Endorsal 
39 verified testimonials
4.2/5 average rating
Linda Shaw
Deborah Miller
"Went into Westlake store and inquiring about carpeting. Told Linda (Sales representative) we wanted to carpet Master bedroom, large living room as well as STEPS!! ONE would think they would tell the customer that there is a Up-CHARGE for stair installation for a normal water fall install. No upgrades! Just a normal steps installation. They came to the resid..." Read more
2 years ago
Sally Lenhart
"I would like to say it was great - but it was not! I had a very small bath and landing done in hardwoods. The floor was level when I had tile but now slants with the hardwood. The comment was "we told you this would happen" - I don't remember that comment - so I have left the floor the way it was, however, I called Tricia (my sales person) that the one thing..." Read more
3 years ago
Yvette �vetsue� Gontkovsky
"We spent more than $20,000 at Westbay on exotic hardwood and top of the line Karastan. The carpet installation was so poor that the seams have pulled apart as well as the carpet close to the wall and around the tile in our front entryway. We found stapes and even a 3� carpentry nail sticking up through the carpeting. Our rugs look as though they�ve been down..." Read more
5 years ago
Lisa Wancho
"I wouldn't recommend WestBay to anyone. They don't even deserve 1 star. They didn't install our kitchen floor correctly after delaying the install several times, their customer service is nonexistent, they were very argumentative in every interaction, repeatedly lied to us, refused to rectify the problem, but had no problem depositing our check. Very surpris..." Read more
9 years ago
"We had a very bad experience with WestBay. A job that was supposed to take 6-8 weeks took 14 weeks, and our house was a mess for a month because they started the job and then figured out they didn't order enough flooring material. Since they don't make the flooring material their most important job is to properly estimate the amount needed. They shouldn't..." Read more
2 years ago