Capterra 
G2 
127 reviews
4.5/5 average rating
Rob H.
Ernie L.
CEO, FirstVitals Health and Wellness
"Had to switch checking accounts for autopayment and didn't realize it takes a week to "verify". Been a customer for almost a year with on-time payments but upon switching checking accounts, Brex suspends the credit card pending verification (now a week) and recurring subscription charges are now being rejected by vendors due to suspension. I understand for..." Read more
2 years ago
Gerry S.
CEO, Opera Bioscience
"Absolutely horrible. I have had way to many interactions with their customer service for basic things that a financial services company should be able to handle. Then they unceremoniously dropped all of their small businesses. Garbage company, garbage leadership, garbage product."
2 years ago
Justin B.
CEO, Expat Insurance
"Brex really does not care about small businesses, I highly suggest people use another online bank like mercury when considering a bank for their start up."
2 years ago
John K.
Managing Partner, Avallation
"We've been using Brex for about a year now and went with them because they advertised being a bank for small business startups. A couple weeks ago they sent us a notification that we need to change routing numbers. So we had to coordinate with our payroll, Expensify, Quickbooks, and numerous customers that pay us via ACH. After doing all that, today they sen..." Read more
2 years ago
Verified Reviewer
"If you didn't want us, don't approve the account up front. Our activity has not changed at all since account opening. I loved how they wasted our time and created a bunch of unnecessary work"
2 years ago
Lisa B.
Director, BLASS
"Ahh, Brex loves to promote their Capterra and other reviews after soliciting these from small business. But now that they've got their reviews, it's time to burn the small business owner. Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller cust..." Read more
2 years ago
Ali J.
"Use Relay instead, or anywhere else. 0-star customer service and due to their total lack of friendliness to startups. Do not trust or use Brex-they gave me short notice they are closing my account with incomplete information-causing over a dozen hours and approximately 100 tasks (updating credit cards and more) I now need to do on top of running my company..." Read more
2 years ago
Petar T.
Founder, Pragmatic Lab
"It was easy to set up an account. The customer support was friendly while I was opening the Brex account."
2 years ago
Felix A.
"This company is something,, I am a business owner, I applied and opened a Cash Account with Brex, I could not deposit check but only ACH from my external bank account, I was able to make 2 international wires to my vendors and Brex closed my account without explanation, I contacted their customer service many times but they never gave me any answer to why my..." Read more
2 years ago
Gerard S.
CEO, Opera Bioscience
"After being unable to do something as simple as cash a check via their app and having a generally poor experience in the app itself, I honestly don't trust Brex to handle any of my money. I'll be closing my account and finding a different bank. Imagine if I needed quick access to those funds? Credit card rewards are a distant second to having the ability to..." Read more
3 years ago
Joe A.
Cofounder, withfriends
"If you are a small startup and want free stuff (Twilio credit, WeWork credit, etc.), Brex is great. You get free goodies and free bonuses that can help you boostrap on the cheap. If you are a legitimate busienss that has real revenue with real employees, I would advise you to stay away. If you are successful enough to be at this point, the bonuses aren't..." Read more
3 years ago
"Nothing - it's a credit card. Our experience was very poor."
a year ago