. No one communicated with me when I can was done getting services like they said they would and when I went to go pay the rude ass cashier was texting away on her phone not paying attention. Then she finally noticed me waiting and..." Read more
2 years ago
Mo M.
Victorville, CA
"I use to enjoying going here to get my car serviced but I won't be back the customer service here has just gone down hill for me. No one communicated with me when I can was done getting services like they said they would and when I went to go pay the rude ass cashier was texting away on her phone not paying attention. Then she finally noticed me waiting and..." Read more
2 years ago
Steven M.
Hesperia, CA
"It looks like it won't post my original review. This place is a scam. I paid for a premium service plan and every time I bring it in, they don't do anything to it. They said they did a tire rotation today, checked my tire pressure and they didn't do shit, it was all the same! Didn't refill fluids. I was there for 4 hours for what? No one was helpful, no one..." Read more
2 years ago
Steven M.
Hesperia, CA
"Fuck this place. They told me some bullshit about a service plan where if there's any dings or anything, it's taken care of. 100k mile plan. Every time I go in they don't work on shit and it takes them hours. Today they didn't even rotate the tires like they said they did. No car wash to wipe off their fucking finger prints. Nothing. Then when my car was don..." Read more
2 years ago
Bishop J.
San Francisco, CA
"There was a manger there that thought he should get in my fathers face and wanted to fight over a oil filter that was on too tight that they wanted to charge almost $300 to fix. The only issue is Toyota was the only one to do the oil changes on the vehicle. The unprofessionalism of that manager has made it clear that I wont buy from Valley Hi no matter the c..." Read more
2 years ago
Veronica S.
CA, CA
"If i could i would leave 0 stars for this place!! I have been a toyota member with this dealership forten plus years and also referred plenty of familymembers to this store but i will definitely not be returning. Guillermo my "sales" associate left me with such a bad experience! He was very unprofessional, immature, and very pushy! i am truly..." Read more
2 years ago
Sharon C.
Buellton, CA
"I have been trying to get through to the service department and and all's I can get is an automated message wanting me to go online to make an appointment, Not allowing me to speak to an operator. I tried several times but could not get through. So I thought, I will call the sales department. And don't you know they picked up after one ring willing to help m..." Read more
2 years ago
Richard F.
Apple Valley, CA
"If you don't want to waste your time with poor customer service don't go here this place is a joke. I was informed that the car I wanted had arrived, I left work early drove 80 plus miles only for Adam to message me 20 minutes before my scheduled appointment and tell me someone else is in the process of purchasing the car. I still went to the dealership and..." Read more
2 years ago
Vikki H.
Victorville, CA
"I scheduled an appointment for an oil change. My appt time was 9:20am, arrived at 9:15, finally got checked in at 9:40, and was told it would be about 2 hours for this service! Unbelievable and quite irritating as I have other appointments that are scheduled today (day off)! Seems like it's been taking longer and longer each time I've brought my vehicle for..." Read more
2 years ago
Josie O.
Piñon Hills, CA
"really really disappointed, as my fiancé has just had his truck for little less over a month and we got the platinum plus plan thay includes windshield repair due to unfortunate weather, we went to run errands and some jerk decided to race down the other side of the street into a puddle and cracked my fiancé's windshield which was smaller then 1inch but of c..." Read more
2 years ago
Tarah S.
Bloomington, CA
"If I could give zero stars I would! This Toyota location is nothing but bad business. I pre ordered a Camry and waited 2 months for it to arrive. When it finally "ARRIVED" it had none of the specs I asked for. After pointing out all the things it didn't have, Mina the salesman tried to convince me it doesn't come from the manufacturer with these thin..." Read more
2 years ago
Veronika G.
Hesperia, CA
"Have been in continuous struggles with Valley Hi Toyota for multiple Cosmectic repairs that ARE UNDER WARRANTY! That have been sent in for repairs but only to have the car return worse than it was brought in. They have failed to fix my sunroof, carpet, and electrical multiple times. Anything that is electrical in this car fails, glitches, resets, and even pr..." Read more
2 years ago
Veronika G.
Hesperia, CA
"Have been in continuous struggles with Valley Hi Toyota for multiple Cosmectic repairs that ARE UNDER WARRANTY! That have been sent in for repairs but only to have the car return worse than it was brought in. They have failed to fix my sunroof, carpet, and electrical multiple times. Anything that is electrical in this car fails, glitches, resets, and even pr..." Read more
2 years ago
"Please don't walk, RUN from this dealership. My friend spent 8000 down on a vehicle here and not even before she made her 4th payment the engine went out and they are doing nothing to assist her. When buying the car they told her she had a 50,000 mile warranty when in reality they only covered the car for 12,000 miles. They sold her a faulty car and after mu..." Read more
a year ago