FCA of Kankakee Reviews & Testimonials

4.2 (40)

Reviews: 40


5
78%
4
0%
3
5%
2
0%
1
18%

78% of customers would recommend FCA of Kankakee

Jessica Sumner

Jessica Sumner star-alt star-alt star-alt star-alt star-alt

"Great selection of tile (we love the design aspect of our finished bathroom). Attentive sales people before the sale. Cautions/Reasons for not providing 5 stars: 1) Be sure you work closely with your installer to verify tile/grout quantities rather than relying on store estimates. It was not made clear/pointed out during purchase that returns of unused til..." Read more

a year ago

Bob Carlton

Bob Carlton star-alt star-alt star-alt star-alt star-alt

"Everyone is nice and helpful. An excellent range of choices to choose from."

2 years ago

Pamela Layton

Pamela Layton star-alt star-alt star-alt star-alt star-alt

"Had carpet installed after the first carpet installed 2 years prior wore out in 2 years. Had new carpet installed and they ran the seam the wrong way so it�s very visible in the middle of the room. Had them out a few times to fix and it just looks worse. They offered to fix it and run the seam the correct way but at a cost of over 13 hundred dollars. The..." Read more

2 years ago

Laine Madison

Laine Madison star-alt star-alt star-alt star-alt star-alt

"We originally planned to come here just for some tile, but had such a great experience with Eric that we ended up coming back for carpet too and will definitely be back for more projects in the future! Eric has been SO helpful, kind, and easy to work with! Would give 10 stars if I could, highly recommend!"

2 years ago

Jenell

Jenell star-alt star-alt star-alt star-alt star-alt

"Came here twice to buy flooring. Of course had a great experience purchasing- however I had couple extra boxes left. I called and spoke to Eric and asked him if I was able to return the 3 boxes I had left. I was told I would get a phone call back that he had to speak to his manager. The next day I called him back he said he still haven�t had a chance to spea..." Read more

2 years ago

Hh Dd

Hh Dd star-alt star-alt star-alt star-alt star-alt

"I would leave a zero star if was available"

2 years ago

Darci Cowan

Darci Cowan star-alt star-alt star-alt star-alt star-alt

"Great experience from start to finish. Great work and everyone went well. Megan was always on the ball and very responsive."

3 years ago

John Theesfeld

John Theesfeld star-alt star-alt star-alt star-alt star-alt

"A class above carpet weavers and home depot when it comes to be upfront and proffesional. Highly recommend."

3 years ago

Danny Santos

Danny Santos star-alt star-alt star-alt star-alt star-alt

"Great kitchen cabinet Desighner. See Gary he the man"

3 years ago

David Carline

David Carline star-alt star-alt star-alt star-alt star-alt

"Very professional and accommodating. Great value."

3 years ago

Rusty Shackleford

Rusty Shackleford star-alt star-alt star-alt star-alt star-alt

"Bad attitude poor relationship with customer"

3 years ago

Nicole Ford

Nicole Ford star-alt star-alt star-alt star-alt star-alt

"Megan was helpful and informative without being pushy or sales-y."

3 years ago

Carol Detloff

Carol Detloff star-alt star-alt star-alt star-alt star-alt

"What a great selection! Found just what I wanted and was helped by a knowledgeable, courteous sales person. #shoplocal"

3 years ago

Becky Creek

Becky Creek star-alt star-alt star-alt star-alt star-alt

"Pat was great to work with and provided prompt communication. FCA staff was pleasant and store was clean. Thankful a company like this is in my hometown. I am editing this to add that Pat also generously donated a box of tiles to our school for a Mother and Father�s Day Project! Very nice and helpful people!"

4 years ago

Katie Martin

Katie Martin star-alt star-alt star-alt star-alt star-alt

"Great customer service! Thanks, Pat!"

4 years ago

Sarah Denault

Sarah Denault star-alt star-alt star-alt star-alt star-alt

"FCA graciously donated carpet squares for my classroom. Pat was quick to respond to my request and extremely helpful when I was in the store. It's so nice to have a great company like FCA in our community!"

4 years ago

James Andrews

James Andrews star-alt star-alt star-alt star-alt star-alt

"Kyle Soucie is the salesman i spoke with. He has a ton of knowledge about the products and doesn't push for a sale. They have a ton of different products there and he is willing to take the time to match you with the best products for your budget."

4 years ago

Kimberly Fuller

Kimberly Fuller star-alt star-alt star-alt star-alt star-alt

"Kyle was very friendly, informative, and low pressure. I didn't feel like I was being given a spiel. Just solid service. Bonus - everyone wore masks - and that is truly appreciated! Thank you!"

4 years ago

Krystal Smith

Krystal Smith star-alt star-alt star-alt star-alt star-alt

"My family and I stopped in on Saturday late afternoon and spoke with Eric. I was on the fence about the style of carpet to purchase. Debating between practicality and current trends, Eric was able to find me something to bridge the gap between the two and we purchased our new carpet within a half hour! I was very happy with the great service, guidance and ex..." Read more

4 years ago

Rene Leyva

Rene Leyva star-alt star-alt star-alt star-alt star-alt

"Eric Jones Did an awesome job explaining the quality of the product and the importance of the padding. He made sure I understood the pricing and helped out with measuring the rooms on the same day! Coming back for more in the near future. A one-stop-shop for most of your projects."

4 years ago

Steve Mitchell

Steve Mitchell star-alt star-alt star-alt star-alt star-alt

"FCA is an awesome place to shop. Great quality floor coverings, fair prices, and very helpful sales consultant."

4 years ago

Brandi Olson

Brandi Olson star-alt star-alt star-alt star-alt star-alt

"A little expensive"

4 years ago

Travis Mann

Travis Mann star-alt star-alt star-alt star-alt star-alt

"Renee and Kyle are great. Friendly to work with and educational. I will definitely be doing more business here."

4 years ago

Amanda Sadler

Amanda Sadler star-alt star-alt star-alt star-alt star-alt

"Mitchel did a great job cleaning our carpets!! No more pet/food stains!!! I definitely would recommend FCA for carpet cleaning!!"

4 years ago

Mike Chavers

Mike Chavers star-alt star-alt star-alt star-alt star-alt

"Eric Jones and the FCA team were easy to work with and helpful. We are thrilled with our new flooring and carpet and Eric bent over backward to make sure that we were."

5 years ago