Endorsal 
39 verified testimonials
4.2/5 average rating
Cindy Davis
Nancy Romance
"Linda was great! Helped me through the process of designing our new shower."
2 years ago
M Ruper
"Westbay installed our LVT flooring and not only did a fantastic job with their workmanship but working with us in a compassionate and professional manner. After purchasing the flooring and scheduling an installation date, unfortunately my wife was diagnosed with breast cancer. Allison, George, and Mark put our project on hold as we requested due to my wife..." Read more
2 years ago
Lou Grasso
"Excellent customer service and installation. We purchased LVT flooring and it came in on time and was installed on time and to perfection. Excellent communication. The floors turned out so great we went back to them for our kitchen backsplash. The delivery and installation of the backsplash was also done to perfection and on time. When you�re doing a big pro..." Read more
2 years ago
Robert Chikik
"Very helpful and found what I was looking for."
2 years ago
Linda Shaw
"We had a very bad experience with WestBay. A job that was supposed to take 6-8 weeks took 14 weeks, and our house was a mess for a month because they started the job and then figured out they didn't order enough flooring material. Since they don't make the flooring material their most important job is to properly estimate the amount needed. They shouldn't..." Read more
2 years ago
Connie Matlin
"The owner reached out to me and came to my home to evaluate the carpet. He concurred that there was some irregularity. He helped arrange a satisfactory solution to my concerns."
2 years ago
Deborah Miller
"Went into Westlake store and inquiring about carpeting. Told Linda (Sales representative) we wanted to carpet Master bedroom, large living room as well as STEPS!! ONE would think they would tell the customer that there is a Up-CHARGE for stair installation for a normal water fall install. No upgrades! Just a normal steps installation. They came to the resid..." Read more
2 years ago
Howard Trapp
"Good place to shop"
3 years ago
Connie Cutietta
"They just installed a new kitchen floor and family room carpeting for me, and I am delighted. Allison really was wonderful in helping us make our selections. Terry and Rico worked incredibly hard and were gifted artists who made my kitchen look better than I ever thought possible. Jessie did my carpet and did high quality work quickly with great attention..." Read more
3 years ago
Sally Lenhart
"I would like to say it was great - but it was not! I had a very small bath and landing done in hardwoods. The floor was level when I had tile but now slants with the hardwood. The comment was "we told you this would happen" - I don't remember that comment - so I have left the floor the way it was, however, I called Tricia (my sales person) that the one thing..." Read more
3 years ago
Elizabeth Gildone
"Linda's assistance with selecting my backsplash was great. She spent a considerable amount of time helping me identify a hard-to-find color of tile to go with my kitchen's color palette and we discussed various installation patterns. I happened to find a pattern I liked online and she made sure it would work in my space. The grout color she suggested was..." Read more
4 years ago
Lisa Thomas
"Westbay is always Extremely professional, reasonably priced, and do great installs. Just signed up for a second job on a different floor :) Linda was very nice and Scott helped answer our questions when he came out to measure."
4 years ago
George Mcpherson
"I've got to say, nothing beats a small business. The big box stores just do not provide that one on one feeling. I'd like to thank Linda Jancsek and Westby Floor Source for coming through for us in this crazy year. Finding what we wanted at an amazing price in just a couples. My flooring source for sure."
4 years ago
Lori Sherwood
"We were extremely happy with our experience from start to finish. We did a bathroom remodel and needed flooring tile and accent tile for shower and tub. Tricia the salesperson we worked with was extremely knowledgeable and when we were �confused�. Steered us in the perfect direction for our selections. She was instrumental in pulling a beautiful bathroo..." Read more
4 years ago
Mike F
"Had a great experience buying carpet & tile from them. Very professional & helpful picking out the perfect flooring for our home. Installers did a great job, showed up on time & did a good job cleaning up after. Highly recommend them over a big box store like Home Depot."
4 years ago
Marlene Herman
"Friendly helpful staff. Would prefer a bit more natural light for my preference. Clean well organized store."
4 years ago
Jana Kruger
"Excellent customer service from start to finish."
4 years ago
Craig Hadley
"A great place for flooring!"
5 years ago
Bobby Colagross
"I have been working with Liana over the past year and have nothing but great things to say about her and the business! Highly recommended!"
5 years ago
Richard barnett
"Westbay has outstanding customer service, along with professional and knowledgeable staff. Great selection for all your flooring needs."
5 years ago
Alex Thompson
"Great selection and staff is very friendly and helpful"
5 years ago
Yvette �vetsue� Gontkovsky
"We spent more than $20,000 at Westbay on exotic hardwood and top of the line Karastan. The carpet installation was so poor that the seams have pulled apart as well as the carpet close to the wall and around the tile in our front entryway. We found stapes and even a 3� carpentry nail sticking up through the carpeting. Our rugs look as though they�ve been down..." Read more
5 years ago
Elaine Valentine
"Great job and very pleased with the results and I love the choice I made in tile and grout colors. He was very meticulous and I appreciated that."
5 years ago
Jennifer Woyton
"1st trip into the store was great. Liana was helpful and sweet and nice as can be. 2nd trip in. No liana. Rather, two unhelpful women. I walked in at 4:40 (they close at 5) Before they even asked me a question about my name, my order, what I�m looking for... they said...we close at 5. Sarcastically. I said�are u kicking us out?� They said, �we have partie..." Read more
5 years ago
"I had luxury vinyl flooring installed throughout my main living space and an outdoor three season room. Westbay was a pleasure to work with. The materials were ordered and came in within the time frame stated and the installers were excellent and very professional."
2 years ago