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621 reviews
3.7/5 average rating
Christina B.
Phelan, CA
Christina B.
Phelan, CA
"I came early for a scheduled appointment for a 20-minute job. Was told that I would be waiting for 2 1/2 hours, and that's just how they work. That is unacceptable. If there is an appointment, they need to either advise a head of time that it may take longer than expected, or bring the appointments back at the appointment time."
6 months ago
Chris P.
San Francisco, CA
"When this morning to buy a new tacoma but no one came out so I when down the hill and i have a 819 credit"
8 months ago
Chris P.
San Francisco, CA
"When this morning to buy a new tacoma but no one came out so I when down the hill and i have a 819 credit"
8 months ago
Brenda S.
Hesperia, CA
"I definitely would not recommend this place. Very unprofessional, they kept having different people call me. The three I remember their names were Keyshawn, Franklin and Bella. I made a deal with them and they kept breaking it. They said the car that I was getting was supposed to be a dealer trade but was sold even though it had not been sold. It was still..." Read more
10 months ago
miriam b.
Victorville, CA
"Can this place do any less for their customers??? I took my car just for the paint recall. The door makes a think noise when it is opened and won't close right. The assistant manager extended her assistance by telling me to take it to the body shop who did the work. Valley Hi Collision on Amargosa Rd. I called for a status on my car to be told my car was d..." Read more
10 months ago
Manuel A.
Hesperia, CA
"Showed up to Valley Hi Toyota with a Preapproval check ready to go with a trade-in. I was immediately greeted by a greeted by a sales woman, which was nice and helpful. The vehicle I brought in had some negative equity to trade in, I asked to get a quote and see my options and was forwarded over to Bogard Rodriguez who seemed reluctant to take my Navy Fede..." Read more
a year ago
Naisha R.
Compton, CA
"Purchasing a vehicle here is a waste of time unless you have an honest salesperson. I was working with Ray and I spoke with Chris regarding the specific details of the lease. Waste of time 1: Scheduled an appointment to come in a begin the process. With all the required documents in hand, while hauling my autistic children, I came in to only find that the..." Read more
a year ago
Rafael R.
Adelanto, CA
"Took my vehicle for service, sat there all day and nothing. Can't even get an update when I called. They lack in communication as well as service. I would give them a zero star if possible."
a year ago
Gabriel M.
Apple Valley, CA
"Worst dealership in the high desert, the service manager Jarred Little is rude and unprofessional. Will not return phone calls, make appointments, and the one interaction I had with him he accuses me of neglect / recklessly driving my vehicle that (has) over $1000 worth of repairs needed to fix the suspension. Only good thing I can say about the dealership i..." Read more
a year ago
Robert G.
Los Angeles, CA
"Very upset at the process of Toyota Corp.As I'm buying my truck, they slam you for more items/packages to purchase. Fine, I'm fine with this tire protection package that I purchased, it allows you to bring in your vehicle worry free, no questions asked and bring your damaged tire in for a new one. I've been waiting more than 2.5 hours for an "app..." Read more
a year ago
Angela G.
Ontario, CA
"Absolutely horrible service!!!!! They will complain about coming in without an appointment but when you make one they make you wait in your car for over 30min. When you ask for a manager magically one isn't available. Why make appointment if you are not going to honor it. And the guys outside are no help what so ever. Horrible service if you plan on comi..." Read more
a year ago
Charles M.
Barstow, CA
"After numerous attempts to have me bring my truck in for a service. I make an appointment. I get there just to be told that all that needs to be done was a tire rotation. And even with an appointment, the advisor told me that there was a 3 to 3 and a 1/2 hour wait. Somebody needs to access why management can't handle scheduling better. Looks like this place..." Read more
a year ago
Pam T.
Parker, CO
"Tried to defraud me during the sales process and now refusing to fix a used car that was under their 30 day warranty. Yet accusing me of refusing to work with their service Department. Receptionist specifically told me that she was instructed not to help me. I likely won't be able to drive to see my family at Christmas because I'm not driving a safe vehicle..." Read more
a year ago
Eddie G.
