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93 reviews
3.4/5 average rating
Peter M.
San Francisco, CA
Cris H.
Oakbrook Terrace, IL
"Made an appointment for a fence quote met with the owners son I guess and was very rude. He made it seem like his company was better then others and refused to offer a quote because I asked for a reasonable price. He showed up without calling and pulled into my driveway like he owned the place. Check the other reviews here and you'll see I wouldn't bother wi..." Read more
2 years ago
Phyllis T.
Westchester, IL
"The absolute worst experience with a contractor ever! Ordered months ago and still not fixed. Are you even still in business?"
2 years ago
Grant T.
Chicago, IL
"This company totally ghosted us. They came out to our house to do an estimate and then never gave us the estimate. I emailed them twice afterwards and my husband contacted them too and they just never responded. I do not recommend."
2 years ago
denny w.
Chicago, IL
"STAY AWAY FROM FIRST FENCE! We signed the contract and gave a deposit on April 2nd, 2022. We understood the supply chain delays, and accepted that it could be the end of May before we saw our fence. We were called in early June and given June 19th as our date. 7am, 8am go by, and no one calls, and no one shows up, finally around 9:30 we get a call saying the..." Read more
2 years ago
Clare G.
Chicago, IL
"I would not recommend First Fence. I understand that there are supply chain issues causing delays across all industries but First Fence has lied to me to make a sale and they have not communicated delays or managed expectations whatsoever. I wish I had signed a contract with Freeman Fence instead. We signed a contract with First Fence in March to install an..." Read more
2 years ago
Pearl J.
San Francisco, CA
"Install fence 3/2017 have had problems every year since, 9/18 part of fence fell nails came out. it took until November before someone came out . Then in Nov. 2020 post in front came out of ground, wood rotten. The Back section of fence they fixed fell again because of wind. I Had several conversations with Sales person and owner John about work. They fixed..." Read more
3 years ago
Elaine S.
Chicago, IL
"I am sure the installation and quality are great. However, the communication from the sales manager was terrible. I understand that material from the manufacturer is the problem but there was little communication from the sales person from the start. He lacked project management experience, professional insight and the guts to simply inform his clients...." Read more
3 years ago
The B.
Palatine, IL
"Years ago, First Fence installed our privacy fence. Our first salesman Jon was wonderful. Our fence was and still is wonderful. Still get lots of compliments. After our install, we had an issue that First Fence immediately rectified. Fast forward a couple years. Jon is no longer with the company. We got assigned to Eric Anderson, who in the beginning..." Read more
3 years ago
Rachel G.
Elmhurst, IL
"Problem still not solved. One step taken. I continue to be in a waiting pattern for the rest."
3 years ago
Eric F.
La Grange Park, IL
"Called for an estimate for a new fence at our house. A person from First Fence came to do the estimate, didn't leave any contact information and never gave us an actual estimate in person or via email. I called the company to ask for the estimate with no response. Horrible customer service, apparently the fence industry is so good they don't need more bus..." Read more
4 years ago
Nick L.
Chicago, IL
"Stay away!!!! All of the post have popped out of the ground probably because they didn't dig deep enough. And the fence panels are all discolored. And the work was only done not even 5 years ago. And it came with a life time warranty. I've been calling them to come fix the the problems but they keep say they can't come out because of covid. They just don't w..." Read more
4 years ago
Blair W.
Chicago, IL
"I'm so disappointed with First Fence. I have been trying for months to get the lock on our gate fixed (installed January 2020). We have used First Fence at 4 properties and referred them to many friends/family. Our sales person has been unresponsive. The office told me the owner was going to come out to address this issue 2-3 weeks ago, and just this wee..." Read more
4 years ago
Michael K.
Elk Grove Village, IL
"Once we decided to use first fence it took forever to get them out fir the quote for the black aluminum gate. The price was right so we went with them. I've regretted it since. Yes the installation was good. We've had issues with the paint peeling, the aluminum on the inside where the gates meet. The paint idea bubbling. It looks bad. Brackets keep co..." Read more
5 years ago
Alistair M.
