Urban Steam American Bistro Reviews & Testimonials

4.2 (1,412)

Reviews: 1,412


5
59%
4
20%
3
8%
2
4%
1
9%

79% of customers would recommend Urban Steam American Bistro

Terry J. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"We will NOT be going back! First of all, I typically don't leave bad reviews but our experience yesterday was unacceptable. Our fault for not walking out. My daughter (whom is legally blind) and I went yesterday for lunch. When the waiter finally took our order she asked if they could make her an omelet. The waiter asked her if she saw it on the menu (it..." Read more

2 months ago

Sunshyne R.

Sunshyne R. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"I am so bummed, I have been coming here for years but hadn't been in for a bit. Decided to stop in for breakfast this morning. Guy at front asked if we had reservations before commenting "doesn't anyone make reservations anymore?" He directed us to a table but we felt so unwelcome, we left. I have been an Urban Steamer since before they even secured the exte..." Read more

3 months ago

Michael S.

Michael S. star-alt star-alt star-alt star-alt star-alt

Sterling Heights, MI

"I am so disappointed with this place :(. We started going here years ago when it first opened but this is a totally different establishment now, and not a good one! In a nutshell, the service was terrible, our waiter was beyond RUDE and surly and it was absolutely freezing (like they hadn't paid the heating bill). The food was mediocre at best and the se..." Read more

3 months ago

Jennifer D.

Jennifer D. star-alt star-alt star-alt star-alt star-alt

Newport News, VA

"I have enjoyed brunch and lunch here and really liked the food. The menu is small but there are enough choices to please anyone. A great plus of Urban Steam is their coffee bar where they can make you an amazing latte with fancy latte art or a variety of other coffee drinks. They also have a full bar and a great cocktail list. For breakfast or brunch get the..." Read more

3 months ago

Therese J.

Therese J. star-alt star-alt star-alt star-alt star-alt

Nawiliwili, Lihue, HI

"This restaurant has really had some changes and not for the good. Food took 20 minutes with only two tables in the restaurant. My Rueben sandwich was terrible. Maybe a new owner? This restaurant use to be my favorite place for breakfast. I will not be back anytime soon."

3 months ago

Taryn P.

Taryn P. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"The food here is great. Big fan of the chicken and waffles. Unfortunately, the service is always mediocre. Every time we visit, the wait staff takes forever and there is usually always some error. Also, this place is way too crowded. They need to take out some tables or remodel because it always feels squished. While the food is great, the kitchen always see..." Read more

4 months ago

No N.

No N. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"Kelly is an absolute garbage person. This guy can rot for the way he treats customers and staff. I for one hope his business goes under soon and he loses everything. For a place that would have you think is a decent establishment to visit, the vibe and environment that is produced by the POS operating the place kills all sought after enjoyment. Why are peopl..." Read more

5 months ago

Joshua L.

Joshua L. star-alt star-alt star-alt star-alt star-alt

Oakland Gardens, NY

"Food was meh but most ridiculous thing is there was a bald employee who was screaming at what looked like an Uber eats or door dash delivery guy. He was shouting f bombs and sounded completely unreasonable. Like dude, no one deserves to be spoken to like that what is wrong with you. This business will eventually fail if this man stays here"

5 months ago

Shamoo N.

Shamoo N. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"Owner is abusive to staff and customers. Owner was arrested and charged for sexual assault in 2020. See link below..." Read more

5 months ago

Meghan O.

Meghan O. star-alt star-alt star-alt star-alt star-alt

Briargate, Colorado Springs, CO

"The horrible little bald man has a bad attitude. He treats his customers and staff like garbage. The food isn't even good, save your money for a business who is run by a decent person."

5 months ago

Tyler R.

Tyler R. star-alt star-alt star-alt star-alt star-alt

Sandpoint, ID

"Verbally assaulted by some bald man (assuming manager or owner as nobody with sense would keep someone like him employed) with very LDE for merely looking at a bag to see if it was my doordash order. Dropping f bombs in front of everyone like an unhinged psychopath. Bro desperately needs a hug and will never get my business. Nor should he yours."

5 months ago

Ricky M.

Ricky M. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"Huge fan of Urban Steam, especially now you can make reservations via Yelp! but besides that, the food here is top-notch whether it's for breakfast, lunch, or brunch. The drink menu is on point with a fresh expresso or a bloody mary they have it all."

5 months ago

Lucia L.

