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38 reviews
4.4/5 average rating
Jill C.
Matt P.
"Great product and super helpful technical team. User friendly and really helps me run my business"
3 years ago
Teri B.
"It is ok, the guys on support are good, some more knowledgeable than others but they are happy to pass on to those that know. [SENSITIVE CONTENT HIDDEN] is awesome, so patient and your star player."
3 years ago
Martin W.
"overall Tharstern is a good experience and once you know where things are it is easy to use. I like that Tharstern is fairly easy to use and can be linked with other software to make workflow easier"
3 years ago
James M.
"The ability to create estimates quickly, and being able to look at customers ordering/non ordering habits."
3 years ago
Debbie L.
"I think for the regular people who quote jobs Tharstern is invaluable and makes their lives easier - for new users I find it complicated. It is ok if you know your way around it"
3 years ago
Sharon H.
"Communication from account manager on specifics could be improved. Covers entire business from estimating through to invoicing and reporting. Easy to use when set up correctly. The support team are really helpful."
3 years ago
John R.
"We are still in the implementation phase but my overall experience has been very positive. The implementation team and support staff is responsive (about as well as expected, considering they are 5 time zones away)."
3 years ago
Gill T.
"I have worked with Tharstern now for over 15 years and would not consider looking for an alternative solution for our business. The support that is provided by the support team and also by using the Portal is prompt and is an excellent service"
3 years ago
Stephen G.
"Job and estimate creation are easier on simpler specifications."
3 years ago
Chris S.
"Exceptional - customer service and tech support very knowledgeable indeed. Not just of the system either (which is all too often the case elsewhere) but with actual print and its processes too."
3 years ago
Lee C.
"The product is easy to use. The support team are pretty good at fixing problems"
3 years ago
Asif C.
"Got to give a special mention to [SENSITIVE CONTENT HIDDEN] who have been excellent in all dealings with them. The fact that it can integrate with Hubspot and the support from Tharstern."
3 years ago
RUSSELL R.
"My overall experience with Tharstern has be very good the guys in support are alway very helpful and go out of there way to help which mean a lot to a company of our size without an IT department ."
3 years ago
Rick V.
"Overall we are a happy customer, it does what we need it to and if we ever have any issues or are just unsure about how something works, the knowledgeable support team are always happy to help, over the phone or by email."
3 years ago
John R.
"I was involved from day 1, I played a leading role in the decision to go with Tharstern, I was and still am the implementation lead and administrator of the software. Implementation/Deployment was long but Tharstern are with you all the way through implementation. The Tharstern support desk is excellent, all agents are very knowledgeable and extremely helpfu..." Read more
3 years ago
David B.
"Great. Software is very good and support is excellent, as they have full knowledge even on back end functionality such as SQL, Crystal Reports, Stored procedures and the lot. We are very glad to have purchased Tharstern as this radically changed the way every department works."
3 years ago
Russell S.
"Generally the people at Tharstern are very accommodating. [SENSITIVE CONTENT HIDDEN], in particular, has been very helpful over the last few months as we integrate a new module"
3 years ago
Neil W.
"We are pleased with how the implementation and support teams have helped to address our objectives and challenges outlined at the start of the project."
3 years ago
Alan H.
"Impressive from installation, training, implementation and follow-up. No short-cuts taken. We know we are in safe-hands and can rely on the Tharstern customer service and technical personnel to help when needed."
3 years ago
Brett K.
"The implementation process was very well planned by Tharstern. The time spent with the Tharstern consultants was invaluable, as the took time to learn our business and needs over simply deploying a software package. The consultants were always well prepared to deliver and support training content. The software platform has driven us to look at our process..." Read more
3 years ago
Rebecca O.
"Tharstern Layout library is helping us speed up pre-press imposition and ensure they our planned correctly for our finishing dept. The planning boards are helping to improve our OTIF rates by ensuring a specific running order on press"
3 years ago
MARTIN S.
"Scheduling. easy to use, nice and colourful. great customer service"
3 years ago
Andrew M.
"Generally I have found it a reliable platform to run our day to day production and it has been invaluable in analyzing our efficiency overall."
3 years ago
Antony C.
"Am still learning how to use the system in PRO and as such need some more practice!. Its ability to record real world costs and clearly show cost vs selling price"
3 years ago
"The Print Estimating and Jobs Costing modules are the areas we use the most within the software. The ease of estimating has allowed us to expand who within our business is able to estimate jobs accurately and with the correct production information. Secondly the ease of being able to get the data out of the system to analyse is extremely beneficial to us."
3 years ago