Domino's Pizza - Jalan Kayu Reviews & Testimonials

2.8 (99)

Reviews: 99


5
33%
4
12%
3
6%
2
1%
1
47%

45% of customers would recommend Domino's Pizza - Jalan Kayu

samuel foo

samuel foo star-alt star-alt star-alt star-alt star-alt

"I waited for 2.5hrs for my order to be cancelled due to overwhelming orders."

7 months ago

Google review

Norzulaiha Sapari

Norzulaiha Sapari star-alt star-alt star-alt star-alt star-alt

"I rarely do a negative review but for this I had to. I ordered at 638pm and received a confirmation email at 640pm. Even at 815pm, app shows “order being made” and there was no changes for 2hours. Tried calling the main hotline but it was a repeat recording saying to order through app or contact the shop. Tried calling the shop itself but line busy and even..." Read more

7 months ago

Google review

Moomoo goo

Moomoo goo star-alt star-alt star-alt star-alt star-alt

"My order took 3 hours to arrive."

7 months ago

Google review

Michelle Lim

Michelle Lim star-alt star-alt star-alt star-alt star-alt

"ORDERED SINCE 7:30PM AND ITS ALREADY ALMOST 9PM BUT NO SIGHT OF DELIVERY! Super upsetting and lines are forever engaged, email dont reply, there's no way to reach out to them to check status. Pizza tracker is forever on "Your order is being made" Please avoid this outlet at all cost!!"

7 months ago

Google review

Sebastian Lioewanta

Sebastian Lioewanta star-alt star-alt star-alt star-alt star-alt

"I placed an order from Grab at 6:58pm and now it is 8:43pm and I am still waiting for the order. And don’t bother to call them because their phone has been engaged since 7:54pm. Grab has also been of no help. They are also unable to contact them and are not willing to cancel the order and refund. We have no choice but to just wait and HOPE Dominos even del..." Read more

7 months ago

Google review

Ger Ang

Ger Ang star-alt star-alt star-alt star-alt star-alt

"extreme disappointment with the service I have received from your company. I placed an order at 7:00 PM, and it is currently 8:44 PM, yet my order has not yet been delivered. This marks the second time this issue has occurred, and I find it deeply frustrating. I had previously encountered a similar situation, where my order was delivered 2 hours late. In an..." Read more

8 months ago

Google review

Jix

Jix star-alt star-alt star-alt star-alt star-alt

"Delivery took 2hrs! Really do not recommend ordering from this outlet as it seems that they cannot manage their orders due to shortage of manpower. Call is always on hold and late delivery was not informed. I gave service 2 stars only cuz the rider is nice. But other than that this outlet need to fix their management issues."

8 months ago

Google review

XP

XP star-alt star-alt star-alt star-alt star-alt

"Terrible service. I ordered on Grab on the 9th of August at around 550pm. Waited for more than 4 hours until 1100pm and there was still no sign of the pizza being delivered and was charged $31. It was very frustrating. I would like an immediate refund."

8 months ago

Google review

Leonardus Ray

Leonardus Ray star-alt star-alt star-alt star-alt star-alt

"Quite surprised because many people experienced the same thing like mine. 1 month ago ordered online ard 6pm, tried to call call center but nobody picked up…. after 2hours+ waiting they called me saying that they can only deliver for another 2 hrs .. i decided for refund. Ok Fine.. Second time was last weekend, after 1.5 hours waiting i decided to go to the..." Read more

8 months ago

Google review

jan chan

jan chan star-alt star-alt star-alt star-alt star-alt

"If the rating can be less than a star it would be. No pizza on National day despite ordering at 4pm before peak hour, no response from shop for non delivery, hotline is forever busy, emailed the customer service two days ago and still no refund and not a single peep from them. Failure to deliver but quite happy to keep the money taken for online order. Atroc..." Read more

8 months ago

Google review

Min. G

Min. G star-alt star-alt star-alt star-alt star-alt

"This pizza is 4hr wait! By the way, Dominos please don’t reply a standard message. Your people not apologise. You need to either hire more staff or hire people know how to handle situation. Don’t make people all the way go down and I order 2hr in advance, went down and still need another 2hr. Something is wrong with the flow!"

8 months ago

Google review

KMIE

KMIE star-alt star-alt star-alt star-alt star-alt

"Worst domino pizza. I placed order at 5.19pm, till 9pm the order still in the sky! Went down to Jalan kayu at 7pm to ask what happened and only being told if you want to enquiry you have to Q first! Huh???? Waited for 30 minutes to Q, and being told if you want to cancel the order you have to call! Huh???? The staff is no time to talk, customer got or not re..." Read more

8 months ago

Google review

Francheska Milo

Francheska Milo star-alt star-alt star-alt star-alt star-alt

"Service is horrible. Ordered online via their own app, was told that I can collect my order. When I reached the store, there was a long queue of people who ordered online as well. They asked us to queue just to see the status of our ONLINE ORDER. Which is so ironic as online ordering is suppose to make things faster and simpler. To my horror, I was asked to..." Read more

8 months ago

Google review

Chua Francis

Chua Francis star-alt star-alt star-alt star-alt star-alt

"order online at 3pm for 1830hrs delivery. now at 2030hrs..... .not a single call or notification to mention it late. hotline can't even get thru."

