Domino's Pizza Toa Payoh Reviews & Testimonials

3.3 (114)

Reviews: 114


5
37%
4
16%
3
12%
2
6%
1
29%

53% of customers would recommend Domino's Pizza Toa Payoh

  Showing 1 star reviews only  

Niythiya Mohan

Niythiya Mohan star-alt star-alt star-alt star-alt star-alt

"I used to love Dominos. Standard has deteriorated, from low quality pizza to no pizza at all. Ordered at 8pm on 09/08 on website, showed still cooking for more than 1 hour. Tried calling the hotline and there was no answer. Can’t even get through the hotline to ask for a refund. I have ordered from the outlet itself for self-pickup a few times, wait time is..." Read more

9 months ago

Google review

Sy 112

Sy 112 star-alt star-alt star-alt star-alt star-alt

"Ordered food at 2pm, schedule it for delivery for 6.30pm. It’s 10.30pm now. Shop is Closing soon but haven’t received the Pizza, but status shown that we can rate the food already. Horrible service, tried to call the hotline but cannot get through since 7pm. Edit: Pizza came at 10.40pm, and it was already cold. Poor delivery man was struggling with tons o..." Read more

9 months ago

Google review

Dess T

Dess T star-alt star-alt star-alt star-alt star-alt

"Ordered at 6:18pm and now is 9:30pm the food still hasn’t arrived or being made. What’s the point on promising 30min delivery?! Came to a store that’s closer to my house but was told to go to the delivery store which is further away. They provided a phone number for the other store but it’s a busy line just like the hotline. The store I visited offered to ma..." Read more

9 months ago

Google review

Jason King

Jason King star-alt star-alt star-alt star-alt star-alt

"Please don’t order from here. Everytime I order they deliver very very late. Order only if you willing to wait for hours"

9 months ago

Google review

PH CHOU

PH CHOU star-alt star-alt star-alt star-alt star-alt

"Ordered pizza and never received but the website showed delivered. Have been waiting for close to one hour trying to call but no response at all. Now it has been two hours and still no pizza!! Paid and didn’t receive will file in an official complaints to agency."

9 months ago

Google review

Bonky Wonky

Bonky Wonky star-alt star-alt star-alt star-alt star-alt

"Ordered at 7pm. 3 hours later still not here. Called their hotline, no one pick up. On the phone waiting for someone to pick up for 50 minutes already and still counting. Meanwhile I see their outlet is closing soon. Literally worse service than a third world country. "30 minutes delivery commitment" is their slogan btw. Please avoid ordering from here if y..." Read more

a year ago

Google review

Sunil Gautam

Sunil Gautam star-alt star-alt star-alt star-alt star-alt

"Worst experience I have with Domino’s. After waiting for 2.5hrs, and waiting for Customer support for 1hr plus, Dominos said they they can’t deliver. My children has to sleep without food on CNY. The guy refused to escalate and provide no of manager. Customer service is so poor!! Pathetic!!"

a year ago

Google review

Sonia Hindocha

Sonia Hindocha star-alt star-alt star-alt star-alt star-alt

"Made an order for delivery at 5.52pm still waiting at 9.50pm? They don’t answer telephone calls or emails, what type of delivery service does this?"

a year ago

Google review

Agatha

Agatha star-alt star-alt star-alt star-alt star-alt

"Ordered at 8am for 7.15pm delivery today….. no updates so far ._. (Current time is 8.07pm)"

2 years ago

Google review

Anjali Jaiswal

Anjali Jaiswal star-alt star-alt star-alt star-alt star-alt

"Too much Preparation time"

2 years ago

Google review

Jadee Aeep

Jadee Aeep star-alt star-alt star-alt star-alt star-alt

"745 pm delivery, its 815pm and theres no news 🫠"

2 years ago

Google review

Farhanah Norashid

Farhanah Norashid star-alt star-alt star-alt star-alt star-alt

"Don't bother ordering from this branch if you need the pizza to arrive within a certain time. Took 1.5 hours to arrive even though confirmation page said it would take half an hour. Should have read the reviews before ordering and getting our hopes up for having pizza for lunch at work. I even had to email about getting my free pizza voucher as compensation..." Read more

2 years ago

Google review

neha sinha

neha sinha star-alt star-alt star-alt star-alt star-alt

"No dine-in was available and it's mentioned on google dine-in is available. Machine is not working another new thing Asking for cash. Too much time taken to provide food"

2 years ago

Google review

Navneet Prajapati

Navneet Prajapati star-alt star-alt star-alt star-alt star-alt

"It's mentioned on Google that dine in available but when i reached there they said that no dine in available."

