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Blue Ridge Lake Sanctuary
John Verified customer
Blue Ridge Lake Sanctuary
"Regrettably, not the experience that we had hoped for after many cabin rentals over 15 years. The cabin needed repairs (blind, deck nails), a thorough cleaning (cob webs, windows, etc.) and exterior furniture was filthy (resolved now)"
3 years ago
Todd Verified customer
River Heights Lodge
"Cabin was absolutely beautiful. When entering there was a horrific odor in the downstairs master bedroom that we had to go and purchase air fresheners for. Also TV downstairs didn’t work. We needed better instructions on how to use the Nest"
3 years ago
Didi Verified customer
"Paid more for a house with a hot tub but it was cold when we got there. It was fixed the next day but took 4 hrs to heat up. Everything else was great ! House is fairly new and loved it! Also close to the road, not high up the mountains!"
3 years ago
Crista Verified customer
Above the Timberline
"We had quite a few details missing that keep this from being the luxury cabin experience that we had hoped for."
3 years ago
Valerie Verified customer
Riverview Lodge
"Cabin was beautiful and exactly as presented in the photos. But was disappointed with the hot tub not working and the WiFi. I couldn’t get any service on my phones or computer for my job and had to leave a lil early to get back to service"
3 years ago
Valerie Verified customer
"The Cabin was beautiful and cozy. But, I was disappointed that the hot tub did not work and I was looking forward to the hot tub and the wifi signal was not good at all I didn’t get any service and couldn’t do my work from home job"
3 years ago
James Verified customer
A Rustic Elegance
"Website said paper products were provided however once at the cabin only "starter rolls" were provided. By day 3 there was a sewage smell on the whole main level."
3 years ago
Randall Verified customer
"I called maintenance on Sunday and left a message because the oven didn't work, it stayed in preheat mode. The fire place only worked the first night and there is a shortage in the light on the covered grilling area."
3 years ago
Melisa Verified customer
"Beautiful cabin and view. There is no water pressure. It also needs a new cleaning service and an additional heat/air unit. The cabin allows pets, but there is no convenient green space. Be prepared to walk a distance in the dark."
3 years ago
Julia Verified customer
Aska Adventure Outpost
"The cabin was clean and all of the beds were amazing. Those 2 things are of utmost importance. To achieve a higher score, I would have the following recommendations: 1. More coffee cups 2. Fix the broken chairs (1 bad) 3. More LR seating"
3 years ago
Karen Verified customer
"We would love to have more information about how to use the heaters and tv We did not have any heat when we got there late on Friday night We also were delivered wet logs which would not work to start a fire We were very disappointed with "
3 years ago
John Verified customer
"Considering the gas tank was empty when we arrived and wasn’t filled until Monday the stay was fine. We had no ability to cook and no heat until Late Monday afternoon"
3 years ago
Bobby Verified customer
Fallen Timber Lodge
"We were disappointed with our rental. The cabin has a beautiful layout, however has not been taken care of well. Two showers leaked into lower floors. Stove and Dishwasher had broken components. Limited glassware and kitchen linens."
3 years ago
David Verified customer
Blue Ridge Bliss
"Nice cabin but weak WiFi signal which went out completely our final night. Cleaning was poor: no starter toilet tissue in a bathroom, long hairs in kitchen sink, and standing water in master shower with no swift staff action to remedy."
3 years ago
Krisitna Verified customer
Above the Timberline
"The cabin/property was great, however the customer service was lacking. We weren't informed of a power outage prior to our arrival, although it was a wide spread issue. The property mgmt co./owner came across dismissive of our concerns."
4 years ago
Barbara Verified customer
A Rolling River Cabin
"House needs TLC: Fireplace screens, kitchen sink 'screen', wine glasses/coffee mugs, dishwasher door and careful with stove burners. Feedback: 2 mile trek off main rd, really deep tub in master bath, and critters run the roof every night"
4 years ago
Jaime Verified customer
Cohutta Sunset
"0 customer service on the weekend. Checked in Saturday - no wood (which was prepaid). Main floor gas fireplace not working. Next day wet firewood was delivered. No dishwasher pods, kitchen towels, tp. Lack of timely customer service."
4 years ago
Kathy Verified customer
The Great Getaway
"Could not get in or arrival key code battery dead. Lost an hour before maintenance got there. No compensation at Ll. If I checked out an hour late they would have charged me. Fireplace in living room did not work big plus to the house."
4 years ago
Carla Verified customer
Cherokee Sunrise on Noontootla Creek
"It would have been nice to have a jacuzzi tub . Also I was told there was total privacy but there was a man using the barn and cutting grass while I was there ...,I didn’t appreciate the noise and not being able to rest ...."
4 years ago
Jamilla Verified customer
Riverview Lodge
"The location was perfect w/ breathtaking views,however the water randomly shut off twice for 30 min, the WiFi didn’t work and the kitchen appliances needs updating. Overall we enjoyed our stay but would book a different cabin next time."
4 years ago
Sheneka Verified customer
High Hopes
"Booking was not the best experience and customer service was not it’s best either. The cabin was beautiful though. We did have a bunch of bee and wasp nests so it was hard to enjoy the outside during the day. No receipt copy after the stay."
4 years ago
Michael Verified customer
Serendipity on Noontootla
"Overall great cabin and location! My complaints would be: 1. Half of the toilets in the house didn’t work properly. 2. Oven didn’t work 3. Not enough towels, especially given fact you charge additional fee for over 4 people."
4 years ago
Robin Verified customer
Fallen Timber Lodge
"For the price of that cabin...it wasn't worth it...the stove took forever to cook on"
4 years ago
Sarita Verified customer
"This was our fourth cabin rental/stay w you guys. The cabin was very nice, but wasn’t nearly as clean as expected. Floors needed mopping and windows were dirty/dingy. Location was wonderful! Reevaluate preferred vendors for spa."
4 years ago
"Regrettably, not the experience that we had hoped for after many cabin rentals over 15 years. The cabin needed repairs (blind, deck nails), a thorough cleaning (cob webs, windows, etc.) and exterior furniture was filthy (resolved now)"
3 years ago