Endorsal 
Yelp 
311 reviews
4.5/5 average rating
Chet S.
Los Angeles, CA
Chet S.
Los Angeles, CA
"I did not end up buying from Factory Direct Floor, but their prices were a fair bit higher than a few other quotes I got for a particular hardwood. When I asked about their "Lowest Price Guaranteed" which is featured prominently on their website, the sales person didn't have a response besides saying they don't really have that guarantee. Where I am from, if..." Read more
6 years ago
Neel P.
San Diego, CA
"Wanted to put a follow up on this store, the owner showed up once and took a look around. Funny he got the original sample and it looked completely different than the samples. Told us that he would talk to the supplier and get us some refund. Its been 2 years and we haven't heard back. I'm not expecting anything form them but just wanted to post this for oth..." Read more
7 years ago
J W.
San Diego, CA
"Purchased our laminate floors from here and I'm not happy with the product, it is a dark laminate and it looks terrible ( scratches so easily and looks dull). I leaned not to get types of floors anymore! Learned the hard way!"
8 years ago
Kate N.
University City, San Diego, CA
"I am rating this business based on customer service, not quality of product. I selected wood flooring in the factory showroom and set up an in home appointment for measuring. The showroom experience was pleasant enough. The salesman arrived late, quickly measured and left abruptly. I thought he was going to his car to get something. He never returned...." Read more
8 years ago
Kate N.
University City, San Diego, CA
"I am rating this business based on customer service, not quality of product. I selected wood flooring in the factory showroom and set up an in home appointment for measuring. The showroom experience was pleasant enough. The salesman arrived late, quickly measured and left abruptly. I thought he was going to his car to get something. He never returned...." Read more
8 years ago
JL L.
San Diego, CA
"Good news or bad news first? the Good - selection - knowledgeable staff the day I was there the Bad - if you're scheduling an appointment, please put it on your calendar right away - if I leave a message for one of your employees to reschedule, please ensure he gets it & calls me back - when you reschedule, please actually show up - in a nutshell, just be..." Read more
11 years ago
JL L.
San Diego, CA
"Good news or bad news first? the Good - selection - knowledgeable staff the day I was there the Bad - if you're scheduling an appointment, please put it on your calendar right away - if I leave a message for one of your employees to reschedule, please ensure he gets it & calls me back - when you reschedule, please actually show up - in a nutshell, just be..." Read more
11 years ago
Diem L.
La Mesa, CA
"Tommy was scheduled to do some carpet estimate for us. He showed up to the appointment 45 minutes late. Noone even called to tell me they were running late. I had taken that morning off from work to meet with him. I had to call the office to make sure if my appt was canceled. The girl that answered said he's on his way when technically he should have been at..." Read more
11 years ago
Diem L.
La Mesa, CA
"Tommy was scheduled to do some carpet estimate for us. He showed up to the appointment 45 minutes late. Noone even called to tell me they were running late. I had taken that morning off from work to meet with him. I had to call the office to make sure if my appt was canceled. The girl that answered said he's on his way when technically he should have been at..." Read more
11 years ago
Jacki H.
San Diego, CA
"They came highly recommended, but I would not be able to recommend. Carpet installation was due on Monday. Called to see where the installers were. They had been sent to another residence. Baseboards also due to be installed on Monday. Called again to see where they were. They came on Tuesday when the movers were here and had to come back again on Wedn..." Read more
11 years ago
Jacki H.
San Diego, CA
"They came highly recommended, but I would not be able to recommend. Carpet installation was due on Monday. Called to see where the installers were. They had been sent to another residence. Baseboards also due to be installed on Monday. Called again to see where they were. They came on Tuesday when the movers were here and had to come back again on Wedn..." Read more
11 years ago
"I did not end up buying from Factory Direct Floor, but their prices were a fair bit higher than a few other quotes I got for a particular hardwood. When I asked about their "Lowest Price Guaranteed" which is featured prominently on their website, the sales person didn't have a response besides saying they don't really have that guarantee. Where I am from, if..." Read more
6 years ago