Capterra 
G2 
41 reviews
4.3/5 average rating
Jessie M.
Cashier , Jessie Morrison
Radim Z.
Co-CEO, Drinkit
"Messenger is a no brainer - a must have for any online store. Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees."
2 years ago
Roberto V.
Sales & Marketing Manager, CAMPEGGIO PUNTALA SRL
"With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-"
3 years ago
Vojtech P.
Regional Manager Central Europe, THG Nutrition
"We use this programme for Viber in my region only and except some opt out issues everything works well."
3 years ago
Davide M.
CTO, MPS Solutions
"The product is quite intuitive especially in the ticket management and user-follow-up part. You can manage different roles for operators and it's easy to hook pre-populated chat blocks to manually managed chats. Another thing that I really liked is the possibility of using variables to be associated with customers directly from automated chats and then find..." Read more
3 years ago
James B.
Head of CRM, Myprotein
"Great product. Easy to use and analyse all in one platform"
3 years ago
Verified Reviewer
"Overall, still good experience considering the low cost of use. It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient."
3 years ago
Verified Reviewer
"It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries."
4 years ago
Shenda M.
Sales support specialist , Imerys
"Was great. Messages were sent and received fast & quick!. You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc.."
4 years ago
Daniele B.
Product Manager, Everli
"Reduce redundant communication to the customer team and reduce waiting time before getting an answer from the support. The chatbot and it implementation. As the whole platform once you understand how to set up the chatbot it's easy to maintain and there is no need to have tech dev involved in it."
4 years ago
Christoph B.
Social Media & Online Manager, Sparda-Bank München eG
"It makes it possible that we can still use whatsapp as a company"
5 years ago
Ollie P.
Senior Digital Marketing Executive, Forever Living Products
"The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feed..." Read more
5 years ago
"My overall experience with messenger have been mostly good experiences and would recommend it to others. What I like most about messenger is being able to make calls and I can choose to see the other person as well"
2 years ago