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621 reviews
3.7/5 average rating
Marcy M.
Victorville, CA
Anthony L.
Corona, CA
"This dealership rips you off from the moment you walk in. They run your credit through multiple credit checks after being told not to. They charge for every thing in there service department even if you have there extended warranty they want to charge you for diagnostics when your car breaks down. They don't have complimentary rental cars for you well yo..." Read more
3 years ago
Linh D.
Apple Valley, CA
"BS....just cause I wanted to test drive a Tundra, they first judged me as if I was not able to afford it. I saw how they were looking at me. Then asked me to run credit. Told me it was a soft pull....then I find out now it was a hard inquiry. Be careful. Sales people are going to always BS you some how. And now they ask if I want to take that off I would hav..." Read more
3 years ago
Raeni M.
El Monte, CA
"Went there to get my car serviced and to possibly look for a new car. Pricilla was helping someone in front of me when I got there. Incredibly rude to this couple-they grabbed their keys and left. When it got to be my turn she was incredibly rude. I stopped her mid sentence, and asked if she can get someone else to help us. She said she wasn't...and..." Read more
3 years ago
Steve W.
Apple Valley, CA
"I tried to purchase a Toyota Tacoma from this place and got nothing but the runaround called about three used Tacoma's there was a white Trd pro for sale called they figured I didn't have enough money to give them down payment or a monthly payment they told me that the car was sold and and on for the research a couple days later it's still there on the for s..." Read more
3 years ago
Jason P.
Victorville, CA
"Was in the market for a new 2022 Tundra. Received a text saying that one was coming in the following week...literally told them I would take it. Get a text the next week saying they sold it but had a lower model. No thanks...will take my $70k somewhere else"
3 years ago
Mynor M.
CA, CA
"If I'm exaggerating show the offer. That's right you can't and won't. Price of car was $48k total after added gap, extended warranty, and one other nonsense item $59k. The fact that Todd comes on here and says I'm lying should show you guys what kind of sales people you are dealing with. If it's optional then sell me the car without all the useless ads ons...." Read more
3 years ago
Mynor M.
CA, CA
"These guys are crooks. Went in to purchase a car today. Price was settled we confirmed car even with extra accessories we didn't even want. Then the manager comes in with a whopping nearly $9k more of gap insurance, extended warranty, and other junk. Car price went from about $51k to $59k with additional junk we didn't ask for. We told him we didn't want it...." Read more
3 years ago
Jason T.
Sylmar, Los Angeles, CA
"Honestly at first I was ready to write a 5 star review for this dealer but I am giving them 1. I have had not 1 but 2 bad experiences to talk about. I think what has upset me the most is that I have sent 3 of my own clients out here to buy a Toyota rav 4 prime and had no issues whatsoever and I still recommend this dealer unless they pull what they did to me..." Read more
3 years ago
Oscar H.
Hesperia, CA
"Currently waiting over the 2 hours quoted went to ask for them to get me the Uber which they didn't do I'm just baffled instead of doing as a customer request they ignore."
3 years ago
Terrence L.
Las Vegas, NV
"They don't accept anyone!! I needed roadside assistance and they wouldn't help me at all!"
3 years ago
Emily B.
Carlsbad, CA
"I dont usually like posting bad reviews but after the service I got today at the dealership I was really just trying to not get mad and make a scene in the dealership. First of all I could not get an appointment with the service representative I usually get who is very helpful. Instead I got Pricilla, I'm not sure if she is just always in a bad mood but ever..." Read more
3 years ago
Lindsay J.
Big Bear Lake, CA
"Been waiting 4 hours for a simple oil change. They had lost the car and the paperwork. Finally found the car but the work has not been done so we start again. Plan to spend a day for a simple service."
3 years ago
Lindsay J.
Big Bear Lake, CA
"Been waiting 4 hours for a simple oil change. They had lost the car and the paperwork. Finally found the car but the work has not been done so we start again. Plan to spend a day for a simple service."
3 years ago
Donald C.
