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209 reviews
4.7/5 average rating
Elle R.
Fort Lauderdale, FL
Emily L.
Broomfield, CO
"I would like to add to my review, that since posting it Zotters has been spamming me email relentlessly every day since. I must've unsubscribed a dozen times, to no avail. Purposely spamming someone is illegal, Barbara. Only after a report to their ISP as well as two reports to the Florida Attorney General's Office and the FTC and the FCC did it finally stop..." Read more
4 months ago
Sandra G.
San Francisco, CA
"ZERO stars - This was my first time ordering from Zotter Chocolate and it will be my last. I just got off the phone with Barbara at Zotter Chocolate and informed her that the chocolate I ordered had melted as it was shipped without ice. She told me that we have a cold front here in Florida and chocolate melts at 86 degrees. I told her that it's 72 outside, t..." Read more
5 months ago
Lisa D.
San Francisco, CA
"Horrible so-called chocolate. Waste of money. Tiny bars of thinly robed mediocre chocolate. Nut-filled ones taste like old socks. I'm furious that I wasted so much money on these bars, lured by the free shipping. You must have very clever ad executives. I don't understand the rave reviews. I could get delicious, premium specialty chocolate that is 3x bigger..." Read more
5 months ago
Maggie W.
Chico, CA
"I paid for expedited shipping to ensure that the product arrived in good condition. On the website, it states that a signature would be required. The package was just left at the door. We picked it up right after it was delivered (our dogs bark as soon as someone comes to the door).All of the ice packs were completely melted and warm to the touch. B..." Read more
a year ago
Emily L.
Broomfield, CO
"I have to say, I ordered several bars after reading rave reviews on Facebook. These bars are terrible, in fact they're inedible. I asked for a refund but was told "we can't issue refunds for disliking our chocolate." Well, its not that I dislike this chocolate; its that it's absolutely terrible and inedible. This review exists as a warning to others..." Read more
a year ago
Ann L.
Wausau, WI
"Terrible company. No customer service whatsoever. I never received my product and they refused to refund my money. Buyer beware with these thieves."
a year ago
Ann L.
Wausau, WI
"Terrible company. No customer service whatsoever. I never received my product and they refused to refund my money. Buyer beware with these thieves."
a year ago
Marg D.
Tucson, AZ
"I ordered chocolates from this company for the first time. Even though USPS said the product was delivered, it was not. I never received it. I let the company know and their response was too bad for you. " We can not be responsible for items that USPS said they delivered" . Such poor customer service. Now I am just out the money and the product!!"
a year ago
Frank B.
Trenton, NJ
"Do Not waste your money. I received a Facebook book ad for Zotter chocolates and was very excited to receive my hand scooped, filled bars. All of the reviews seemed positive and they looked great. Upon receipt, several of us tried these bars and unanimously agreed that they were horribly unbalanced in flavor and not even close to worth the cost (or even a..." Read more
5 years ago
Frank B.
Trenton, NJ
"Do Not waste your money. I received a Facebook book ad for Zotter chocolates and was very excited to receive my hand scooped, filled bars. All of the reviews seemed positive and they looked great. Upon receipt, several of us tried these bars and unanimously agreed that they were horribly unbalanced in flavor and not even close to worth the cost (or even a..." Read more
5 years ago
"This company is a scam. Spent $53 for terrible passive-aggressive customer service, and never received my package. They won't give me a refund because the when they got my package back after it was lost, the "cocoa butter soaked the packaging" and instead of giving me new product or changing the packaging they threw it away and gave me $25 off my next order...." Read more
4 months ago