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Anonymous
"I recently part exchanged my car with SMC and bought another used car from these guys, the Chelmsford branch. Sadly the experience has been horrific. I was told by them from the off that they had lost the service history for the new car which should have rung warning bells.. but we continued with the purchase and they said I could collect on Tuesday. Then it..." Read more
3 years ago
Anonymous
"Very poor customer service. Enquired about a car and was told it was in storage; they would phone me back IF they could get it to their sales lot. No phone call came; over the following days, they increased the price by £500! I can only imagine what the after sales care must be like"
3 years ago
Dean S
"Purchased a car from SMC Car Sales Limited (Shenfield Motor Company) on the 29th May, Travelled over 4 hours to see the car that I was told was in perfect condition with only 15000 miles on the clock. (actually had 17000miles on). When arrived at the dealership the car its self was not in perfect condition far from it, the rear bumper was all paint flaked..." Read more
4 years ago
Mark B
"Phoned to view a Vauxhall Zafira at their Shenfield site. Told to go on Wednesday. When I arrived no car to view. Guy I spoke to promised he was going to arrange for a car to be driven to my house, later that day, to view. Left contact details. Never contacted again. Phoned on Friday to enquire what happened and was promised a call back within 20 minutes. Ne..." Read more
4 years ago
Simon T
"Contacted them at 11am and was told they'd call me back in 30 minutes. Called them back at 3pm to ensure they had my correct number, and once again I was told that they'd call me back. If I can't trust them to do something as simple as call me back, I definitely can't trust them to sell me a car."
4 years ago
Lee E
"Car was damaged from time of looking at it to the time of collection was told not our problem we have already been paid"
4 years ago
Donna R
"Went to garage as they had the car I wanted, looked tidy and they were so helpful. We asked if they could put a years mot on it. I called to see what was happening and they said it needed a new tank. I accepted everything that was said as it wasn't a new car so I was happy to wait. Then for some reason I checked dvla website and found they had tried to re m..." Read more
5 years ago
"Bought 30k value car they give me the car with the front screen cracked also after 30 minutes drive I had exhaust problem. I drop the car to their mechanics and i after couple of days I had the same problem."
3 years ago