Victorville, CA
"Scheduled service for 10:30 am and let them know I was waiting. I was told 2 hours for service to be completed. At 2:30 I told them I either need my truck or a loaner to pick up my kids. 4 hours had passed and they went to see why it was taking so long. They came back and told me another 1/2 hour and it would be completed. Turns out they took walk ins and di..." Read more
3 years ago
Sarah H.
Reseda, Los Angeles, CA
"Negative review for the sales department. This place advertises that they do not mark up vehicles, however, there IS a $995.00 vehicle protection that can not be removed from your purchase. The plan was not necessary for me but they said it's not something they can remove, sounds like markup to me. But whatever fine the market is not in my favor righ..." Read more
3 years ago
Sarah H.
Reseda, Los Angeles, CA
"Negative review for the sales department. This place advertises that they do not mark up vehicles, however, there IS a $995.00 vehicle protection that can not be removed from your purchase. The plan was not necessary for me but they said it's not something they can remove, sounds like markup to me. But whatever fine the market is not in my favor right now..." Read more
3 years ago
Christopher M.
Hesperia, CA
"This is one of the worst Toyota Dealerships in Southern California if not the Continental United States and its been this bad for years despite the 4 star rating. Day 1 - Took Vehicle In For a simple alignment and Oil Change. Nobody called all day, finally had to call myself to find out the vehicle was done or so I thought. No paper work on the a..." Read more
3 years ago
Christopher M.
Hesperia, CA
"This is one of the worst Toyota Dealerships in Southern California if not the Continental United States and its been this bad for years despite the 4 star rating. Day 1 - Took Vehicle In For a simple alignment and Oil Change. Nobody called all day, finally had to call myself to find out the vehicle was done or so I thought. No paper work on the alignme..." Read more
3 years ago
Stephanie H.
Rancho Cucamonga, CA
"My dad went in today about an hour ago to buy a Tacoma and we are extremely upset because the reason why we even ran his credit was because we were wanting a 2.49 interest which my dad fully qualifies since he has excellent credit but when we did numbers they gave him almost a 5%, later on the manager inside the office ended up giving him a 2.49 but we felt..." Read more
3 years ago
Kristina S.
SoMa, San Francisco, CA
"For over week I was in communication with one of their employees about the specific car I was looking for. They didn't have it in stock so I told them to keep me updated in case one came in. One morning I received a message that they they got the car and asked me if I wanted it. I said yes and told them I would be there in two hours (driving from Glendale)...." Read more
3 years ago
Anson R.
Hesperia, CA
"I buy my daughter a brand new Corolla for college commute. First FREE service they rotate her tires, forgot to reset their location. She gets a notification of low tire on the freeway. She checks front left that the car is telling her is low. She checks it with tire gauge, it's fine. She goes on to get a blowout because it was her back right tire!!! Put my d..." Read more
3 years ago
Anson R.
Hesperia, CA
"I buy my daughter a brand new Corolla for college commute. First FREE service they rotate her tires, forgot to reset their location. She gets a notification of low tire on the freeway. She checks front left that the car is telling her is low. She checks it with tire gauge, it's fine. She goes on to get a blowout because it was her back right tire!!! Put my d..." Read more
3 years ago
Ana C.
Victorville, CA
"Incredible bad bad service... I am very familiar with how car dealership works. And to be honest it's a stressful situation.. it's hard to find a comfortable place to do business with. This place just gave us the worst experience. To start off one of the salesmen said. : This is not a buyer's market, so we dont accept negotiations. That right there..." Read more
3 years ago
Ana C.
Victorville, CA
"Incredible bad bad service... I am very familiar with how car dealership works. And to be honest it's a stressful situation.. it's hard to find a comfortable place to do business with. This place just gave us the worst experience. To start off one of the salesmen said. : This is not a buyer's market, so we dont accept negotiations. That right there..." Read more
3 years ago
"Worst experience ever. I have bought few cars with Valley Hi Toyota. I went in there again sat for 3 hours waiting on a response. Mr.Salem the sales person was trying his best to help us. Unfortunately the team at finance said they'll finance us with 22% for first time buyer which I took my cousin since they had treated us before really good. I was able to t..." Read more
3 years ago