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621 reviews
3.7/5 average rating
Eduardo P.
Victorville, CA
Elisabeth L.
Apple Valley, CA
"I am beyond words! Last February my insurance company paid for the front skid plate to be replaced. It wasn't. The old one came loose after many miles of driving. Then, within only a couple of weeks I discovered that the $300 brake job I had in the beginning of August/end of July was also not done. The rotors were supposed to be replaced with the pads. The r..." Read more
2 years ago
Elisabeth L.
Apple Valley, CA
"I am beyond words! Last February my insurance company paid for the front skid plate to be replaced. It wasn't. The old one came loose after many miles of driving. Then, within only a couple of weeks I discovered that the $300 brake job I had in the beginning of August/end of July was also not done. The rotors were supposed to be replaced with the pads. The r..." Read more
2 years ago
Bob B.
Rancho Cucamonga, CA
"Very unprofessional even when you have an appointment and was promised two hours for a simple oil change took 3 1/2 hours and their service manager only works Monday through Friday I would give a zero star if I could"
2 years ago
Bob B.
Rancho Cucamonga, CA
"Very unprofessional even when you have an appointment and was promised two hours for a simple oil change took 3 1/2 hours and their service manager only works Monday through Friday I would give a zero star if I could"
2 years ago
Miguel G.
Big Bear Lake, CA
"I thought I had already posted a review for Valley hi Toyota a while back which was not very sparkling. I was just going to update but it does not look like the reviews here so I will just say this. This dealership is an absolute joke. We brought in our car for an insurance job on some wiring that needed to be done. They called us to come pick up..." Read more
2 years ago
Miguel G.
Big Bear Lake, CA
"I thought I had already posted a review for Valley hi Toyota a while back which was not very sparkling. I was just going to update but it does not look like the reviews here so I will just say this. This dealership is an absolute joke. We brought in our car for an insurance job on some wiring that needed to be done. They called us to come pick up the car..." Read more
2 years ago
Kristina C.
CA, CA
"We love the car that we bought! No complaints there. The EXPERIENCE of purchasing this car was TERRIBLE. We found the car we wanted online and worked with the internet sales associate to secure the price, prequalify and reserve the car. When the car arrived, they called us one evening and said if we didn't come that night it would be sold to another customer..." Read more
3 years ago
Kristina C.
CA, CA
"We love the car that we bought! No complaints there. The EXPERIENCE of purchasing this car was TERRIBLE. We found the car we wanted online and worked with the internet sales associate to secure the price, prequalify and reserve the car. When the car arrived, they called us one evening and said if we didn't come that night it would be sold to another customer..." Read more
3 years ago
Daniel D.
Hesperia, CA
"Worst experience, I bought three cars from them and Regret it!!!Don't trust them, they have never followed thru with any service time frame to date. Their response was "sorry you feel this way". They did not offer a way to defuse the situation after their team clearly messed up.We ordered a service that required a part, they ordered i..." Read more
3 years ago
Daniel D.
Hesperia, CA
"Worst experience, I bought three cars from them and Regret it!!! Don't trust them, they have never followed thru with any service time frame to date. Their response was "sorry you feel this way". They did not offer a way to defuse the situation after their team clearly messed up. We ordered a service that required a part, they ordered it and, on the receip..." Read more
3 years ago
Alan M.
Rancho Cucamonga, CA
"They waste your time, they don't even try to solve the problem that they create. They have kept our car for over 45 days. 15 days longer that agreed and it was because there team broke or cracked a part when repairing it. They offer no loaner car and did not discount the service. They would not of even said sorry if I had not spoken up. They don't CARE about..." Read more
3 years ago
Daniel D.
Hesperia, CA
"Worst experience, I bought three cars from them and Regret it!!! Don't trust them, they have never followed thru with any service time frame to date. Their response was "sorry you feel this way". They did not offer a way to defuse the situation after their team clearly messed up. We ordered a service that required a part, they ordered it..." Read more
3 years ago
Merna W.
CA, CA
"I had an appointment today at 11;15 am for an oil change and tire rotation. I did not get out tl 4:00 pm Found out others had appointments and it was taking between 3 hours to 4 hours to get our vehicles back. This is unacceptable. I will be planning on taking my vehicle back to Redlands Toyota for service. I have never had to wait half a day for an oil cha..." Read more
3 years ago
Nalani M.
