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76 reviews
4.1/5 average rating
Rebecca S.
San Diego, CA
Amy K.
San Diego, CA
"Javier Payan and the team were AWESOME. They re-tiled, new cooping around the pool and did a repair on the spa. Very happy with my job. I would highly recommend them. Even after the repair there was a pump issue and they were on it with EXELLENT customer service via the phone and at the house. His team of in house folks are top drawer."
9 months ago
Amy K.
San Diego, CA
"Javier Payan and the team were AWESOME. They re-tiled, new cooping around the pool and did a repair on the spa. Very happy with my job. I would highly recommend them. Even after the repair there was a pump issue and they were on it with EXELLENT customer service via the phone and at the house. His team of in house folks are top drawer."
9 months ago
Araceli G.
Chula Vista, CA
"Big shout out to Payan Pool Service, the owner Javier Payan and his team. Payan Pool Service is an awesome company. They just completed our pool/spa project. They were professional, trustworthy, easy to work with and excellent communicators. Their price was very competitive and included items in their basic pool cost that were "additional" with other compani..." Read more
a year ago
Debbie M.
San Diego, CA
"Payan Pools takes care of my friend's pool - the water in the pool is so crystal clear it looks like diamonds. My friend is so happy with their service and continued maintenance on the equipment ie heater, cleaner, pump etc has made them so very happy they chose Payan Pools to be their service provider- highly recommend!"
2 years ago
Debbie M.
San Diego, CA
"Payan Pools takes care of my friend's pool - the water in the pool is so crystal clear it looks like diamonds. My friend is so happy with their service and continued maintenance on the equipment ie heater, cleaner, pump etc has made them so very happy they chose Payan Pools to be their service provider- highly recommend!"
2 years ago
Linda N.
San Diego, CA
"BEST SERVICE. We needed some service and a hand rail that would not get hot in the sun! Payan pool to the rescue. Quick, knowledgeable, polite. I recommend them without reservation!"
2 years ago
Linda N.
San Diego, CA
"BEST SERVICE. We needed some service and a hand rail that would not get hot in the sun! Payan pool to the rescue. Quick, knowledgeable, polite. I recommend them without reservation!"
2 years ago
Tiep L.
Serra Mesa, San Diego, CA
"Our HOA had a relatively young pool heater go bad. One of the brass nuts connecting a thermo-sensor broke off. Every other company wanted us to just throw away 4 year young heater and replace it with another heater for $5000 to $6000. Payan instead worked with us to replace just a component in heater for $1200 to get it working again."
2 years ago
Tiep L.
Serra Mesa, San Diego, CA
"Our HOA had a relatively young pool heater go bad. One of the brass nuts connecting a thermo-sensor broke off. Every other company wanted us to just throw away 4 year young heater and replace it with another heater for $5000 to $6000. Payan instead worked with us to replace just a component in heater for $1200 to get it working again."
2 years ago
Sandy M.
Poway, CA
"BEST SERVICE EVER!! We had a pool vac regulator that came apart and the spring & plastic cone got sucked into the pipe leading to the actuator a couple of weeks ago. The pool pump stopped priming and our pool was quickly becoming a POND! We had sought out about 5 different companies to help us find and solve the issue. We were able to get a visual..." Read more
2 years ago
Sandy M.
Poway, CA
"BEST SERVICE EVER!! We had a pool vac regulator that came apart and the spring & plastic cone got sucked into the pipe leading to the actuator a couple of weeks ago. The pool pump stopped priming and our pool was quickly becoming a POND! We had sought out about 5 different companies to help us find and solve the issue. We were able to get a visual image..." Read more
2 years ago
Charlie K.
Chula Vista, CA
"Can't say enough great things about this company. I'm not a regular customer for cleaning / etc , but I reached out to them with an equipment repair. Not only were there incredibly responsive, but they went the extra mile to determine I was covered under a Jandy warranty. Super responsive and helpful, they will forever be my go to for pool repair and service..." Read more
2 years ago
Charlie K.
Chula Vista, CA
"Can't say enough great things about this company. I'm not a regular customer for cleaning / etc , but I reached out to them with an equipment repair. Not only were there incredibly responsive, but they went the extra mile to determine I was covered under a Jandy warranty. Super responsive and helpful, they will forever be my go to for pool repair and service..." Read more
2 years ago
Ben G.
La Jolla, CA
"Mediocre service and corporate office is not focused on customer service, but rather their actions and messaging suggests they are out to make as money as possible off you."
3 years ago
Ben G.
La Jolla, CA
"Mediocre service and corporate office is not focused on customer service, but rather their actions and messaging suggests they are out to make as money as possible off you."
3 years ago
Paul H.
San Diego, CA
"We contracted Payan to do a complete resurfacing of our pool with upgraded coping, tiles and a beautiful water feature. The project never lagged. Javier helped us through every decision and supervised every step. The finished project looks amazing!!"
3 years ago
Paul H.
San Diego, CA
"We contracted Payan to do a complete resurfacing of our pool with upgraded coping, tiles and a beautiful water feature. The project never lagged. Javier helped us through every decision and supervised every step. The finished project looks amazing!!"
3 years ago
J J E.
El Cajon, CA
"I have never worked with a company that is so accommodating. Each staff member is pleasant, helpful and knowledgeable. I can't say enough nice things about them. Additionally, the installation of our new equipment was seamless."
3 years ago
J J E.
El Cajon, CA
"I have never worked with a company that is so accommodating. Each staff member is pleasant, helpful and knowledgeable. I can't say enough nice things about them. Additionally, the installation of our new equipment was seamless."
3 years ago
Robert O.
Villas del Mar, Mazatlán, Mexico
"Had a problem with my SPA so I called Payan pools who I had used before. It took 1 month to have someone come out and look at my spa. He spent maybe two minutes and told me I needed a new pump motor. I agreed with there estimate and then just starting waiting. Two and a half months later and several calls from me on the the status and no answers from them I..." Read more
3 years ago
The Business Cleaning C.
San Diego, CA
"I have to start by saying that Payan Pools is by far the best Pool service we ever had, starting with owner Javier Payan, to Arian our assigned pool guy. They are very responsive and Kris at their office always returns my calls.We had a situation last week on a Sunday where the heater for our spa died and needed to be replaced.Kris was on the phone w..." Read more
4 years ago
Jay V.
San Diego, CA
"I had several pool companies and plumbers come by to try to fix an issue I was having - a major blockage in our return line. One plumber recommended Payan. Their team responded quickly and arranged an appointment. During their visit, the team was able to fix the issue within an hour. Saved me from digging up concrete which would have cost thousands. I could..." Read more
4 years ago
Jay V.
San Diego, CA
"I had several pool companies and plumbers come by to try to fix an issue I was having - a major blockage in our return line. One plumber recommended Payan. Their team responded quickly and arranged an appointment. During their visit, the team was able to fix the issue within an hour. Saved me from digging up concrete which would have cost thousands. I could..." Read more
4 years ago
Joe S.
La Jolla, La Jolla, CA
"Was supposed to receive a quote for an acid wash and change in pool lighting. Tech never showed I was told they got caught up and they would be there five hours later. When I called to follow up they said "they won't be able to make it." If this is how they handle quotes I wonder how they would have handled the job. Disaster avoided."
4 years ago
"Background: 5 years ago we working on a large backyard remodel where we uncovered 20 year old pool pipes below the old hardscape. The new design required that we had to move the pool equipment so we decided to hire Javier and his crew to replace the pipes and run them to our new location. We showed him our current set up which was a jumbled mess and expr..." Read more
5 months ago