Endorsal 
171 verified testimonials
4.5/5 average rating
Corey Dailey
Carolyn Moeller
"Unfortunately, a poor experience. 1) Explained my existing opening for a built in microwave 19 inch height. Was sold a 7 inch high microwave over the phone. Trusted the sales person to lead me in the right direction. 2) microwave does not fit my need, never used and sales person said not refundable, even those he did not tell me this when ordering or provide..." Read more
a year ago
Erica Pierce
"I wouldn't recommend Van's Home Center. We got a couple couches from Van's a few years ago and we paid extra for the repair service for the lifetime of the loan. We had one couch repaired and then got a tear in the other couch. The second time was a few months before our loan was ended. They said they ordered the parts and had Mark's furniture repair call to..." Read more
a year ago
Rob Gadson
"They came and installed flooring in our brand new home and damaged the walls and trim and didn�t even let us know they did it. Update- The painter came this past weekend and made the repairs. Thank you"
a year ago
Rob Giebel
"If I could rate a 0, I would. Couch was in for repair longer than we used�twice. Second time we were told an accident happened with it and when a replacement was ordered it was the wrong couch. Store has done NOTHING to make it right and make us happy. Warranty was useless and horrible third party to work with! Sales manager here would not even allow us to t..." Read more
a year ago
MM Driver
"Don't waist your time! Customer service is terrible. I have to wait another week for my appliance to be fixed because they gave me the wrong date. Kasey is a very nasty customer service rep. She put me on hold in mid conversation, and when she came back I asked her why would she just click over while a customer is talking and she told me that she felt ther..." Read more
a year ago
Charlie
"Waited months for a couch and could not get a refund"
a year ago
ERIC SWIHART
"Order new sofa and loveseat around the 21st of May was told 4 to 6 weeks for delivery now was told by the end of July! Would have NOT order them if I was told the truth and I believe the sale person know this!! I know vans will say they don�t have any control over the manufacture time line but they do vans choose to do business with southern motion furniture..." Read more
a year ago
Aaliyah McAbee
"I have never in my life flat out experienced racism like I have here. Julie in the finance department Spoke with my fianc� on the phone and quoted and whispered to her co workers in the back I can tell he is black twice. I do not recommend for anyone to go to this store. Also have a recording of conversation between them"
2 years ago
Timmie Lockett
"They install and deliver everything perfectly. But make sure you get a warranty on your appliances. No warranty they will do almost nothing for you. My dryer broke a year and a half after use. It�s been a year past the occurrence and my dry still isn�t fixed. I regret shopping with vans."
2 years ago
Jack Jackson
"Horrible customer service. Left multiple voicemails due to fridge issue. Once I went in to bring up the issue I was told I would receive a call the following Monday. Still no call. Luckily I was able to figure out the issue. If you want a good product and good customer service then please look elsewhere."
2 years ago
Peter Foster
"Well, we built a new house. Was suppose to be on the schedule but they didn�t schedule us until a couple weeks later. Then they brought our appliances and our washer had a huge dent in it. No one told us until we saw. I called and mentioned it. This was in September and still haven�t gotten a new one. Suppose to finally be coming Wednesday. When they instal..." Read more
2 years ago
Benjamin Darland
"I would like to start out by saying, the staff is and are very polite and kind. We ordered the charcoal sectional the one on the left as you inter the store, this was ordered 9/12/22 art vans had all but the wedge in stock they delivered our furniture the following week. So far so good. The sales staff told me 6 to 8 weeks for our wedge (no biggy ). Oct come..." Read more
2 years ago
Drew Counterman
"Only shop here if you want your stuff to break, the installers to mess up your house, and have them not live up to what they say they will do. They ruined my parents floors and ceiling in their basement. Said they would fix it, then told my parents they have to pay half. Now won�t return their texts. All the while the owner is getting an addition larger than..." Read more
2 years ago
Spark Counterman
"Only shop here if you want your stuff to break, the installers to mess up your house, and have them not live up to what they say they will do. They ruined my parents floors and ceiling in their basement. Said they would fix it, then told my parents they have to pay half. Now won�t return their texts. All the while the owner is getting an addition larger than..." Read more
2 years ago
Monique Ridderheim
"We received a defected �New� NXR stove that had a cracked valve which made the stove leak gas, it had 2 malfunctioning burners, & dysfunctional safety that needed to be fixed. (This stove lead to our home failing inspection & costing us an additional $2500 for rent) Was told manufacturer company would be sending parts. (In which they did, but Vans said they..." Read more
2 years ago
Brandon Napier
"Bought a new couch and it has a messed up leg they said they aren't willing to take care of it"
2 years ago
Ruth Seidel
"Drew & Kenny were very professional when they delivered our new chair. Fast & and friendly service. Will definitely shop your store again."
2 years ago
Samantha Morgan
"Worst customer service ever! Had issues with a dishwasher and the tech the sent out was absolutely rude af. Have been waiting a month for them to fix my washer, tech has been here 2x said it was good and left. Washer is still broken not spinning the clothes dry and now their refusing to bring me another one in its place per the extra warranty I paid for. Wil..." Read more
2 years ago
Jenn Fondel
"Bad experience with both our carpet and vinyl plank purchases. Surprised by the extreme amount of unused carpet we paid for, our installer told us Van's is known to over sell. Testing this, we had them and another carpet place come measure for another bedroom. Had we gone with Vans, we would have purchased an extra 20 sf of carpet we didn't need. We also pur..." Read more
2 years ago
"Customer service is a joke bought a new house with appliances from here. Customer service told me it be two weeks out for a tech to come inspect it. Casey from customer service is rude and quickly became annoyed that I had called. I understand that people are short staffed but the ability to do your job and handle yourself professionally during conversations..." Read more
a year ago