Endorsal 
Yelp 
311 reviews
4.5/5 average rating
G P.
San Diego, CA
G P.
San Diego, CA
"I have used Factory Direct multiple times and can definitely recommend them. All of the staff are knowledgeable and their installers do a great job. I installed wood flooring and carpet with them in two different properties. The first time they installed a new wood floor for me, there were a few spots that needed to be fixed - and they fixed everything wit..." Read more
6 years ago
N K.
San Diego, CA
"Round 2 was just as big of a success. Laid commercial grade carpet in the garage to make an extra play area for the kidos(...and Dad). They love it, we love it, and the once again, Bryan came through for the win. Thanks for all the great work and exceptional customer service."
6 years ago
N K.
San Diego, CA
"Round 2 was just as big of a success. Laid commercial grade carpet in the garage to make an extra play area for the kidos(...and Dad). They love it, we love it, and the once again, Bryan came through for the win. Thanks for all the great work and exceptional customer service."
6 years ago
Norma A.
San Diego, CA
"I am very happy with my floor. The carpet looks great and the price was very reasonable. I got 3 different quotes from different companies, and Factory Direct was the best price and great quality! Thank you!"
6 years ago
Norma A.
San Diego, CA
"I am very happy with my floor. The carpet looks great and the price was very reasonable. I got 3 different quotes from different companies, and Factory Direct was the best price and great quality! Thank you!"
6 years ago
Luciana C.
San Diego, CA
"What a great experience! They had a great selection of floors available, were knowledgeable, and were able to price match! They had the luxury vinyl floor I wanted available in just a few days. They came to my house twice at no extra cost to assess the area for the floor. I highly recommend this place."
6 years ago
Luciana C.
San Diego, CA
"What a great experience! They had a great selection of floors available, were knowledgeable, and were able to price match! They had the luxury vinyl floor I wanted available in just a few days. They came to my house twice at no extra cost to assess the area for the floor. I highly recommend this place."
6 years ago
Steven R.
Imperial Beach, CA
"Very professional service from sales to installation. I would recommend them to anyone who wants a quality product and expert installation."
7 years ago
Cindi H.
Simi Valley, CA
"The people at store were great! We were in a rush for flooring for our rental condo between tenants. They made suggestions and did not try to over sell us. They understood what we needed and how quickly we needed it. The installers were awesome and professional. They cleaned up when they were done. Would definitely use Factory Direct again. Thanks Bryan! Giv..." Read more
7 years ago
Layne S.
Solana Beach, CA
"We are having our floors put in now. As of this time the quality is wonderful, service amazing and everything they told us they have done. We are so pleased with the installation of both carpet and laminate. Very professional. I went to them because of the Yelp reviews and how Bryan handled each event. So far ours is perfect. Just a little finishing to compl..." Read more
7 years ago
Chuang L.
San Diego, CA
"Great service! They refunded the unused portion of my order .even though it was 40 days after the pick up date. Would definitely recommend!"
7 years ago
Vickie V.
Lakeside, CA
"Everyone at Factory Direct was awesome to work with. I went into the store having no idea as to what I was looking for and the staff helped me pick out a beautiful floor that fit into my budget and lifestyle. The installers did an amazing job transforming my dated carpet to an amazing wood look laminate. I would definitely recommend using Factory Direct and..." Read more
7 years ago
Les S.
Poway, CA
"Ken and his helper Stephen did a great job installing our hardwood floor. Ken was professional, conscientious and a great communicator of progress and tasks to be done. They showed up on time every day and were helpful in moving large furniture and coordinating with me on what needed to get done before they showed up the next day. Ken's philosophy ("insta..." Read more
7 years ago
Les S.
Poway, CA
"Ken and his helper Stephen did a great job installing our hardwood floor. Ken was professional, conscientious and a great communicator of progress and tasks to be done. They showed up on time every day and were helpful in moving large furniture and coordinating with me on what needed to get done before they showed up the next day. Ken's philosophy ("insta..." Read more
7 years ago
Michael W.
San Marcos, CA
"I searched local stores and on-line for a new floor product from Armstrong. Factory Direct beat all the local stores in price by over 20%. They also beat on-line ordering because there was no freight charge. I received the product in three days as promised with no hassle. Highly recommended."
7 years ago
Michael W.
San Marcos, CA
"I searched local stores and on-line for a new floor product from Armstrong. Factory Direct beat all the local stores in price by over 20%. They also beat on-line ordering because there was no freight charge. I received the product in three days as promised with no hassle. Highly recommended."
7 years ago
Lon M.
Poway, CA
"I ordered 7 buckets of Bostik Vapor Lock wood floor glue, and then I ended up ordering 3 more buckets. Each time I worked with Valerie, she was very responsive and helped me get the glue ordered. I would recommend them."
7 years ago
Lon M.
Poway, CA
"I ordered 7 buckets of Bostik Vapor Lock wood floor glue, and then I ended up ordering 3 more buckets. Each time I worked with Valerie, she was very responsive and helped me get the glue ordered. I would recommend them."
7 years ago
Adam C.
Poway, CA
"Great working with these top professionals. Ordered an expensive floor for one of my customers... the process was easy and efficient. The materials arrived as scheduled and we got lots of help making sure we complied with all the requirements of the manufacturer. Thank you Factory Direct Floor Store for another successful installation."
8 years ago
Jill B.
Poway, CA
"We used Factory Direct for new flooring throughout our house- both hardwoods and carpet. It was a great experience start to finish. We went to several flooring stores, but chose Factory Direct due to the customer service, selection, and pricing. In the office, Victoria, Valerie, and Sean were helpful in choosing the flooring and baseboards, and communicating..." Read more
8 years ago
Joanne T.
San Diego, CA
"Brian, Victoria, and their crew were awesome throughout the entire process of tearing out my old tile floor and replacing it with 24 x 24 porcelain tile. I had to change my installation date a number of times and they always accommodated me. The workers who did the tear out and installation were top notch. The new floor is perfect!"
8 years ago
Joanne T.
San Diego, CA
"Brian, Victoria, and their crew were awesome throughout the entire process of tearing out my old tile floor and replacing it with 24 x 24 porcelain tile. I had to change my installation date a number of times and they always accommodated me. The workers who did the tear out and installation were top notch. The new floor is perfect!"
8 years ago
Melissa W.
San Diego, CA
"Ken is amazing. He recently installed wood in our home and his attention to detail is so great. He and Stephen showed up on time every day and put in a full day of work. We ran into some subfloor issues and he communicated with us about everything and offered options for solutions. The floors look amazing. The store has a great selection and the prices are..." Read more
8 years ago
Melissa W.
San Diego, CA
"Ken is amazing. He recently installed wood in our home and his attention to detail is so great. He and Stephen showed up on time every day and put in a full day of work. We ran into some subfloor issues and he communicated with us about everything and offered options for solutions. The floors look amazing. The store has a great selection and the prices are..." Read more
8 years ago
"I have used Factory Direct multiple times and can definitely recommend them. All of the staff are knowledgeable and their installers do a great job. I installed wood flooring and carpet with them in two different properties. The first time they installed a new wood floor for me, there were a few spots that needed to be fixed - and they fixed everything wit..." Read more
6 years ago