Lucia L. star-alt star-alt star-alt star-alt star-alt

GA, GA

"This is one of my favorite restaurants in the Springs! Their brunch is amazing, but if you haven't tried their dinner I highly recommend you check it out.  We live in Georgia now, but visited over the holidays and Urban Steam was at the top of our list for dinner. Their lavender Szechuan wings are absolutely amazing! Along with everything else on the menu. D..." Read more

5 months ago

Chloe M.

Chloe M. star-alt star-alt star-alt star-alt star-alt

Atlanta, GA

"This restaurant was awesome, although understaffed the day we ate there, still made it a good experience. The food was some of the best I've had and they had GF DF options!!! Highly recommend the matcha and the Cubano con leche! Ambiance was chill/casual."

5 months ago

Mel M.

Mel M. star-alt star-alt star-alt star-alt star-alt

Fort Collins, CO

"Funky, cool with culinary flare! Let's Go. The southern comfort is all that and so much more. Add the medium red hot sauce to the maple syrup for pure delight! The Cortada Hidalgo is a beautiful way to begin the morning followed with a tequila sunrise. Urban Steam has it all. Four gastronomic perfected entrees, four delicious coffee drinks and one cocktail l..." Read more

5 months ago

Jas B.

Jas B. star-alt star-alt star-alt star-alt star-alt

Los Angeles, CA

"Bald guy in the front is so rude.  He is sarcastic and condescending.  Food is ok.  He is the worst part of the experience.  Also rushed people to leave."

5 months ago

Allison S.

Allison S. star-alt star-alt star-alt star-alt star-alt

Springfield, VA

"Food is good but have to go into the restaurant. Do not order anything to go. Do not complain about anything. The owner is rude AF."

6 months ago

Joshua R.

Joshua R. star-alt star-alt star-alt star-alt star-alt

HI, HI

"Been here several times. Every time has been really good. Food is great, service is great, and drinks are unique and very good. The atmosphere is really cool. I hope they're able to get their staffing issues figured out and get back to there themed nights during the week. Taco Tuesday and Whiskey and Wings Wednesdays were always good times here."

6 months ago

Meagan M.

Meagan M. star-alt star-alt star-alt star-alt star-alt

Altamonte Springs, FL

"Took a work group here for breakfast and the place was totally empty. Our group waited for 35 minutes just to get waters and lattes. After we ordered, we were informed that the kitchen was short-staffed and they were out of many meals (all of the gluten-free meals). Our person who was gluten-free had to eat a side of hash browns as the only food. The rest of..." Read more

6 months ago

Leina M.

Leina M. star-alt star-alt star-alt star-alt star-alt

CO, CO

"I had a DoorDash order here today , I walk in and didn't know where to get the food from , I also didn't see any workers so I assumed to walk to the bar area where I seen some DoorDash orders , there was a small table by the door that said DoorDash orders pick up but there was a bag In front of it so I didn't even see that table there when I walked in . I pr..." Read more

7 months ago

Juan A.

Juan A. star-alt star-alt star-alt star-alt star-alt

WY, WY

"Employees were very rude, was waiting for an order and I got yelled at to move because I was "blocking" the drivers from seeing their orders, even though I was nowhere near the table for the Delivery Drivers"

7 months ago

Juan A. star-alt star-alt star-alt star-alt star-alt

WY, WY

"Employees were very rude, was waiting for an order and I got yelled at to move because I was "blocking" the drivers from seeing their orders, even though I was nowhere near the table for the Delivery Drivers"

7 months ago

B.G. D.

B.G. D. star-alt star-alt star-alt star-alt star-alt

Dallas, TX

"Best "American" style gourmet breakfast in town!  Also, some of the best coffee in town too.  The Sunrise (or possibly Sunshine?) burrito is amazing with the green chile."

7 months ago

B.G. D.

B.G. D. star-alt star-alt star-alt star-alt star-alt

Dallas, TX

"Best "American" style gourmet breakfast in town! Also, some of the best coffee in town too. The Sunrise (or possibly Sunshine?) burrito is amazing with the green chile."

7 months ago

Kathryn P.

Kathryn P. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"Skip this place! Decent food but ridiculously small portions for BIG money. Didn't realize til after I'd left town that I got changed for an extra latte and a vegan waffle I didn't order. Plus a $5.49 "service fee."  $80 for 3 people in the end. Also, their host (the owner) is not very friendly."

8 months ago