8 months ago

Google review

Rave Tay

Rave Tay star-alt star-alt star-alt star-alt star-alt

"Ordered at 542PM, till now there’s still no food arriving at our house. It’s been 3 hours. I’m going out to eat, please issue a refund and you can dabao your own pizza back to your boss for him party at his house instead of ours. My order number is: 4353c2dd-8724-47ae-b612-a74b2d4e71c9 you better issue a refund to me, I’m not accepting your pizza."

8 months ago

Google review

Clarissa Tan

Clarissa Tan star-alt star-alt star-alt star-alt star-alt

"Worst experience ever, pls avoid at all cost. They should be delisted from Grabfood if they cannot fulfill orders. Ordered 1.5hours ago and status of the order is still in the kitchen without any driver assigned and can’t cancel. Called the hotline, hotline directs you to check status online but there’s nowhere to do that on the website. Have been waiting to..." Read more

8 months ago

Google review

C

C star-alt star-alt star-alt star-alt star-alt

"Came on National Day. Staff remained calm although they were busy and flooded with orders. Remain calm and you’ll get your pizzas everyone!"

8 months ago

Google review

Stijn Gaytant

Stijn Gaytant star-alt star-alt star-alt star-alt star-alt

"This outlet should refrain from taking in orders for delivery if they know they can't keep the company promise of 30 min. At the end it took 2.5 hours between order and pizzas and only because I drove myself to the outlet to see what was actually happening. As can be seen from other comments there is a structural issue at this outlet and untill properly solv..." Read more

8 months ago

Google review

thomasji1

thomasji1 star-alt star-alt star-alt star-alt star-alt

"Ordered via grab food. Waited 90 minutes. Ruined my kids birthday party. 8 upset kids and 2 grand parents. We all know what happens when the grandparents are involved. Had to drive down to the store to find out what happened because the phone line does not get answered. I literally walked into the store with the customer service line on hold, and saw only 2..." Read more

8 months ago

Google review

Anthony Tay

Anthony Tay star-alt star-alt star-alt star-alt star-alt

"Placed my order at 1852hrs. Order was not delivered. Order can’t be tracked. Hotline not reachable. No calls until 2315hrs from call centre informing order can’t be delivered due to high volume. No apology was made. Totally unacceptable. Bad services."

8 months ago

Google review

Foo Family

Foo Family star-alt star-alt star-alt star-alt star-alt

"I placed an order via Grab at 8 pm and waited for 2 hours, but the order was still in the kitchen. I tried calling Domino's, but they were unreachable. Eventually, I managed to cancel my order. Surprisingly, the food was delivered to me at 10:30 pm. Feeling bad for the rider, I asked him to return the pizza to the outlet since I had already cancelled the ord..." Read more

8 months ago

Google review

Jeremy Goh

Jeremy Goh star-alt star-alt star-alt star-alt star-alt

"poor experience. 1 hour 15 mins in, no news on order. not being delivered. call the hotline, on hold for 30 mins to no use. extremely disappointing that simple information is not even available. ordered at 7.30 and its 8.45 pm. they even keep playing the delivery commitment of 30 mins. what a joke. avoid dominos. spizza just nearby is better. at least they..." Read more

8 months ago

Google review

Jocelyn Shu

Jocelyn Shu star-alt star-alt star-alt star-alt star-alt

"We placed an order at 6.54pm today, now it is already 8.27pm when i write this review. Yet order never come and hotline no one pick up! What 30mins guaranteed! Very bad service, live gps is useless too.. Terrifying experience especially when kids are all waiting for the food to come. This is very disappointing from this outlet or the ordering system from Dom..." Read more

8 months ago

Google review

Tactical Manman

Tactical Manman star-alt star-alt star-alt star-alt star-alt

"Food was cook to order, hot n fresh! $5 for 1 regular pizza!"

8 months ago

Google review

Randall Villasenor

Randall Villasenor star-alt star-alt star-alt star-alt star-alt

"Simple 2-pizza order made thru Foodpanda but was never delivered. After waiting for 1.5 hours, this restaurant called and said my food can be delivered after another 45 minutes. Of course, I asked for cancellation. Skipping this branch in the future. Deal at your own risk 🤣."

9 months ago

Google review