Denver, CO
"Inaccessible, dishonest, poor quality. First Fence dug through a sewer line and filled with concrete without telling us. It was obvious they hit it since pieces of the sewer were found all over. This caused major plumbing backups in our house and damaged our floors. They were not responsive to our calls or emails about the matter. Aside from that, quality..." Read more
5 years ago
Patryk G.
Schaumburg, IL
"I would not recommend them at all. Actually they lost a $3k sale of another fence in my family because of the frustration and lack thereof professional work completed. The install went ok, it was overly angled in my option but the sales person stated it was lack of communication on my part; if I wanted it straighter. Every time you call the office for any is..." Read more
5 years ago
Gary G.
Arlington Heights, IL
"It was a terrible experience using First Fence. The installation caused damage to a gas line running to my gas grill and damage to an underground sprinkler system. Despite being informed ahead of installation about those lines, First Fence claimed no responsibility. The fence itself was installed with several broken boards and is missing sufficient nails to..." Read more
6 years ago
Anthony B.
Chicago, IL
"The worst ever!!!!!! They are completely unprofessional and have no idea what they are doing. AVOID!!!!! They took my money. Accessed area of my home without permission and just left because life is hard and people have expectations."
6 years ago
yoko a.
Oak Park, IL
"We recently ordered our fence from First Fence. They came to take down the old fence even though they did not have enough new materials. Now they say we need to wait 4-5weeks for the materials to arrive! Our poor neighbor can't let their dog run in their backyard because there is no fence. In addition, the gate they have installed doesn't close with the l..." Read more
6 years ago
M. P.
New Lenox, IL
"If I could my rating for this company would be zero! They installed our fence not quite 8 years ago. 2 years ago we tried getting them to come out (5 1/2 years after install) to repair popping fence posts and I don't me 2 or 3 there are 35 posts popped up with the concrete. It just gets worse over time. We have 3 gates and you have to fight to get them open..." Read more
7 years ago
Sara B.
Western Springs, IL
"My next door neighbor hired this company to install a fence along the border between our two properties. Well, they inadvertently put the fence one foot onto my property for the entire 80 foot length of the fence. I even pointed out the property markers to the installation crew, but they did it anyways. The Village code enforcement came out and verified t..." Read more
7 years ago
Diane F.
Broadview, IL
"After waiting at least two months to get an estimate, they finally called twice in a row and left the same message. Anaya and sons Fence Co. had already installed my fence by then."
8 years ago
Denise S.
Tucson, AZ
"So far a headache. We ordered the fence in the beginning of April. April 22nd the installer came out and supposedly met with our town's building inspector. First fence noticed that the wrong colored post and rails were ordered, so that delayed the install. Today was install day, and we were told a tree is on the property line and a planting bed needs to be..." Read more
9 years ago
Amy W.
Chicago, IL
"i ordered an Endwood fence with horizontal slats from salesperson, Eric Anderson. They came out on a thursday, dug up 3 foot deep holes then did not return for 3 days. Of course my neighbor complained about the possibility of negligence if her or her children fell in. I then tried to cover the holes with the junk First Fence left strewn on my property and ca..." Read more
9 years ago
Brian D.
Elmhurst, IL
"First Fence will build you the fence they want to build. Maybe it will even be the fence you want. I own and rent out a townhome in the Brandywine complex in Villa Park. It had a very old fence around its back yard, built in the early 1980's. It had been built so heavy duty that one of the townhome employees joked that is was almost a fortress. But rece..." Read more
10 years ago
"I would not recommend first fence - billed me in error for 20 extra feet of vinyl fencing - apparently this extra fenced billed in error ( hopefully not fraud ) is less expensive than the estimated cost provided . Buyer beware ."
4 months ago