Endorsal 
Yelp 
311 reviews
4.5/5 average rating
Alex P.
San Diego, CA
Tara G.
San Diego, CA
"They did a wonderful job putting dark laminate floors in my condo. The estimator did a good job of explaining everything that needed to be done to me and how much it would all cost. This is a late review, so I forget the names of those who laid down the flooring, but after over a year, the floors have held up very well. I will probably call them back to get..." Read more
9 years ago
Noel L.
San Diego, CA
"Factory direct did my laminated floor. THANKS !!! so much to Dan and company for the job well done installing it. Dan is a perfectionist. He's job is excellent."
9 years ago
Isabella A.
El Cajon, CA
"Best customer service ever!!! Thanks Val for your attention to detail! I will recommend your service to my friends!"
9 years ago
Ian H.
Cardiff, CA
"Second House that we have used Factory Direct flooring. We used dark, wide, engineered flooring and both of them turned out great!! We are finishing up a home add-on as well as full house remodel down to the wood studs and these are the BEST contractors hands down that did the removal and install! We used Ben both times to install and can't say enough good t..." Read more
9 years ago
Birgit H.
San Diego, CA
"Yes, this rating is absolutely deserved, not only for the excellent sales experience purchasing our flooring, but also for the outstanding installation! We shopped around, and for the exact same laminate material we selected, the total savings from Factory Direct was $700. Jared was the salesman we dealt with and not only was he polite and knowledgeable, bu..." Read more
9 years ago
Birgit H.
San Diego, CA
"Yes, this rating is absolutely deserved, not only for the excellent sales experience purchasing our flooring, but also for the outstanding installation! We shopped around, and for the exact same laminate material we selected, the total savings from Factory Direct was $700. Jared was the salesman we dealt with and not only was he polite and knowledgeable, bu..." Read more
9 years ago
Christine B.
Escondido, CA
"I got a referral to Factory Direct and after confirming additional excellent reviews on Yelp, I decided to stop into the store. They had exactly what I needed in both hardwood and carpeting (I had a picture and thread of the carpet I wanted). The transaction was smooth and easy so set an appointment with Jared for measurements (which he was able to do tha..." Read more
9 years ago
Christine B.
Escondido, CA
"I got a referral to Factory Direct and after confirming additional excellent reviews on Yelp, I decided to stop into the store. They had exactly what I needed in both hardwood and carpeting (I had a picture and thread of the carpet I wanted). The transaction was smooth and easy so set an appointment with Jared for measurements (which he was able to do tha..." Read more
9 years ago
Nancy P.
Newport Coast, CA
"I searched all around San Diego for a store that could get a particular floor for me. Couldn't find it anywhere. Scott in Sales found the floor and got it for me the next day ready for pickup. Incredible customer service. Thank you Scott!"
9 years ago
Nancy P.
Newport Coast, CA
"I searched all around San Diego for a store that could get a particular floor for me. Couldn't find it anywhere. Scott in Sales found the floor and got it for me the next day ready for pickup. Incredible customer service. Thank you Scott!"
9 years ago
Gary G.
LA JOLLA, CA
"We were very pleased with the installation of wood floors and bedroom carpets at our home in La Jolla. The job was performed in a highly professional and efficient manner. This company deserves a 5 star ranking!"
9 years ago
Gary G.
LA JOLLA, CA
"We were very pleased with the installation of wood floors and bedroom carpets at our home in La Jolla. The job was performed in a highly professional and efficient manner. This company deserves a 5 star ranking!"
9 years ago
Susan R.
San Diego, CA
"Nice people, good quality products. I couldn't get them to budge at all on price, but in the end they are comparable or better than big name flooring companies. I'm very very happy with the results and will definitely be using them again in the future."
9 years ago
Susan R.
San Diego, CA
"Nice people, good quality products. I couldn't get them to budge at all on price, but in the end they are comparable or better than big name flooring companies. I'm very very happy with the results and will definitely be using them again in the future."
9 years ago
Sarah A.
San Diego, CA
"I've been running around to so many different flooring places trying to find a specific carpet. I walked into this store and the sales man immediately looked at my swatch of current carpet and told me the brand and how to find it!! Unfortunately they don't sell this brand, but the gentleman took the time to tell me how to find this brand and how to search fo..." Read more
9 years ago
Sarah A.
San Diego, CA
"I've been running around to so many different flooring places trying to find a specific carpet. I walked into this store and the sales man immediately looked at my swatch of current carpet and told me the brand and how to find it!! Unfortunately they don't sell this brand, but the gentleman took the time to tell me how to find this brand and how to search fo..." Read more
9 years ago
Andrea L.
San Diego, CA
"I forgot to add a Yelp review specifically for Jani THE most amazing installer. Jani's attention to detail far surpasses anything I ever imagined. He is a superior installer that I would HIGHLY recommend to anyone and would request him specifically. He listens to the customer, is considerate and understanding of the customer's needs, there's a two way di..." Read more
9 years ago
Andrea L.
San Diego, CA
"I forgot to add a Yelp review specifically for Jani THE most amazing installer. Jani's attention to detail far surpasses anything I ever imagined. He is a superior installer that I would HIGHLY recommend to anyone and would request him specifically. He listens to the customer, is considerate and understanding of the customer's needs, there's a two way di..." Read more
9 years ago
Jaz N.
San Diego, CA
"In total we had about 2000 feet of wood flooring installed along with 1000 feet of porcelain tile. They worked quickly, efficiently and did a beautiful job. They were even willing to make some small changes along the way. In fact, some of the wood flooring was put in about a year later as a second project (after we did an addition to the house), and we've..." Read more
9 years ago
Jaz N.
San Diego, CA
"In total we had about 2000 feet of wood flooring installed along with 1000 feet of porcelain tile. They worked quickly, efficiently and did a beautiful job. They were even willing to make some small changes along the way. In fact, some of the wood flooring was put in about a year later as a second project (after we did an addition to the house), and we've..." Read more
9 years ago
Ryan D.
San Diego, CA
"I worked with Tommy at Factory Direct Floor store to have laminate and carpet installed in my 2 bedroom condo downtown. I checked their prices against several other stores and they were the lowest and they had a very cool laminate floor that I was unable to source anywhere else. Overall, they were awesome to deal with. Sure there were a few setbacks during t..." Read more
10 years ago
Hilary L.
San Diego, CA
"Yes, there were issues with my order, which took 2 months to arrive from China, but everyone at factory direct delivered excellent service. - they frequently checked in with the LA distributor to check the status of shipping and then getting the container through port security - when my delivery was held up for 2 weeks at the port, they made a special trip..." Read more
10 years ago
Hilary L.
San Diego, CA
"Yes, there were issues with my order, which took 2 months to arrive from China, but everyone at factory direct delivered excellent service. - they frequently checked in with the LA distributor to check the status of shipping and then getting the container through port security - when my delivery was held up for 2 weeks at the port, they made a special trip..." Read more
10 years ago
Lindsey H.
CA, CA
"We order a lot of flooring on a regular basis. It always seems like the vendors are too busy or just don't care that much. However, this experience has been very different. Kristiana has been so helpful on this transaction. She helped us around the showroom twice and explained different pros and cons about all the options we liked. She is very knowledgeable..." Read more
10 years ago
"We shopped around lots of shops in the area and found their prices to be very competitive and the exact style of floors we were seeking. Staff is awesome and helpful as well. The installers we had knocked out the job in two days, a lot sooner than we anticipated. Overall great experience and would come back if we needed floors again."
9 years ago