Capterra 
G2 
397 reviews
4.7/5 average rating
Sara P.
Ranil P.
"Terrible Customer Service. — What do you like best? Their Virtual credit card solution was their best feature. — What do you dislike? After being with them for over 2 years they can cut off your credit limit with no notice. We have spent over $1M dollars with them and have never been late for a payment but they can decide at any momen..." Read more
a year ago
Troy S.
"Brex is clunky and the support team is useless. — What do you like best? The logo is nice maybe. I have tried to like this setup honestly, but I am having trouble finding anything good about a system that just does not work. The login is garbage. — What do you dislike? The Brex team has been a nightmare to deal with from the start. Dur..." Read more
2 years ago
Executive Sponsor in Computer Software
"Extremely buggy app, nice branding though. — What do you like best about Brex? The branding is cool, the points are great, the credit card just works, easy to get additional cards, the approval process is quick, the concierge is great during the signup process. Interest rate is competitive. — What do you dislike about Brex? I have neve..." Read more
2 years ago
Nicholas D.
"Beware of Customer Support. — What do you like best about Brex? Nothing. There is absolutely nothing I can recommend about this company. The fact you do not have any support options for prepaid card owners that have received cards via your platform is not acceptable. — What do you dislike about Brex? My previous employer gave me a prep..." Read more
2 years ago
Administrator in Marketing and Advertising
"Made me question letting an unregulated organization handle our money. — What do you like best about Brex? The platform is actually great. That's not the problem at all. — What do you dislike about Brex? We got an email from Brex basically saying "we're closing your account in 2 months good luck." No other explanation. No recourse. We..." Read more
2 years ago
Executive Sponsor in Online Media
"DO NOT TRUST BREX FOR YOUR BUSINESS. Closed our account and froze funds with zero warning. — What do you like best? Easy sign up and software works nice when you're small. BUT DO NOT USE THIS COMPANY. Brex is horribly managed and will cause catastrophic cashflow problems once your business gets big. — What do you dislike? After 2+ year..." Read more
2 years ago
Jarod S
"Ersatz bank. — What do you like best? Nothing about it is any better than a regular bank, in fact most things are worse. If you're considering Brex, use a good regional bank instead. — What do you dislike? Brex is fairly inflexible. They offer some interesting features but overall they are much worse than a standard bank account. ..." Read more
2 years ago
Leandro H
"Bad support. Poor time to respond. International wire trasfer to LATAM not works. — What do you like best? UX and facility to use. Securty for 2factor — What do you dislike? Wire transfers. Supports. Success. Nobody calls you, answer are from 3 to 5 business days. — Recommendations to others considering the product: If you..." Read more
2 years ago
Genau L
"Awful experience. — What do you like best? The ease to use cards and reimbursement to our employees — What do you dislike? Customer service, bad experience with onboarding. — Recommendations to others considering the product: Should be more respectful with customers and explain reasons to shut down the account. — What..." Read more
2 years ago
Ken M
"Bad Customer Experience - Instant Suspended Account. — What do you like best? It was effortless to open an account, but I guess that's why it was easy to suspend account without notice — What do you dislike? It has been determined that your company is violating Brex’s Platform Agreement. Ok, what next? Can you give a guide to help us..." Read more
2 years ago
Tad S
"Brex - The instant nightmare. — What do you like best? Brex is great when they haven't suspended you randomly. They have great rewards programs, virtual employee cards, and outbound transfer methods. — What do you dislike? What I can't get over is my recent experience with them. With no warning, they suspended my account. They don't co..." Read more
2 years ago
Vitalii L
"- it should be free banking but it not!!"
3 years ago
Emunah W
"At first the simplicity and ease of use, until they disabled my account with no warning and no explanation."
3 years ago
User in Computer Software
"At first it was easy to sign up and all seemed good."
3 years ago
Romeo J
"Chat Support answers quickly (although doesn't solve much)."
4 years ago
Paul M
"Nothing, as all the conditions become known only after you jump through their hoops."
5 years ago
"Money lost...never to be found again. — What do you like best? I was initially attracted to Brex's ability to make foreign transactions quickly and easily. It is straightforward and intuitively easy to navigate. Brex has a nice UX on their website. — What do you dislike? The inability to retrieve funds when a transaction failed. After..." Read more
a year ago