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93 reviews
3.4/5 average rating
Patricia B.
Westchester, IL
Peter M.
San Francisco, CA
"I would not recommend first fence - billed me in error for 20 extra feet of vinyl fencing - apparently this extra fenced billed in error ( hopefully not fraud ) is less expensive than the estimated cost provided . Buyer beware ."
2 months ago
Jasmine N.
Elmwood Park, IL
"We absolutely love our fence. Was installed last November within the matter of just a day. Staff were friendly. Had some minor issues but were resolved very quickly. At some points it seemed slightly unorganized but as long as you talk to the same person everything is resolved very efficiently. Price was definitely worth the quality of the fence."
3 months ago
Cris H.
Oakbrook Terrace, IL
"Made an appointment for a fence quote met with the owners son I guess and was very rude. He made it seem like his company was better then others and refused to offer a quote because I asked for a reasonable price. He showed up without calling and pulled into my driveway like he owned the place. Check the other reviews here and you'll see I wouldn't bother wi..." Read more
2 years ago
Phyllis T.
Westchester, IL
"The absolute worst experience with a contractor ever! Ordered months ago and still not fixed. Are you even still in business?"
2 years ago
Baldemar T.
Elk Grove Village, IL
"First I have to say their fence is excellent. The managing team is the weak link to the process. They told me it would take 8 to 10 week to install the fence which I agreed. On the 10th week no one called so I called. They told me it had change to 10 to 12 weeks. I told them I might be out of town in that time period. They told me that wouldn't be a problem..." Read more
2 years ago
Grant T.
Chicago, IL
"This company totally ghosted us. They came out to our house to do an estimate and then never gave us the estimate. I emailed them twice afterwards and my husband contacted them too and they just never responded. I do not recommend."
2 years ago
Alex L.
Windsor Charter Township, MI
"AVOID - We had a new fence installed in September 2021 for our new home. In December part of the fence collapsed overnight apparently due to wind. We spoke to an incredibly rude woman the next day who told us they were too busy with new installs to come repair ours. Thankfully our builder was able to pull some strings and made them come repair the fence othe..." Read more
2 years ago
denny w.
Chicago, IL
"STAY AWAY FROM FIRST FENCE! We signed the contract and gave a deposit on April 2nd, 2022. We understood the supply chain delays, and accepted that it could be the end of May before we saw our fence. We were called in early June and given June 19th as our date. 7am, 8am go by, and no one calls, and no one shows up, finally around 9:30 we get a call saying the..." Read more
2 years ago
Clare G.
Chicago, IL
"I would not recommend First Fence. I understand that there are supply chain issues causing delays across all industries but First Fence has lied to me to make a sale and they have not communicated delays or managed expectations whatsoever. I wish I had signed a contract with Freeman Fence instead. We signed a contract with First Fence in March to install an..." Read more
2 years ago
Michael T.
Park Ridge, IL
"Have to update my review,after 19 days 1st fence did send the estimate. very slow but did send it"
2 years ago
Robin W.
Hillside, IL
"My husband & I hired First Fence to install a vinyl fence. The project took longer than expected because of manufacturers delays, but First Fence did rectify the problem. Family, friends & neighbors love our vinyl fence. So far we're satisfied with the installation of the fence and hopefully our vinyl fence will last for decades to come."
3 years ago
Pearl J.
San Francisco, CA
"Install fence 3/2017 have had problems every year since, 9/18 part of fence fell nails came out. it took until November before someone came out . Then in Nov. 2020 post in front came out of ground, wood rotten. The Back section of fence they fixed fell again because of wind. I Had several conversations with Sales person and owner John about work. They fixed..." Read more
3 years ago
Katherine S.
Brookfield, IL
"After having multiple fencing companies provide quotes for a backyard fence, and tell me the work would have to wait 16 weeks (!!), I am thrilled to have found First Fence. Jesse in sales was incredibly responsive and helpful in determining the needs for my backyard fence (cedar scalloped wood), and also helped me through the permitting process with my town'..." Read more
3 years ago
Elaine S.
Chicago, IL
"I am sure the installation and quality are great. However, the communication from the sales manager was terrible. I understand that material from the manufacturer is the problem but there was little communication from the sales person from the start. He lacked project management experience, professional insight and the guts to simply inform his clients...." Read more
3 years ago
The B.
Palatine, IL
"Years ago, First Fence installed our privacy fence. Our first salesman Jon was wonderful. Our fence was and still is wonderful. Still get lots of compliments. After our install, we had an issue that First Fence immediately rectified. Fast forward a couple years. Jon is no longer with the company. We got assigned to Eric Anderson, who in the beginning..." Read more
3 years ago
Rachel G.
Elmhurst, IL
"Problem still not solved. One step taken. I continue to be in a waiting pattern for the rest."
3 years ago
Eric F.
La Grange Park, IL
"Called for an estimate for a new fence at our house. A person from First Fence came to do the estimate, didn't leave any contact information and never gave us an actual estimate in person or via email. I called the company to ask for the estimate with no response. Horrible customer service, apparently the fence industry is so good they don't need more bus..." Read more
4 years ago
Nick L.
Chicago, IL
"Stay away!!!! All of the post have popped out of the ground probably because they didn't dig deep enough. And the fence panels are all discolored. And the work was only done not even 5 years ago. And it came with a life time warranty. I've been calling them to come fix the the problems but they keep say they can't come out because of covid. They just don't w..." Read more
4 years ago
John N.
Woodridge, IL
"I called First Fence and was immediately impressed with their operation. First Fence is a professional organization that produces first rate fences. I was pleased with their professionalism and attention to detail. They were extremely flexible as my idea for the fence changed and they re-did the work at no additional charge. I worked with James in sales a..." Read more
4 years ago
Blair W.
Chicago, IL
"I'm so disappointed with First Fence. I have been trying for months to get the lock on our gate fixed (installed January 2020). We have used First Fence at 4 properties and referred them to many friends/family. Our sales person has been unresponsive. The office told me the owner was going to come out to address this issue 2-3 weeks ago, and just this wee..." Read more
4 years ago
Vince M.
Lombard, IL
"From start to finish I couldn't have asked for a better experience!!! This was our first fence and the salesman Chris answered our every question and gave great advice... The installation crew was extremely professional and got the job done in one day!!! We absolutely love how it came out!!! I would highly recommend this company and cannot wait to enjoy my b..." Read more
4 years ago
Sherri S.
McHenry, IL
"Put our no maintenance fence up today. One day :-) Our dogs love it. Highly recommend!"
5 years ago
Kathleen G.
Forest Park, IL
"Had First Fence take down an old fence and put up a new one several years ago. It looked fine, but this year my handyman was staining it and noticed it was wobbly. After some investigation, several of the posts weren't sunk in concrete they're just in the ground, so they're rotting and making the fence unstable. Not cool."
5 years ago
Michael K.
Elk Grove Village, IL
"Once we decided to use first fence it took forever to get them out fir the quote for the black aluminum gate. The price was right so we went with them. I've regretted it since. Yes the installation was good. We've had issues with the paint peeling, the aluminum on the inside where the gates meet. The paint idea bubbling. It looks bad. Brackets keep co..." Read more
5 years ago
"Thank you First Fence Company for an amazing job on installing my fence in 1 day. Your team was on time and cleaned up after the project was done."
12 days ago