Retail Express Reviews & Testimonials

4.9 (40)

Reviews: 40


5
95%
4
3%
3
3%
2
0%
1
0%

98% of customers would recommend Retail Express

Karlton Huang

Karlton Huang star-alt star-alt star-alt star-alt star-alt Verified customer

Co-Owner, Marais, Australia

"Retail Express is very easy to use – staff pick it up quickly whenever we open a new store."

4 years ago

Chad Sawtell

Chad Sawtell star-alt star-alt star-alt star-alt star-alt Verified customer

Owner, Vast, Australia

"We turned our old program off at 5pm and turned Retail Express on at 9am the next day – no downtime."

4 years ago

Grant Mayo

Grant Mayo star-alt star-alt star-alt star-alt star-alt Verified customer

Owner, Nutrition Warehouse, Australia Wide

"I don’t think we would now have 54 stores if we didn’t begin with Retail Express."

4 years ago

Matt Turner

Matt Turner star-alt star-alt star-alt star-alt star-alt Verified customer

Owner, 99 Bikes, Australia Wide

"We had 60 or 70 new staff join the business in two years, so we highly value something that people can pick up quickly."

4 years ago

Caza S

Caza S star-alt star-alt star-alt star-alt star-alt

"Since you guys moved to Maropost the support response has been woeful - sorry Retail Express was an excellent company easy to deal with ect.. however not too impressed with Maropost :/"

a year ago

Google review

Phil Daniel

Phil Daniel star-alt star-alt star-alt star-alt star-alt

"We had a problem getting some printers setup onto our Mac network that was using parallels. The team at Retail Express didn't give up even though there were some hiccups. Daniel at support then took over and had it sorted very quickly."

a year ago

Google review

Gurpreet Padda

Gurpreet Padda star-alt star-alt star-alt star-alt star-alt

"Very friendly service, great support team. Anytime we have issues with Retail express, their support team is there to assist us."

a year ago

Google review

karina cripps

karina cripps star-alt star-alt star-alt star-alt star-alt

"I am very with the prompt service from REX. Great customer service."

a year ago

Google review

Shane Hulbert

Shane Hulbert star-alt star-alt star-alt star-alt star-alt

"Fantastic software with more improvments on the way, from sales to implementation communication is unbeatable, I've tried many big name IMS but this one is by far the easiest for setup, use and support Big thank you to the implementation team, R....... You're a legend!"

a year ago

Google review

Derek Spillane

Derek Spillane star-alt star-alt star-alt star-alt star-alt

"The company I work for has been using Retail Express for the last 6 month and the service has been incredible. Anytime we had an issue the customer service team have been exceptionally helpful and responsive. The RE package itself is very good and fits well with our operation, no issue with outages as we have the offline facility and so far the entire opera..." Read more

a year ago

Google review

Melissa Taylor

Melissa Taylor star-alt star-alt star-alt star-alt star-alt

"We have been using RE for two weeks now. Learning daily !!! If we can't figure it out their Knowledge Base is fantastic and if that doesn't help jump on the phone and the response time has been amazing, helpful and informative. Very Happy so far."

2 years ago

Google review

Sunil Narayan

Sunil Narayan star-alt star-alt star-alt star-alt star-alt

"Overall im satisfied. Although the system can upgraded to do better with added feature like being able to email delivery slips etc. Could be better with more user friendly features or more tailored."

2 years ago

Google review

Natalie Chapman

Natalie Chapman star-alt star-alt star-alt star-alt star-alt

"We really appreciated the regular contact throughout the implementation process, the hardware checks, the help to upload data into the system, as well as the advice during "go-live" day. Big thanks to your terrific team!"

2 years ago

Google review

Googles Kenden

Googles Kenden star-alt star-alt star-alt star-alt star-alt

"Service and support was excellent. Ben helped me re integrate with Xero and sorted out my issues."

2 years ago

Google review

Tony Gill

Tony Gill star-alt star-alt star-alt star-alt star-alt

"Have done 2 implementations and used other systems - stacks up in almost every area...and getting better with more users. Am about to do another omni channel business with a number of integrations (shopify etc). Excited to see improvements for the business Im working in."

2 years ago

Google review

Deniz Kizilkaya

Deniz Kizilkaya star-alt star-alt star-alt star-alt star-alt

"Great customer service every time I have questions. Always pleased with their help, they always have the solution."

2 years ago

Google review

Michael Martin

Michael Martin star-alt star-alt star-alt star-alt star-alt

"Great response time and helpful advise"

2 years ago

Google review

Sales Malvern Irrigation

Sales Malvern Irrigation star-alt star-alt star-alt star-alt star-alt

"Follow up and having a solution to the issue was great !"

2 years ago

Google review

Janice Hawken

Janice Hawken star-alt star-alt star-alt star-alt star-alt

"Retail Express is a great POS system and the support they are able to give is outstanding. No question appears too dumb for them and they are supportive throughout the process and super fast at responding."

2 years ago

Google review

MobileBeat Helensvale

MobileBeat Helensvale star-alt star-alt star-alt star-alt star-alt

"The support team is always so polite and helpful on the phone. The online service is is great as well and I get a response usually pretty quickly."

2 years ago

Google review

Stephen Brumwell (Darkura)

Stephen Brumwell (Darkura) star-alt star-alt star-alt star-alt star-alt

"Absolutely fantastic customer support and prompt service!"

2 years ago

Google review

Tony Devlin

Tony Devlin star-alt star-alt star-alt star-alt star-alt

"I am always happy with the prompt emails received back whenever I have any questions. No problem is too big or small for them. The staff are always polite & helpful."

2 years ago

Google review

Alan Ward

Alan Ward star-alt star-alt star-alt star-alt star-alt

"At Chiefs Australia (formerly Nerta Qld Pty Ltd), we have been using Retail Express as our main inventory and invoicing system for over 4 years. Very happy with the system and always impressed with the level of support we receive. Prompt and accurate at all times. Alan Ward, Business Manager."

2 years ago

Google review

Jen Moore

Jen Moore star-alt star-alt star-alt star-alt star-alt

"We have recently started using Retail Express. The support has been great, they are quick to respond and assist with any questions, either via email or phone. We also recently had onsite training with Wade. Wade was wonderful, very professional, explained things in a way that we all understood and could then put into practice. I would happily recommend the p..." Read more

2 years ago

Google review

Adam Tyrrell

Adam Tyrrell star-alt star-alt star-alt star-alt star-alt

"Always get my problem solved"

3 years ago

Google review