2 years ago

Google review

Goh Yeow Hwee

Goh Yeow Hwee star-alt star-alt star-alt star-alt star-alt

"Their delivery Msia registered motorcyclist X_854 at this location waving in and out of traffic endangering other motorists. When confronted still acted big. I will not order from domino pizza."

2 years ago

Google review

Chee Ho Yoon

Chee Ho Yoon star-alt star-alt star-alt star-alt star-alt

"Would give them a minus if I could."

2 years ago

Google review

Samuel Lo

Samuel Lo star-alt star-alt star-alt star-alt star-alt

"Dont bother if you are time-concious. Placed an order via food panda and here are the problems: 1. No food panda support; 2. Long waiting to reach Dominino's call centre. 3. Waited for 1+ hour to receive my order. 4. Lack of update. Avoid if you are hungry and easily frustrated."

3 years ago

Google review

Norjilah Jimam

Norjilah Jimam star-alt star-alt star-alt star-alt star-alt

"Bad experience...wait almost 30 minutes just single order breadstick. Waiting outside of restaurant during raining"

3 years ago

Google review

Nurul Hidayah

Nurul Hidayah star-alt star-alt star-alt star-alt star-alt

"Ordered just now , my husband took the pizza as I order takeaway .. no long from the location to my house abt 5min but then the pizza is already cold. and the dough is really quite hard to chew also.. as there's only new York crust so I press new York crust .. need to be improved ! we paid for our food ! pls do it sincerely ! n my kids need to eat also ! I w..." Read more

3 years ago

Google review

Numerlo

Numerlo star-alt star-alt star-alt star-alt star-alt

"I cannot believe this, this is appalling! Pizza ordered in advance, yet pizza not delivered. Checked the app, the pizza status said "Preparing". Customer service was appalling as well! No answer for 1hr+! Pizza on the app said it was still preparing. However, they haven't even cooked it yet! (stated on app) Thks also isn't the first time they were late. The..." Read more

3 years ago

Google review

Byebye Byron

Byebye Byron star-alt star-alt star-alt star-alt star-alt

"No customer service available despite an hour of waiting huhu"

3 years ago

Google review

Lee Jerry

Lee Jerry star-alt star-alt star-alt star-alt star-alt

"Ordered pizza delivery on 4 Apr 2021, order submitted at 5pm. At 8pm, my order is still not prepared and delivered. The explanation is high order volume, but this waiting time is out of the world. They should have just told me, they are unable to deliver it and cancel it. In the end, i cancelled it. I dont know if it is a weekend trend. But at least for now,..." Read more

3 years ago

Google review

Tryphena

Tryphena star-alt star-alt star-alt star-alt star-alt

"Ordered for collection at 13:30pm, came to the outlet to pick up the order at 13:45pm only to be told that they have not started preparing for my order. No apologies, no explanation. Management needs to train their staff better."

3 years ago

Google review

Gus Goh

Gus Goh star-alt star-alt star-alt star-alt star-alt

"Rating should be a big fat ZERO instead of 1 star. My order was delayed by 30 mins, despite ordering 1 hour in advance. At the outlet, there was NO manager & NO person fronting the counter. Customers had to deal with the delivery men, who doubled up as as packers and cashier. Awful, awful, awful service. Guess what??? This was the same in AMK Ave 10 outlet a..." Read more

3 years ago

Google review

Young-hwan Cha

Young-hwan Cha star-alt star-alt star-alt star-alt star-alt

"Unkind..."

3 years ago

Google review