Ontario, CA
"Asked for a wash and an oil change , we waited for hours and hours for poor service. We then didn't even get our service till HOURS after our appointment, to top it off the wash was poorly done and they didn't bother to tend to our truck for its oil change till we then asked to speak with a manager. Poor service , poorly done job , you're better off looking..." Read more
3 years ago
Debbie T.
Victorville, CA
"Even when you have an appointment, it takes 3 hours just for a oil change. Honestly it's just easier to find somewhere else for such an easy service."
3 years ago
Sasan S.
Thousand Oaks, CA
"don't buy from this dealership in Vixtorville, CA. BIg SCAM and the sales manager Kelvin likes to play games. I went in a couple days ago to get a Tacoma and I was hesitant to run my credit because I have been working on it for years and the same dealership VAlley Hi Toyota ran my credit about 5 times in august 2020 when I was trying to purchase a vehicle. S..." Read more
3 years ago
Sasan S.
Thousand Oaks, CA
"don't buy from this dealership in Vixtorville, CA. BIg SCAM and the sales manager Kelvin likes to play games. I went in a couple days ago to get a Tacoma and I was hesitant to run my credit because I have been working on it for years and the same dealership VAlley Hi Toyota ran my credit about 5 times in august 2020 when I was trying to purchase a vehicle. S..." Read more
3 years ago
Jason D.
Fontana, CA
"This review is based solely on text/email communication. My advice, look for another Toyota dealership that one doesn't add over $7,800 to a Prius Prime because they are in the business of price gouging customers and two, is not rude and condescending. I get inventory is low everywhere and the dealership needs to make money, but the MSRPs have alre..." Read more
3 years ago
Jason D.
Fontana, CA
"This review is based solely on text/email communication. My advice, look for another Toyota dealership that one doesn't add over $7,800 to a Prius Prime because they are in the business of price gouging customers and two, is not rude and condescending. I get inventory is low everywhere and the dealership needs to make money, but the MSRPs have already be..." Read more
3 years ago
Ale K.
Lakewood, CA
"I bought a truck and I told a representative I had problems reciving with my mail , they said it was no problem and would call me when the dmv sent them the license plate and I received it almost two months later... so I tried calling them to make an appointment to pick up my license plate because that's what the letter said so I called and left all of my i..." Read more
3 years ago
Ale K.
Lakewood, CA
"I bought a truck and I told a representative I had problems reciving with my mail , they said it was no problem and would call me when the dmv sent them the license plate and I received it almost two months later... so I tried calling them to make an appointment to pick up my license plate because that's what the letter said so I called and left all of my i..." Read more
3 years ago
Douglas M.
Apple Valley, CA
"I am in the market to sell my used Toyota Tacoma as I bought a new truck which is bigger, and I don't need the Tacoma any longer. The Tacoma is a 2019 with less than 24,000 miles on it and still under warranty. I went through the Kelley Blue Book process which offers to get quotes from dealers in your area, and Valley High was one of the dealers. I am not ex..." Read more
3 years ago
Douglas M.
Apple Valley, CA
"I am in the market to sell my used Toyota Tacoma as I bought a new truck which is bigger, and I don't need the Tacoma any longer. The Tacoma is a 2019 with less than 24,000 miles on it and still under warranty. I went through the Kelley Blue Book process which offers to get quotes from dealers in your area, and Valley High was one of the dealers. I am not ex..." Read more
3 years ago
Marcy M.
Victorville, CA
"Worst experience ever. I have bought few cars with Valley Hi Toyota. I went in there again sat for 3 hours waiting on a response. Mr.Salem the sales person was trying his best to help us. Unfortunately the team at finance said they'll finance us with 22% for first time buyer which I took my cousin since they had treated us before really good. I was able to t..." Read more
3 years ago
"I would not buy a car here. Walk away look somewhere else. I bought my Corolla hatchback here and yes it was a quick process but it came with really big disappointment. First of all and most importantly they go over the the contract as quick as possible and skim through it to hide the fact that your giving away your FREE Roadside Assistance and Free 2Year..." Read more
2 years ago