Victorville, CA
"Had my appointment at 10:40 am
Didn't receive my car back till 5 pm
All that was done was a tire rotation.....
we didn't even get a phone call to say our vehicle was ready."
a year ago
Bill D.
Apple Valley, CA
"I'm still only giving them one star, Because you have to give them a star.... They still have lousy and rude employees in the service department, and they don't do anything about it.. I've left messages for the service manager. I think his name is Jarred I've left messages for the Brownings. I've left messages for the sales people. Nobody calls back nobody t..." Read more
a year ago
Bill D.
Apple Valley, CA
"I'm still only giving them one star, Because you have to give them a star.... They still have lousy and rude employees in the service department, and they don't do anything about it.. I've left messages for the service manager. I think his name is Jarred I've left messages for the Brownings. I've left messages for the sales people. Nobody calls back nobody t..." Read more
a year ago
Heather F.
Victorville, CA
"Worst experience ever. I've been talking to the dealership for 2 weeks - the car I wanted came in and I said I was doing paperwork... I'd come earlier and car was not ready. They sold it WHILE I WAS DOING PAPERWORK!"
a year ago
Heather F.
Victorville, CA
"Worst experience ever. I've been talking to the dealership for 2 weeks - the car I wanted came in and I said I was doing paperwork... I'd come earlier and car was not ready. They sold it WHILE I WAS DOING PAPERWORK!"
a year ago
Brian S.
Victorville, CA
"Worst dealership ever!Customer service - FKnowledge - D-Incompetence A+Called on the phone to make an appointment and the lady on the other end had no idea what she was doing. I never was able to get an appointment. I went online and was able to make an appointment. When I showed up I was told it would be a several hour wait even with..." Read more
a year ago
Brian S.
Victorville, CA
"Worst dealership ever! Customer service - F Knowledge - D- Incompetence A+ Called on the phone to make an appointment and the lady on the other end had no idea what she was doing. I never was able to get an appointment. I went online and was able to make an appointment. When I showed up I was told it would be a several hour wait even with an appointment...." Read more
a year ago
A R.
Adelanto, CA
"Customer service for their service department has NOT been satisfactory at all. I purchased a vehicle here because I was trying to keep my tax dollars in the High Desert and I have had wonderful experiences at Valley Hi Honda. However, I cannot say that has been my experience for Valley Hi Toyota. I'm still waiting for a call back. Take your hard earned mone..." Read more
a year ago
A R.
Adelanto, CA
"Customer service for their service department has NOT been satisfactory at all. I purchased a vehicle here because I was trying to keep my tax dollars in the High Desert and I have had wonderful experiences at Valley Hi Honda. However, I cannot say that has been my experience for Valley Hi Toyota. I'm still waiting for a call back. Take your hard earned mone..." Read more
a year ago
Bob Z.
Santa Monica, CA
"Sales department was lied to me. Asked about a Grand Toyota Highlander Hybrid. They said it was sold. Said they had another one they could sell me. Sent me specs and I agreed I would want it. They asked for my license and registration and SS# and ran my credit. Then, I find out the car does not belong to them. It was the spec sheet from another dealerships c..." Read more
a year ago
Bob Z.
Santa Monica, CA
"Sales department was lied to me. Asked about a Grand Toyota Highlander Hybrid. They said it was sold. Said they had another one they could sell me. Sent me specs and I agreed I would want it. They asked for my license and registration and SS# and ran my credit. Then, I find out the car does not belong to them. It was the spec sheet from another dealerships c..." Read more
a year ago
"I came early for a scheduled appointment for a 20-minute job. Was told that I would be waiting for 2 1/2 hours, and that's just how they work. That is unacceptable. If there is an appointment, they need to either advise a head of time that it may take longer than expected, or bring the appointments back at the appointment time."
6 months ago