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30 reviews
4.8/5 average rating
Keiko R.
Durham, NC
Patricia L.
Farrington, Chapel Hill, NC
"Always helpful and explaining what we need to keep our Miele vacuum in good working order. Also love the Mason Berger lamp and diffuser I bought 3 years ago. Great variety of wonderful scents."
3 years ago
Robin M.
Carrboro, NC
"I've been going to the Vacuum Cleaner Hospital for many years. I purchased my awesome Miele vacuum cleaner from them, buy supplies and have my vacuum serviced when necessary. The employees are knowledgeable and friendly. I will continue to give them my business. I highly recommend them!"
3 years ago
Sara P.
New York, NY
"I would highly recommend this place for their honesty and helpfulness. I came in since my 9 year old vacuum wasn't working well anymore. They gave me an estimate for what the repairs would be and they helped me realize that my money would be better spent getting a new vacuum instead of going toward the cost of the repairs to extend the life of my old Hoover...." Read more
4 years ago
Meg O.
Chapel Hill, NC
"The person suggested a more economical version of the product for me, which I certainly appreciate. The staff here is always helpful and friendly!"
4 years ago
Laura N.
Fountain Valley, CA
"John helped me choose a new Miele Complete C3 Marin vacuum yesterday and he was absolutely wonderful! Vacuum Cleaner Hospital's price matched that of Amazon, but they offered much more than you would get by ordering online. I got the full rundown of all of the features, tips on avoiding common user errors, and John answered literally every single one of my q..." Read more
4 years ago
Sharon S.
Chapel Hill, NC
"We love the helpful staff and when we bought our Miele Vacuum there was no high pressure, just a helpful person explaining the features to us. I wish we had purchased one 30 years ago. They have all the supplies you need and for some other vacuums too and they have staff for repairs."
5 years ago
Katrina R.
Chapel Hill, NC
"I sent my husband in to have our 2 Dyson vacuums serviced. After keeping them for 10 days, they told us that they could not be repaired, and then gave him a "used car salesman" end of the month type one day discount on a $1000 vacuum in a brand Ive never heard of. My husband has allergies and I really didn't care that much, so I told him to go ahead...." Read more
6 years ago
Connie L.
Durham, NC
"Excellent customer service. I have been purchasing and having vacuums repaired here for several years and the service remains very consistent."
6 years ago
James B.
San Francisco, CA
"Amazing store. Friendly, personable staff. Professional service.
They fixed my Dyson. It started as a warranty repair, but then the fix wasn't under warranty. Rather than run-up the bill, they did the $8 fix and got it back to me quickly."
6 years ago
Isabelle A.
Chapel Hill, NC
"I had an Electrolux for 20 years - it outlasted how many computers and cell phones? So I already get the value of buying a good vacuum. John was terrific at guiding me towards the right purchase without any pressure whatsoever. Thank you. Great service! Highly recommend!"
7 years ago
J H.
Chapel Hill, NC
"I decided to finally commit to a good vacuum after buying a new big box store type every few years. I went in to the shop with lots of questions, and John was very patient and informative, going over specifics of several options based on my needs. I actually went in three times the same day as I though it over and was received graciously and with the same h..." Read more
7 years ago
Nancy L.
Chapel Hill, NC
"Such helpful and informative sales staff! No pressure at all, and I walked out with exactly the kind of machine I need. This store has been around for as long as I have lived in the area (22 years!) and I trust their judgment/advice. I recommend checking them out! Solid selection every time."
7 years ago
Heather R.
Chapel Hill, NC
"I've passed this shop for years and never had a need to use it. My old Miele finally gave out, and I took in it for repair. I was surprised by the fresh and modern store. It was impressively clean and stocked with numerous interesting and inventive items. I ended up needing a new unit--the situation was explained with the utmost transparency and honesty-..." Read more
7 years ago
Sheryl V.
Durham, NC
"Quick and easy! I was in and out dropping my vacuum cleaner off, and picking it up 2 days later as well! They were efficient, and knowledgeable! My cleaner looks brand new, runs like new, and It needed a new belt too. They took care of everything for about $70. Thank u!"
7 years ago
Karen D.
Mebane, NC
"I had a home central vacuum system installed. The installation team was knowledgeable and professional. I would highly recommend this business."
8 years ago
erin w.
Durham, NC
"Great experience here! Never thought I'd need a vacuum hospital but I snatched a Groupon knowing that my 3 year old Dyson was on its last leg. Fortunately, the repairman was able to make it JUST LIKE NEW. It ended up costing about $150 but was much cheaper than buying another vacuum of the same quality. Great customer service and high quality repairs."
9 years ago
Robin L.
Chapel Hill, NC
"We visited the Vacuum Cleaner Hospital to purchase a new Miele vacuum cleaner--our well-used 17 year old Miele was ready to bite the dust! We did but a new Miele, and while we were there, my husband noticed a Vroom car vacuum cleaner mounted on the wall. He thought the Vroom would be a great thing to have to vacuum out our cars since lugging the large vacu..." Read more
9 years ago
William C.
Tewksbury, NJ
"Great service, great products and top notch staff. Bought a Miele here about a month ago and couldn't be happier!"
10 years ago
Linda T.
Chapel Hill, NC
"Always helpful, knowledge and honest in their dealings. Will offer the proper alternative to the problem, not the one that will make them the most money. Have used them for years, highly recommended."
10 years ago
Kim J.
Chapel Hill, NC
"I visit the Vacuum Cleaner Hospital to get information about a central vacuum and learned that a central vacuum is the best you can get in terms of cleaning power, ai filtrations, and avoidance of allergens. I also learned that a Miele canister does a pretty good job and, in my situation, is an attractive alternative the central vacuum.While I was..." Read more
10 years ago
Michele C.
Chapel Hill, NC
"The first time I went to the Vacuum Hospital a few years ago, I took my vacuum to have a part replaced. They gave me an estimate of $18 for the repair; however, when I picked it up, they only charged me $12 because they said that the work was less involved than they thought it would be. I appreciated their honesty, and they won a loyal customer that day! The..." Read more
11 years ago
Susan A.
Chapel Hill, NC
"I love the Vacuum Cleaner Hospital. . They have kept 2 of my families vacuums going for a long time. They are fast with repairs and will tell you when it is time to move on. I just purchased a new Miele from them and am very happy with it."
11 years ago
Nancy H.
Durham, NC
"I appreciate this business as its staff has always provided my husband and me with excellent products and advice for our particular needs. They also give good deals for customer loyalty which we always take advantage of. Folks there are also personable and trustworthy!"
11 years ago
M W.
Durham, NC
"Excellent customer service!!!! Emailed the owner on a Sunday for help with a broken vacuum and by Monday morning a loaner part was held for me. They also helped with getting a new piece covered under warranty even though my warranty had expired. Highly recommend and you will be supporting local business!"
11 years ago
"Extremely helpful - went two times with two Dysons and they helped me fix them super quick. Only take minutes. And they also didn't want to charge me for it (I paid them nonetheless). Very kind and efficient."
2 years ago