149 reviews
3/5 average rating
Eliezar Sallan
harry yap
"This outlet is complete mess especially during busy period. I ever ordered from their website and they are usually not on time. However yesterday during Mom's day 9 May, was the worst encounter with them. I ordered via Grab at abt 5.30pm expecting to pick up abt 6pm as it says order was ready. To my horror when I was there at 6.15pm,the entire outlet was in..." Read more
3 years ago
Google review
Tim C
"Always deliver late. 30mins guarantee is just a gimmick to get return orders. Longest I waited was 3 hours past the delivery time."
3 years ago
Google review
Xavier KJZ
"Bad customer service at this outlet, unhygienic practices"
3 years ago
Google review
Errol Champion
"Went to pick up my order. I was on time. I was told to wait another 15 minutes and ended up writing 25minutes more. Others who had later times got their orders first. Even though they had larger orders. Moreover, staff were not concentrating and were making so much noise and that contributed to the delays."
3 years ago
Google review
Jonathan Seah
"Super bad service, rude staffs, unhygienic practices, will never come ever again. Made us wait for 45 mins even when we preordered online. There were plenty of staffs around doing nothing even when there are many people waiting for their orders. The person preparing the food was talking on the phone. The delivery man helped to pack the pizza was not wearing..." Read more
3 years ago
Google review
Maurice Chua
"Don’t waste your time here ... super lousy online order system ... selected collection at 6.30pm still need wait 30 mins ... all customers affected not only me .... walk in must wait 2.5 hours ... will not order again"
3 years ago
Google review
Jean Y
"Service staff were quite rude and disorganized. Went down to collect a pick-up order yet had to wait close to an hour from the stipulated pick-up time. It was chaotic and staff were also extremely condescending and dismissive. Very poor experience, will not visit again"
4 years ago
Google review
kira
"Did an advance order for 715pm and even called customer service twice to ask about my order as it was late, it came an 1 1/2 hours late. The pizza box had the sticker that says "7:15pm" i don't understand how it's possible for it to be late?"
4 years ago
Google review
Tracia Yap
"Don't eat the cheese Xplosion. It is creamy and not cheesy Cheated"
4 years ago
Google review
mars bar
"the service here is horrible. i tracked my order online for self collection and it states that it is ready but when i went to collect it, there was so much mix up over a couple pizzas, it wasnt ready even after an hour of waiting. the service is really bad and this isnt the first time this has happened."
4 years ago
Google review
Alex Armani
"Dint even have a chance to order wayy to crowded"
4 years ago
Google review
Matthew Tan
"Rubbish service, 1 hour 30mins and my orders is still in the store, telling me to wait for another 30mins for it to arrive, I might as well go down and pick it up myself."
4 years ago
Google review
Thilaka Chid
"Worst customer service and preparation time of 2 hrs. Never welcoming and both times I went there had a poor experience"
4 years ago
Google review
UMARUL FAROUK MOHAMED IBRAHIM
"Extremely rude and sarcastic Filipino lady staff who took the order. Was ignored and waited 15 mins in an empty restaurant to make an order.."
4 years ago
Google review
As He is So Am I
"Website isn't easy to understand and confusing. Called me to inform me order is ready yet when despite arrival still had to queue behind walk-in customers to collect! Food was not hot by then. Terrible service attitude! Would not patronize again!"
4 years ago
Google review
陈业南
"Bad experience to use the domino voucher, the person who selling voucher mentioned don’t need to have minimum purchase to redeem to get the pizza but is cheating is not true. Hope you guys can take note and improvement this issue thanks!"
5 years ago
Google review
Jazila Noor
"Waited for more than one and a half an hour jus for one regular pizza and breadstick. Me and my friend kept asking them for our pizza and they said it was in the oven and after an hour we asked them again and they just started to make our pizza. Totally ruined my mood and day. Never going back there again. p.s wanted to give 0 starts but couldn't"
5 years ago
Google review
Rena Leong
"Waited half an hour for my cinna dots, friend waited about an hour for his personal pan pizza. Staff showed no sense of urgency and deliberate absence of customer courtesy. Food is always good but bad experience almost everytime i visit the place. Utter disappointment."
5 years ago
Google review
Leonard Chua
"Took one hour to cook one pizza when I’m dining in, Super inefficient. Are you guys understaffed? Ruined my dinner. Come on!"
6 years ago
Google review
Gordon L
"Bad service"
8 years ago
Google review
Kim Han Lee
"Very bad delivery service. Always busy and unable to take orders."
9 years ago
Google review
Gary F
"Order confirmed at 10:15pm. It is now 11:40pm and still nothing. They closed at 11:00pm and didn't let us know, call us, email us that they wouldn't be delivering even though our order was confirmed. Absolutely abysmal service. Called the customer center, stayed 15mins on the phone without an answer, so hung up. Called again 10 mins later, stayed another 10m..." Read more
9 years ago
Google review
"I order at 430pm through GRAB and no one picking up there phone for both Dominos and GRAB so i can follow up my order and they called me at 10.57pm to ask if i still want my order to be delivered. Who do you expect to eat after more than 5hrs of waiting? Worst service and so terrible. I wont order here again ever. Even GRAB ask me to talk to them about refun..." Read more
3 years ago
Google review